Denny's Reviews 1,230

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the friendly and attentive staff, with many praising individual servers for their exceptional service and positive attitudes. Reviewers often mention that the service is prompt, efficient, and that staff members work well as a team. Many also appreciate the welcoming environment and the overall positive dining experience. The food is often described as delicious, hot, and fresh, contributing to a satisfying meal. However, some people were dissatisfied with rude staff interactions, including instances of unprofessional behavior. There are also complaints about the quality of the food, with some customers receiving cold, undercooked, or unappetizing meals. A few reviewers experienced long wait times for food and issues with drink refills or forgotten items.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific waitstaff for being sweet, funny,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the attentiveness and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the food as delicious, hot,... See more

Location

Customers consistently note ambiguous experiences with location, with many mentioning specific Denny's... See more

Product

Reviewers mention ambiguous feedback about product quality, with some expressing dissatisfaction with items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been going to your Dennys in New Smyrna Beach and have always liked the great service and prices in New Smyrna Beach. For 33 years I have enjoyed the restaurant and the friendly waitstaff. La... See more

Rated 4 out of 5 stars

Our server, Wyatt, at the Moscow, Idaho restaurant, went above and beyond, despite being the only server on duty for most of our time there. He maintained a great attitude and did his best to make su... See more

Rated 4 out of 5 stars

DELIVERY MAN WALKED TO FRONT DOOR OF MY APARTMENT BUILDING WHERE I WAS WAITING!!! RECEIVED CALL FROM DOOR DASH 2:30PM AFTER I HAD FINISHED EATING!!! ***EXCELLENT USE OF GIFT CARD ON ***D... See more

Rated 5 out of 5 stars

They always have amazing customer service making customers comfortable and taken care of immediately. The cooks make the best food never fail it’s always delicious. We come here at least once every on... See more


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I want to give a great big shout out to…

I want to give a great big shout out to my over night server. She was very polite caring kept our drinks refilled she was very busy doing carryout order never once did she complain even when her customers were giving her a hard time she never gave up she kept on smiling and laughing never once did she get frustrated with my children who had 100 questions she kept them occupied and she kept everything in building so peaceful. And the food was on time still hot the cook was even doing a great job. Thanks neicy even though I know you explained your real name being hard but I remember kenisha!! Thanks

19 June 2025
Unprompted review
Denny's logo

Reply from Denny's

Hi Terrell, I would love to connect to hear more about your experience! For your time, we would love to gift you a Denny's gift card. Please send me an email at nsidikova@dennys.com

Thank you!

Rated 5 out of 5 stars

Carrie our server - great visit

I visited Denny’s on the 27 pilot truck stop in Haines City, Florida - what a wonderful experience - our server Carrie was very friendly and attentive, pointed out the specials on the menu / the food was served quickly with our drinks topped up without asking / def visit again if Carrie is serving

6 August 2025
Unprompted review
Rated 1 out of 5 stars

A sad day for Dennys

I use to like dennys alot. I went recently and it was disgusting. My French toast were sopping wet with batter. My over easy eggs were over cooked so the yokes were chewy. Bacon was raw...pancakes burnt and the toast had no butter and were cold.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

My 13 yo daughter loves dennys pancake breakfast so I take her to the sunset/durango location once a month. Up until this last visit, every single time has been great.

We are creatures of habit and usually order the same thing every visit but decided to switch it up. Our server started off great but kept dropping the ball.

When our food arrived I noticed something was missing and she spaced out for a few seconds and then went to re submit the food items she missed. Shortly after the food arrived, she puts our check on the table and says we HAVE to pay for our bill now because she was getting off of work. I was irritated but paid the bill and continued eating. Not once did she refill our drinks nor bring to go containers for our leftovers. I still left her a tip because I was in the tipping industry for over years but because of this experiences will be having our mommy/daughter breakfasts elsewhere.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

The Dennys on I17 and Dunlap is…

The Dennys on I17 and Dunlap is amazing! The waitress was absolutely amazing and professional and friendly. Wonderful welcoming environment. Very clean. Really prompt service to bring the food. i would recommend this location at everyone. The Waitress Haley was the best ever!!!!

27 July 2025
Unprompted review
Rated 1 out of 5 stars

Most of my order was wrong

Most of my order was wrong. Part of my order was someone else's order. Then when they tried to correct it they only got part of it right. So now I am trying to get a partial refund on what they missed. Which was almost half the total bill.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Bad website

Their online order for delivery does not work. I chose forgot my password and they did not send anything to my email. so I can't order anything for delivery

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Waiter

Waiter, Gamal, was great! He was super attentive, and most courteous. The food was tasty; I had the triple burger, my wife had the salmon.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Hella great service

The food was great in Honolulu. I enjoyed the walk there while visiting my brother and his family. My youngest brother accidentally lost his phone there but he found it on the first night in Honolulu. Recommend this 20/10

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Shianne was our server today

Shianne was our server today. She was awesome and made it fun for my family. She kept our drink glasses full and came by several times to see if we needed anything. She got the food out to us pretty fast and it was still warm. I hope she is our sever the next time we come in.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Experience

We were a party of 3 in Lake Conroe Denny’s. The staff were not expecting the influx of patrons who came in for a national dance competition. There were three employees doing everything for a very busy night! They knocked it out of the park! They were so very friendly and helpful! Mike (manager?) was helping with everything! Seating people, making the most incredible milk shake, helping the chef and the server! They were an awesome team and deserve the utmost praise! We enjoyed a delicious meal with the friendliest staff! Thanks Mike and the other two super busy guys!!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great and understandable. Food was fresh and inside was clean. Loved our lunch here :)
Our server was Nikesha R. From Ontario ,Ca

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

I came in me and my family an had other options to come go to somewhere else to eat but choice here because of the Denny's where we live is a place that my children love an I'm glad that I did because our server Ashley taken care of us and I was able to notice a lot of things that I am all so formally with because of my experience of being a sever in my youthful days they actually work well together it was busy but they actually helped each other which isn't much of thing in some restaurants but I noticed the staff worked well together and our food was amazing I am glad we decided to stop in an eat we was disappointed at all thank you guys at it meant alot to me an my family
Florida family

22 June 2025
Unprompted review
Rated 2 out of 5 stars

Warning to AARP members

Warning to AARP members. The 15% discount that Denny's offers to AARP members is not quite honest. Only SOME of the items are discounted. On a recent $22 tab, the discount was only $1.23 which is a 6% discount. They need to be straight up with seniors!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Wondrous Staff

My 13-year-old autistic grandson, Wade and I visited this location on Father's day. It was the first time he spent it without his dad.
We ordered what his dad used to order with him. We own our business and came in shortly after we finished up for the day.

We were hot and tired, he was very sad. I cannot describe to you how wonderful & happy to be of service to customers reflected by your staff.

It was pure joy, kindness, professional, you name all the great things one comes to expect and openly embrace, especially in these trying times.

We were able to inform your staff of my grandson's situation and they showed the utmost empathy and reflection.

He left feeling so much better than he had the entire week. BTW we truly love the blueberry pancakes as always! The sausage not so much but that's not the point.

If you could just thank the ladies there and I apologize I do not remember their names. I think one was Tanya; she's a little bitty thing all smiles & happy. The other was much younger showing the same level of kindness and professionalism. We even spoke to her on her break, she didn't Huff or Puff, she smiled and showed immense care to my grandson who she acknowledged was having a tough time.

Autism can make the person often feel disconnected because people especially teens can be mean. My grandson is a wondrous spirit and filled with such kindness, empathy and acceptance. Him being shown a reflection of who he is reinforces there are far more wonderful entities in this world and the City then we may realize.

For this we shall forever be grateful for lasting memories.

15 June 2025
Unprompted review
Denny's logo

Reply from Denny's

Hi A Mo, I would love to connect to hear more about your experience! For your time, we would love to gift you a Denny's gift card. Please send me an email at nsidikova@dennys.com

Thank you!

Rated 5 out of 5 stars

Exceptional service provided by Natasha, Denny’s Old Town, Kissimmee

My family and I recently took a two week holiday to Orlando, from the UK. We visited your restaurant in Old Town, Kissimmee. I never usually provide feedback on service, but in this instance, feel compelled to do so. The member of staff who served us was so exceptional, we revisited the restaurant no less than 5 times over the two-week period. Her name is Natasha. Never have I received such attentive and efficient care - I literally could not have asked for better service. I hope this is fed back to Natasha, she really is a credit to Denny’s and we can’t thank her enough.

25 May 2025
Unprompted review
Denny's logo

Reply from Denny's

Hi Nathalie, I would love to connect to hear more about your experience! For your time, we would love to gift you a Denny's gift card. Please send me an email at nsidikova@dennys.com

Thank you!

Rated 1 out of 5 stars

Second and final bad experience

Second and final bad experience. The server and whatever was 'the cook. could not understand what eggs over well means. This final time was on 05/2125. I called dennys headquarters on 05/22/25. The person I talked to seemed sincere and said she would send this to upper management. Today is 06/06/25. No response.

21 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look