Desertcart Reviews 

13,298
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. Many people highlight the excellent customer service, noting quick issue resolution and a supportive approach. Reviewers also report positive experiences with their orders, often receiving products in good condition and within promised timeframes. However, some customers also noted issues with product accuracy, such as receiving faulty items or products that did not match their descriptions. A few other people also felt that customer service response times were slow, leading to frustration regarding issue resolution and unexpected charges. Additionally, some reviewers experienced problems with incomplete or untrackable orders.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, frequently highlighting its speed and efficiency.... See more

Product

Reviewers highlight ambiguous aspects of product experiences, with many praising the product quality,... See more

Order

Customers had positive experiences with order, with many reviewers reporting efficient handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product base and strong customer care officers. I met Allen a customer care officer. Very carefully and a great supervisor of my products. I am very happy to purchase the products at minimu... See more

Rated 5 out of 5 stars

Representative Shruti Verma was very professional and courteous resolved my matter quite swiftly. A very happy experience all round. Thank you keep up the good work.

Rated 5 out of 5 stars

Shruti was excellent in handling my case Received a faulty item which would have happened in manufacturing, asked for another one to be sent - no issues at all and l didn’t even have to sent faulty... See more


Company details

  1. Online marketplace

Written by the company

Hi, Desertcart is not about us, it’s about you. Desertcart strives to provide you the best online shopping experience in the MENA Region. We bring you the largest variety of products from around the world insured and at affordable prices. We hope you enjoy using our site, and thank you for preferring Desertcart.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(13,298)

3,702 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Desertcart

Great experience with Desertcart! I’ve been able to order my favorite protein bars from the US with ease. When I received a damaged shipment, Nava from Customer Experience was very helpful and professional in resolving the issue. Thank you for the great support!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product base and strong…

Excellent product base and strong customer care officers. I met Allen a customer care officer. Very carefully and a great supervisor of my products. I am very happy to purchase the products at minimum price and receive delivery before promised time. Thank you Desertcart.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Desertcart

Desertcart, which is owned by Indian entrepreneur Rahul Swaminathan, has designed its website in a way that appears to exploit customers through a cheeky, hidden policy that most users are unlikely to notice.

I ordered something from them, and after the order was placed, they charged my card and updated my subscription status.

They have allegedly scammed so many people. It's absolutely ridiculous.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

A Positive Experience After an Initial Glitch

I initially faced an issue after placing my order (Order #35310493-1783857352) on 12 July 2026. I made the payment of ₹1,181 through Razorpay, but when I checked my account, the order did not appear under "My Orders," which was quite concerning.

However, I would like to appreciate the excellent customer support I received. Although the delivery was slightly delayed, the product arrived exactly as promised and was packed exceptionally well.

A special thanks to Eleena, who took the initiative to call me personally, kept me informed throughout the process, and ensured that I received my order as committed.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst online shopping site ever!!

No ethics. No accountability. Desertcart you can scam people once or twice and buy positive reviews but the truth will eventually come to surface one day.

Also, worst customer service team headed by Ina, Diego, Syed and Jay.

Shame on all of you for cheating people and going home and sleeping peacefully.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

You can find any stuffs that is unavailable in India

I didn’t expect to find foreign stuffs in India but when I search for a specific sandal that my mom wanted ,the desert cart website showed up the sandal and I searched in google about the website and it turned out to be a trusted company and website so I ordered the sandal and it arrived at my doorstep without any trouble and it was done professionally . Everything is good about this website so far

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Kudos to the Desertcart Customer Support

Shruti was incredibly helpful in tracking down my order which had been sent back as I was not available for delivery. She was on top the issue as soon as I reached out to the desertcart customer support and helped with getting my order delivered. 10/10 support work. Thanks Shruti.

21 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look