Would like to see more brands in make up category. Was hoping to get Anastasia mascara included with my order. Pretty popular line. Was also surprised and greatly dissapointed that with an over $300... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a loyal customer of Dermstore because of the diversity of high end brands, discounts, and points. I periodically make several purchases in a month. However, the reason why I give 4 stars is beca... See more
Company replied
I like the brands Dermstore offers and their delivery is reliable. I would like a reminder when auto delivery will ship just in case I need to change the frequency.
Company replied
I love dermstore. Your products arrive on time and packaged securely. I believe there is always room for improvement so I don’t give 5 stars. That said you guys are great!
Company replied
Company details
Information provided by various external sources
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Contact info
90254, Hermosa Beach, United States
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4.1
Great
52K reviews
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I shared with you that the price stated…
I shared with you that the price stated was $129 and you charge me $139. I would like you to make it right
I have a picture of the advertisement I can send you.
7 May 2026
Reply from Dermstore
Hi Cheri,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the price of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Paid and still haven’t received my order. My card was charged 4/22
My card was charged 4/22. Supposed to be received 2-3 days. Still don’t have it and tracking says still USPS still waiting on package. This happened last year I paid over $200 and my order was never shipped. Not sure why I even bothered to order again except I like the product I ordered just seems you have a problem with shipping. This is too expensive to not receive your order TWICE.
22 April 2026
Reply from Dermstore
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Delivery and customer service issues
I purchased some sun screen and moisturizer and after a few days received an email saying the purchase would be delayed. A week passed. No updates. I tried the chat function, and the AI put me in an endless and useless loop. Asking the same 3 questions over and over no matter what I typed in. I then tried the customer service message center. Just to askwhen the products I paid for would be delivered. More AI. "We're looking into it." "We'll get back to you." A week passes, and no one gets back to me. Dermstore ghosts me. Two days later, I message again. Prompting: "looking into it ...".
Update: A week later and (as below) messages persist that they are still "looking into it." I cancelled the order, but they've just sent an email that it's "on the way." Saves me the trouble of trying to get a refund. But this is a company to steer clear of. Customer service = AI messages about looking into things. There's clearly no mechanism for cancelling an order (even as one is provided, it obviously doesn't work).
6 May 2026
Unprompted review
Reply from Dermstore
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
I ordered online and everything went…
I ordered online and everything went smoothly! Yay!🥳
7 May 2026
Reply from Dermstore
Hi,
Thank you for leaving your review.
I have contacted your via your account due to your great feedback.
Kind Regards,
Ben
It was hard to find my rewards but they…
It was hard to find my rewards but they immediately showed up after I paid for my order.
7 May 2026
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
I sent an email regarding not receiving…
I sent an email regarding not receiving the two day free shipping. I was charged for the shipping and nobody has gotten back to me for my order. Very frustrating.
6 May 2026
Reply from Dermstore
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Great discounts and reward program
Great discounts and reward program. Products are good quality and shipping is expeditious.
7 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Competitive Prices on Skincare Products
Dermstore is a go to for me when I want great prices on higher end skincare products. I have been a customer for several years and always received well packaged, authentic products from this reseller from top named brands. I have never needed customer service, and will continue to be a huge fan of Dermstore.
7 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
The company always has exactly what I…
The company always has exactly what I want. It’s fast and easy and I don’t have to go to several stores to get what I need!
7 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Always a great experience with Dermstore
22 April 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Never received order
Never received order. Spent 1/2 an hour on chat with poor resolution. Then had to call to ensure credit was issued, another 15 minutes. Dermstore is now off my shopping list for a future orders.
After receiving a message from Liam that situation would be resolved, I received a message asking me to submit payment for the order I already paid for and never received.
6 May 2026
Reply from Dermstore
Hello Gigi,
We appreciate you sharing your experience. We regret to hear your order never arrived and about the difficulties you faced with our support. We're looking into these issues.
A message has been sent to your account.
Kind regards,
Liam
No clear communication regarding order…
No clear communication regarding order status, customer support is pretty useless . But prices are okay.
7 May 2026
Reply from Dermstore
Hello Mariya,
We appreciate you sharing your feedback. We're sorry to hear that you experienced issues with our order status updates and support. We'll review this to improve our communication.
A message has been sent to your account.
Kind regards,
Liam
They use some shlocky delivery service…
They use some shlocky delivery service that loses things. Don't waste your money.
29 November 2025
Reply from Dermstore
Hello Jason,
We regret that the delivery service was not satisfactory, and we appreciate you bringing this to our attention. We'll look into it.
A message has been sent to your account.
Kind regards,
Liam
Reply from Dermstore
Hello Adam,
We regret to learn that you did not receive your order. A message has been sent to your account to assist.
Kind regards,
Liam
Great deal.
7 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Excellent Company!!!…
I have been purchasing from Dermstore for years. They are reliable , and very helpful. They are well stocked and very timely with shipping. I would highly recommend this company.
7 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Everything went smoothly
Everything went smoothly. Love the product
Glad to be able to try sample. Delivery was awesome
2 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
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