Desenio is completely and utterly unreliable and unresponsive. DO NOT ORDER FROM HERE. I ordered a canvas print a week ago, and while my order was immediately confirmed, there have been absolutely no... See more
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See what reviewers are saying
I’m really impressed with Desenio prints. The quality is excellent, with crisp details and colours that look even better in person than online. There’s a great variety of styles to choose from, whethe... See more
Absolutely love desenio - constantly updating their prints and the quality is great (even the frames are well worth the price!) and never had an issue with them. Very quick delivery too.
As a first-time user my experience was quite satisfying. I liked how I can create mock designs and see how my compilation will look. Print and frame quality is nice. Recommend.
Company details
Written by the company
Når våre kunder er glade og fornøyde, Vi er glade og fornøyde!
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3.8
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 48 hours
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Good service
Good service, delivered on time. It would be nice to have the same hanging system for the smaller frames as the bigger ones.
19 December 2020
Good service
9 December 2020
Do Not Recommend this company.
Do Not Recommend this company.
Quality of print is awful. Quality of paper is terrible. Frames are cheap and nasty. I think the worst thing was the quality of the print. My pictures look like they’ve been photocopied on a cheap machine.
Stay clear!!
5 December 2020
Unprompted review
Reply from Desenio
Hi Trish,
Thank you for your review.
We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish.
We also aim to show the true nature of our products on the site as accurately as possible.
If you have further questions regarding your products you’re very welcome to contact our customer service.
/DESENIO
Terrible customer service and missing items
Terrible customer service . I used the 342 offer yet only received two out of three prints . The customer service advisor was rude and refused to send the 3rd print -despite agreeing that they should have sent it. They have not delivered all products and were very rude when approached . Never use this company ! I wish I’d have read the multiple poor reviews below .
Edit : The company has replied below asking to get in touch with customer service yet I have been chasing customer service several times . They have refused to send the 3rd print -despite being part of the offer . No resolution whatsoever except a rude response and refusal to send the 3rd picture I paid for. A request for the complaint to be escalated has been ignored twice and I am yet to receive a further response- yet the company will reply on this site promptly. I ordered 3 prints and received 2. No goodwill, no help and a blatant disregard for their customers.
Please disregard company comments below as they are not replying to emails.
26 November 2020
Unprompted review
Reply from Desenio
Hi Ms O'Neill,
We are really sorry to hear that you feel this way.
We can assure you that our customer service has investigated your issue. Unfortunately as your order confirmation demonstrates, the amount of prints added to your basked at the moment of the purchase was of 2 prints, therefore the order didn't reach the campaign's condition that was valid back then. That is why we are unable to proceed with your request.
Please don't hesitate to let us know if there is anything else we can help you with.
/DESENIO
Large frames are not well made
I brought the large 70x100cm black wood frame a while ago. I knew straight away it was flimsy but liked how it looked so didn't contact customer services.
Recently I wanted to relocate the picture so picked it up from the table and the sides almost came apart. The small staples holding it at the corners are not strong enough to hold the weight of the perspex sheet, in the rush of catching the frame, I cut myself on the perspex sheet that protrude out as the side of the frames bowed. The small frames are fine, but won't purchase large frames from Desenio again.
17 November 2020
Unprompted review
Reply from Desenio
Hello Janice,
Thank you for your review.
We are so sorry to hear that.
This is not how we want out customers to feel.
We would be happy to help you in this matter, but unfortunately we cannot see any contact information of yours, so please contact our Customer service and we will be happy to help you further.
Have a nice day!
/DESENIO
Rask levering
3 November 2020
Rask levering
30 October 2020
Rask levering😊
24 October 2020
Delivery mess up
Ordered prints to my house, paid for postage and the orders got delivered to a store instead.
Not what I wanted (and paid for) especially during a pandemic.
19 October 2020
Unprompted review
One poster was missing from my order
One poster was missing from my order! I want a refund for the poster that was never sent. So disappointed with the service
15 October 2020
Best products even better packing 🤩
14 October 2020
Rask levering
13 October 2020
Nice and easy :)
13 October 2020
Issue with returns and refunds
I order a Frame and two prints, I relly do not like the prints at all and wished to return them. They have a 14 day return policy and you have to cover the cost of return your self (which is odd for the prints market). Nether the less I was happy to shoulder the cost but I have now emialed 4 times regarding the return and no one has gotten back to me with the delivery address. With a 14 day return policy and expecting the customer to arrange this themselves you really need to be able to respond quickly supporting this. I hope they honor the return and refund.
7 October 2020
Unprompted review
Reply from Desenio
Hi,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish.
We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions.
Additionally, we sincerely apologise for the delay in our reply to you. This is due to the high volume of emails we are receiving at the moment. Our customer service will reach out to you as soon as possible.
Wishing you a lovely day!
/DESENIO
Great customer service but very poor…
Great customer service but very poor quality. Very grainy and dull colors not in a good way. Will not put it on my wall. Could have printed it myself. Expensive for what it is. Don’t understand the overwhelmingly positive reviews?
1 October 2020
Unprompted review
Great customer service.…
I gave a recent review regarding the condition of my picture frames and how they were damaged when they arrived , Desenio customer service reached out to me and rectified the problem straight away which I'm really happy about. Three new picture frames on the way . Thank you Sophie 😊
30 September 2020
Unprompted review
Rask levering
9 September 2020
Unprompted review
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