Desenio is completely and utterly unreliable and unresponsive. DO NOT ORDER FROM HERE. I ordered a canvas print a week ago, and while my order was immediately confirmed, there have been absolutely no... See more
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I’m really impressed with Desenio prints. The quality is excellent, with crisp details and colours that look even better in person than online. There’s a great variety of styles to choose from, whethe... See more
Absolutely love desenio - constantly updating their prints and the quality is great (even the frames are well worth the price!) and never had an issue with them. Very quick delivery too.
As a first-time user my experience was quite satisfying. I liked how I can create mock designs and see how my compilation will look. Print and frame quality is nice. Recommend.
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Når våre kunder er glade og fornøyde, Vi er glade og fornøyde!
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3.9
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Rask levering og god kvalitet.
22 October 2023
Reply from Desenio
Hei Grant,
Så godt å høre! Takk for at du deler dette med oss. Om du har noen spørsmål eller om det er noe vi kan hjelpe med, nøl ikke med å kontakte vår kundeservice på info@desenio.no
Ha en fin dag!
/DESENIO
Reply from Desenio
Hi Mia,
We just wanted to reach out to you and thank you for your recent feedback. It is really important to us as it helps us serve our customers' needs better.
If there is anything we can help with, please get in touch with our Customer Service team at info@xxxx.com
Have a great day!
/DESENIO
Poor quality frame and personal photo
Order - 22716405 **UPDATE**
My order finally arrived, two separate deliveries for frames and photos
The frames in all honestly are flimsy and cheap and are certainly not worth the £30+ I paid for them.
The photos arrived separately without me being told so I was waiting around for quite a bit.
The photos are printed on paper; if I had known this, I would never have ordered from here. They have been delivered wrapped up so there are a lot of creases when placing the paper in the frames.
After spending approximately £245 I can safely say, it is 100% not worth the money and I would urge anyone that wants to order personalised photos not to, it’s a complete and utter rip off.
Extremely disappointed in the quality and I would like to think this update will be taken seriously and Desenio will think about this in the future.
10 October 2023
Unprompted review
Reply from Desenio
Dear Leanne,
Thank you for updating your feedback.
We are very sorry to hear that you are not satisfied with the quality of our frames.
We strive to have the strongest and most beautiful frames and therefore we us acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear.
We strive to be as clear about the delivery of our products as possible, that's why we mention on the order confirmation that your personal posters, which are printed on demand, come in a separate package. We are sorry to hear that you missed this!
For our posters, we strive to have the best possible quality there is to get and therefore our posters are made by a combination of durable ink and high-quality 200gr premium paper with a matte finish. So we are very sorry to hear that you are not satisfied with the quality of our posters.
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes,
/DESENIO
Average printing like office printer
Bought 12 posters. Colour is dull and paper quality is so so, like what you use in the office for printing and a little thicker. The surface of the paper is like normal office printing paper too. It lets the ink absorb and dry fast. But that also means the colors are much less vibrant that it looks on the webshop.
I love they have a wide variety of artworks but when the prints does not come out as expected. It was sad. I ordered over 15 posters from them. And when I contacted them. They analyzed it and say it was just as they expected.. it’s not much more I can say.
I understood digital printing is never as good as offset printing. But just sad that they won’t do anything about it.. printer settings, colors or consider changing to better paper.
I usually use Optimalprint and was generally happy, but thought of using desenio because of their beautiful art. And now I think I will rather just go back.
4 August 2023
Unprompted review
Reply from Desenio
Dear Sunnie Yeo,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made by a combination of durable ink and high-quality 200gr premium paper with a matte finish.
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes,
/DESENIO
Bought 2 prints and frames on 4th sept…
Bought 2 prints and frames on 4th sept 2023 , arrived 12th , not suitable for my room, returned same day , klarna has took full payment , they have been returned by Evri , I’ve not recd my money back still.
And have rang twice, to a voice recording, then emailed 3 times and no reply.
My next step is to contact my bank for them to try raise it with them.
I’m really annoyed as just over £50 I’m at a loss.
4 September 2023
Unprompted review
Reply from Desenio
Dear mrs phillips,
Thank you for your feedback.
We are so sorry that you didn't receive the refund of your return yet! We apologize for a long wait for our answer. At the moment we deal with a high number of orders and requests.
Sadly I can not find any contact information attached to your review. Would you please reach out to our customer service at info@desenio.com? This will ensure that we can look together at this matter and hopefully find the best solution.
Have a lovely day!
/DESENIO
AVOID
AVOID! every print arrived damaged due to ridiculously poor packaging. That tells you what they think about their prints. Phone number is not answered. Emails take days to reply and are robotic and unhelpful. They give free stuff to influencers for promotion, that's the only reason they got big. Avoid avoid avoid
29 September 2023
Unprompted review
Reply from Desenio
Hi Jon,
Thank you for your feedback.
We are very sorry to hear that your posters were damaged during transport. We strive to use the best packaging material for the shipping of our products.
We are also sorry to hear that you are not satisfied with our customer service. Due to increased workload, it takes more time for Customer Service team to reply. We apologize for the inconvenience and thank you for your patience.
Sadly I can not find any contact information attached to your review in order to get in touch with you directly. Would you please reach out to our customer service if you have not done this already? This will ensure that we can look together at this matter as soon as possible and hopefully find the best solution.
Wishing you a lovely day!
/DESENIO
Reply from Desenio
Dear Mark
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
The frames are low quality, damaged prints
The frames are low quality and not even glass. The cost of the frames I was expecting at least glass, they are also very light weight. All the prints I received (I ordered 5) were creased and one frame was damaged. The montage does look good on my wall but I won’t be buying from Desenio again as I think I can buy better quality frames and prints for similiar price else where.
1 September 2023
Unprompted review
Reply from Desenio
Dear Consumer,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our frames. We strive to have the strongest and most beautiful frames and therefore we us acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear.
We are sorry to hear that your products arrived damaged. We strive to use the best possible packaging materials and provide our customers with products in the highest possible quality.
Sadly I can not find any contact information attached to your review. Would you please reach out to our customer service? This will ensure that we can look together at this matter and hopefully find the best solution.
Best wishes!
/DESENIO
I'm very disappointed
I have never been so disappointed with an order. I expected high quality posters, but I received just paper. I would get the same result if I printed pictures from the Internet myself on my home printer. In addition, the paper was wrinkled and dirty. The price is clearly too high for a product of such low quality.
4 September 2023
Unprompted review
Reply from Desenio
Dear Алина Доманова,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made by a combination of durable ink and high-quality 200gr premium paper with a matte finish.
And we are very sorry to hear that your products arrived damaged. We strive to use the best possible packaging materials and provide our customers with products in the highest possible quality.
Sadly I can not find any contact information attached to your review. Would you please reach out to our customer service? This will ensure that we can look together at this matter and hopefully find the best solution.
Have a lovely day!
/DESENIO
The quality of paper and print could…
The quality of paper and print could have been much better..
29 July 2023
Reply from Desenio
Hi Vivek,
Thank you for contacting us.
We are very sorry to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made by a combination of durable ink and high-quality 200gr premium paper with a matte finish.
If you have further questions regarding your products you’re very welcome to contact our customer service at info@desenio.no.
/DESENIO
Way overpriced
Just had my order (50x70) printed picture and paid £34.95 for it and not very happy, it is literally just paper! Nothing like how a printed picture should be so the quality is definitely not what I expected atall… very disappointed! Way over priced for such poor quality and postage £5 for a small box ?
3 August 2023
Unprompted review
Reply from Desenio
Hi Kirsty,
Thank you for your feedback.
We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish.
Our customer service team is available to assist you with any concern you might have.
We wish you a lovely day!
/DESENIO
you cannot make a return
I have registered my return two weeks ago. I never received an email containing instructions and address details. I have sent several emails to desenio asking to contact me. They never did! I want to make a return and they do not let me!
Update: I have attached my email signing in here. I can give you the number of my order which is 22142474, 127,72€, made 2023-05-01 and received one month later. I am contacting your customer service since the 14th July but no response. The days are passing by and then you will tell me than I have no longer the right to make the return.
Update2: Desenio's customer service got in touch and my request has been completed. Thank you!
26 July 2023
Unprompted review
Reply from Desenio
Hi again Stephania,
Thank you for providing us the information.
We can see that already two of our agents have tried to be in contact with you and unfortunately received no response from your part, however, we will soon be in contact once again regarding this matter. With your input, we look forward to finding the best solution.
We wish you a lovely day!
/DESENIO
Bad quality, expensive returns
Ordered 6 prints from this place, 2 were such bad quality you couldn't even see the print. Returned 3 to find out they charge £9.90 return charge and only company you can return with is Evri! Will never be ordering from them again
29 June 2023
Unprompted review
Reply from Desenio
Hi Luke,
Thank you so much for your feedback.
We are truly sorry to hear that you were not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made by a combination of durable ink and high-quality 200gr premium paper with a matte finish.
We would like to resolve this matter and in order for us to assist you, please contact our customer service and with your input we look forward to finding best solution.
Kind regards,
-DESENIO
Very nice posters!
26 May 2023
Reply from Desenio
Dear Diletta,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
/DESENIO
Is really nice !
Is really nice !
I would like to change picture from time to time, using the same frame. And I would love to have one extra flat box to store several pictures. Apart from that, the frame is nice, the plexiglass is thick enough, and the picture is absolutely of good quality.
9 May 2023
Reply from Desenio
Hi Youcef,
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team at info@desenio.no.
Best Wishes,
DESENIO
Very slow delivery and poor customer…
Very slow delivery and poor customer service.
I won’t be ordering from them again
12 April 2023
Unprompted review
Reply from Desenio
Hi Dean,
Thank you for your review.
We are sorry to hear about the trouble you have experienced.
Sadly I can not find any contact information attached to your review. Would you please reach out to our customer service at info@desenio.no? This will ensure that we can look together at this matter and hopefully find the best solution.
Regards,
Desenio
Reply from Desenio
Hi Penny
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team.
We wish you a great day! / DESENIO
Poor Quality Print & frame
Iconic Sean Connery as Bond, with his vintage Aston in the mountains.
BEWARE!!
Acrylic (not glass) flimsy frame & very poor quality (grainy) image.
10 April 2023
Unprompted review
Reply from Desenio
Hi Chantal,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our frames.
We strive to have the strongest and most beautiful frames and therefore we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear.
In case you received a damage item please get in touch with our customer service team, we will be glad to assist you.
We wish you a lovely day!
/DESENIO
Great range of prints and fast…
Great range of prints and fast delivery.
Prints have really brightened up my hall. Love the examples of gallery walls with sizes of prints on website for inspiration.
15 November 2022
Unprompted review
Reply from Desenio
Hi Hannah,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
Wishing you a great day!
DESENIO
I thought I placed a order from…
I thought I placed a order from desenio, but I didn’t receive any order confirmation or klarna invoice . So I thought I didn’t place the order successfully. Then I placed another order the next day. 3 posters. But only two of them are available! Their customer service contacted me after they sent me the wrong product (missing one )and make a gift card code for my next order! As this is not what i ordered so I asked them to cancel the order instead sending me the wrong product . But they said they can’t do it . So I just returned the package to them . And found out they actually sent me two packages ! And their customer service accuse me I received the first order confirmation which I didn’t receive at all ! Their customer care are rude ! And ineffective and wasted their customer a lot of time ! The worst shopping experience I ever had ever !
21 March 2023
Unprompted review
Reply from Desenio
Hi Chloe,
Thank you for your feedback.
We are sorry for your overall bad experience with us. We apologize for any mistakes made on our part and any confusion this may have caused.
We are also sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward.
Sadly I can not find any contact information attached to your review in order to contact you directly. Would you please reach out to our customer service? This will ensure that we can look together at this matter and hopefully find the best solution.
We wish you a lovely day!
/DESENIO
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