DennisDeal.com Reviews 

23,151
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I paid extra for a track and trace code, with that code my package should arrive between 8 and 14 days. My package arrived after 20 days. Unfortunately this package was empty, nothing in it. I've ma... See more

Company replied

Rated 5 out of 5 stars

The communication regarding questions and issues with about the order are in these days wonderfull. Great to see that companys still excist who knows how it shpuld be done. Placed an order. Rece... See more

Rated 5 out of 5 stars

This is twice now I have sourced items through DennisDeal, on both occasions they were very helpful. as I live in the UK they had to intercept the delivery details as the address only came up as The... See more

Rated 5 out of 5 stars

Correct!. The device I ordered from DennisDeal was broken on arrival. Thanks to personal mail contact with the company I received a new intact device in the proper shipment way. That's the way it alwa... See more

Company details

  1. Drives and storage service
  2. Battery shop
  3. Mobile Phone Accessory Shop
  4. Computer & Accessories store
  5. Photography shop
  6. Toner cartridge supplier

About DennisDeal.com

Written by the company

  • Elk probleem lossen wij op
  • Daarom ook 22.000 reviews positieve reviews
  • Laagste prijzen
  • Uitstekende service
  • 1.000.000 Producten
  • 20 jaar ervaring

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

23k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(23,151)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

very slow shipment very bad treatment…

very slow shipment very bad treatment with clients compliment they are so bad and also very arrogant.. my money wasted there

7 July 2020
DennisDeal.com logo

Reply from DennisDeal.com

Thank you for your message.

I see your shipment did take longer than expected. Apologies for this.

We will see what we can do to speed this up and contact you to find a good solution.

Team Dennisdeal

Rated 1 out of 5 stars

Made my first order…

Made my first order more than week ago... no confirmation of the delivery... no answers for my emails...
Now I got their reply after over a week of the order - they informed that they have answered to my email :) have not got any and still the tracking number shows.... nothing. Ordered the same part from five diffetent webstores at same as a test - already got the part from four of them. Good test to show the tesults to consumers

Checked trash and found email from 30th which says ” I see this can be shipped in at most a few days.” ... The tracking number still shows nothing and the order was made two weeks ago...

It is now 13.7...Order made 23.6...still waiting for the delivery...slowest delivery ever

20.7 - still waiting for the delivery...

2 July 2020
Unprompted review
DennisDeal.com logo

Reply from DennisDeal.com

Dear Ari,

We see your email from June 30 is replied the same day, we just send a second a email with all information about your parcel. Please confirm if this email reached you. ..

If we don't get a reply within 2 days our customer service staff will try to contact you by phone, but please notice your parcel is on the way, and will reach you soon!

Dennisdeal

P.S
We just got a auto reply from your email, that your on a leave till 13 July, please check your work email, we used this email to update you when we shipped the parcel, replied your questions etc etc

Update 3 July : we got your reply and try to explain the order process to you again, please follow up on our email. We will find a solution and your parcel will be delivered

Update 6 July: No reply from Ari till now, we are still waiting for your email so we can solve this case - phone was not answered

Rated 4 out of 5 stars

Flexible, professional and customer-focused service

I've been very pleased with the highly supportive and customer-oriented service of Laurens and Jonathan who flexibly and proactively handled a non-trivial logistical challenge for me during a period of international shipping restrictions. While my specific delivery took longer than expected for various reasons (hence the rating of 4 instead of 5 stars), the customer service team made me feel at ease throughout the process. Thank you!

24 June 2020
Unprompted review
Rated 1 out of 5 stars

Deeply regret the purchase-update

Update : I ordered a desk for my home office with express shipment. It finally arrived with a 2 month delay
It arrived despite the fact that I canceled  my order multiple times and requested a full refund in line with their Terms & Conditions.
When I flagged that I want to return the desk they informed me that it will cost me at least 150 EUR and offered me a 'deal'- later recognised that the so called 'deal' is subject to me immediately deleting my negative review (!!!). Unfortunately it is not a business practice I tolerate. Worst online purchase ever - I take the legal way..

17 June 2020
Unprompted review
DennisDeal.com logo

Reply from DennisDeal.com

Thank you for your message,

Sorry to hear that something went wrong.

We share the delivery time of this product beforehand. Because of its weight and size we have to ship this by train.

Your tracking shows its not with UPS at the moment, because the train didnt arrive in Europe yet. As soon as the train arrives in Europe the tracking will update automatically.

Sorry for the wait, your order is on its way.

We will contact you immediately to find a good solution for you.

-Dennisdeal

Rated 5 out of 5 stars

Great customer service

Great customer service. There was a delay due to the current situation. When I asked them they replied in minutes and sent me all the information I needed. 5 stars!

1 June 2020
Unprompted review
Rated 1 out of 5 stars

Worse service

Worse service, ordered it March 23 with express shipment, still has not arrived, I contacted them a few times, they said we can’t get a refund and have to figure it out ourselves.. It’s been sitting in the post office for a month and not here. I even laid extra for express delivery. And this company is choosing not to resolve the problem. My order is 166220.

19 May 2020
Unprompted review
Rated 1 out of 5 stars

The worst of my experiences by ordering…

The worst of my experiences by ordering online. I ordered on April 10th and still nothing is received being May 5th, even though I paid for a faster delivery as well as a track&trace which doesn’t show any information. I wouldn’t recommend Dennisdeal to anyone.

5 May 2020
Unprompted review
DennisDeal.com logo

Reply from DennisDeal.com

Beste Alies De Graaf,

Vervelend om te lezen dat uw pakket nog niet afgeleverd is, als wij de tracking bekijken zien wij wel een update: 2020-05-01 09:40
The item has arrived in the country of destination

hier kunt u ook zelf informatie bekijken: https://t.17track.net/nl#nums=UF083110474YP

Uw pakket zal zsm afgeleverd worden bij u thuis, nogmaals excuses

Dennisdeal.com

Rated 5 out of 5 stars

I made my first order and I was amazed…

I made my first order and I was amazed at the speed of the team because I had a problem. I ordered a BMW Scanner 1.4 that included a cable and a disc, but only the scanner came home. I immediately wrote an email to find out what was going on. At 7am I immediately received an answer and continued all day communicating on possible options to resolve the issue. The next day, a new shipment of the same barcode as the scanner arrived and the cable and disk were inside. Nobody knows why in the mail they were split into two shipments but everything is on the face, everything works perfectly and the team is extremely fast and responsive and responsible!

9 April 2020
Unprompted review
Rated 1 out of 5 stars

This is the worst online shopping…

Update: since l have posted this review l have not received any goods ( they said they would retrieve the order from shipping) or my money back, which they said they would revert back in two days, it's been two weeks, they said they would only respond favourably if l took down my review - client intimidation) I said l would only amend the review if they followed through on promises made. This is the worst online shopping experience l have ever had. I wish l had read the reviews first then l wouldn't have used this scam based site. First l realized they had wrongly advertised the product after ordering and asked them to reverse the order immediately after. They refused, l informed them that they shouldn't ship the product and they ignored this and subsequent communications, today 3 weeks later l get a notice that they have shipped the product and can no longer do anything about it. I WANT MY MONEY BACK and will use all Avenues of the law to get it back. Ridiculous! I see also from reviews that l am not the only one who has experienced this cheap scam.

8 April 2020
Unprompted review
Rated 5 out of 5 stars

The time effort and work they put into…

The time effort and work they put into their job is splendid. I went through some trouble with the shipping but they helped me go through it with little to no problem. They gave good offers and has always kept in touch when I needed help. I am really satisfied with their service.

19 March 2020
Unprompted review
Rated 1 out of 5 stars

We have 2 orders but nothing delivered…

We have 2 orders but nothing delivered at €98 now weeks outstanding
To date dennisdeal responses are lacking and we have no real confident that these will ever be delivered

14 March 2020
Unprompted review
DennisDeal.com logo

Reply from DennisDeal.com

Dear Andy Mahie,

Your orders are send already on 7 march, with these tracking numbers, they will arrive soon at your adres in Rijswijk

https://t.17track.net/nl#nums=UF015390727YP

https://t.17track.net/nl#nums=UF016159700YP

Thanks for your orders

Dennisdeal.com

Rated 5 out of 5 stars

Great on-time delivery and quality products!

Product quality is excellent and the support answering my questions was quick, very friendly and helpful.
The shipping came quicker than the estimated time of arrival.
Thank you so much for being there and I'm looking forward to ordering with DennisDeal for a long time. I definitely recommend this site to all my friends & family.

8 March 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look