Desertcart Reviews 

Great customer service, Denmark was able to quickly help me with my refund.

Denmark was Absolutely effective and efficient
in solving my query

Great service and quick support!
Everything arrived in perfect condition. A special thanks to Monika for her helpful and prompt assistance throughout the process!

It was a great experience to have Miss STEPHNIE in helping me about the information of my orders, she is reliable and very responsive. Keep up the good work miss stephanie! thank you so much

Great experience with Desertcart. I have purchased several products from them, and the service has always been reliable. Their customer support is also quick and helpful. Special thanks to Stephanie for the excellent assistance.

My issue of return has been sorted out right away in a very helpful way by DesertCart staff Stephanie. Its great customer service. Thanks.

Its really good experience dealing with you guys and I would like to thank Sis Monika for solving my request carefully

Thanks so much Monika for everything and really appreciate your efforts

GLENN was very nice and helpful

Jade was super clear and polite , confirmed all necessary information

My experience with Desertcart has been extremely disappointing. They seem to have very little concern for customer satisfaction once an order has been completed. The after-sales support is poor, and getting a response from their customer service team is frustratingly slow.

When I faced an issue with the products I received, I expected professional assistance and a fair resolution. Instead, I experienced repeated delays, generic replies, and very little effort to resolve the problem. It felt as though once they had received the customer's payment, providing proper support was no longer a priority.

In my opinion, they only seem willing to take action when the value of the claim is significant or when it is beneficial to them. Otherwise, customers are left waiting without a satisfactory solution.

I strongly believe that a company's true quality is measured by how it handles problems after the sale, and unfortunately, Desertcart failed to meet even basic expectations in this regard.

I hope Desertcart improves its after-sales service, responds to customer concerns more promptly, and treats every customer fairly regardless of the value of their claim.

I order from dersertcart .but I cannot receive my complete order. Few things I receive.and few things is not receive. Also I cannot track my order

First of all, it's my first time ordering in Desertcart. Allbthe items is in reasonable price especially those Japan products that I've ordered. No hidden charges and everything. And one good thing I really appreciate is that someone from desertcart side will call and update you on your parcel. Appreciate it a lot ( Jade ) thank you so much for the update and for asking if all my details are correct and if I have any more concerns. Great service.

Fast, easy to transact..bit pricey but nice the entire experience
Thanks Syed for reaching out

Jorgie was helpful in getting my refund back for order that could not go through customs.

I am extremely disappointed with your customer service.

About a month ago, I requested a refund for one of my items. Since then, I have contacted your support team several times.

At first, I was told that my return had been processed and that I would receive my refund. However, after following up two weeks later, I discovered that the return had not even been processed.

Now, I am being told that the refund has been issued, yet I still have not received any money in my bank account.

This level of service is truly unacceptable. I have spent weeks following up on an issue that should have been resolved promptly, and no one has provided a clear or reliable answer.

I kindly request that you investigate this matter immediately and provide me with a proper update. If the refund has indeed been processed, please provide the transaction reference or proof of the refund.

Great experience

stephanni Very helpful and understanding

Customer service rep Syed was courteous, professional and prompt in updating me about my booking.

Excellent customer service provided by CE-Allen.