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Desertcart Reviews 

13,295
•
TrustScore 4.5 out of 5

4.7

Online marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 3,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. Many people highlight the excellent customer service, noting quick issue resolution and a supportive approach. Reviewers also report positive experiences with their orders, often receiving products in good condition and within promised timeframes. However, some customers also noted issues with product accuracy, such as receiving faulty items or products that did not match their descriptions. A few other people also felt that customer service response times were slow, leading to frustration regarding issue resolution and unexpected charges. Additionally, some reviewers experienced problems with incomplete or untrackable orders.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, frequently highlighting its speed and efficiency.... See more

Product

Reviewers highlight ambiguous aspects of product experiences, with many praising the product quality,... See more

Order

Customers had positive experiences with order, with many reviewers reporting efficient handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product base and strong customer care officers. I met Allen a customer care officer. Very carefully and a great supervisor of my products. I am very happy to purchase the products at minimu... See more

Rated 5 out of 5 stars

Representative Shruti Verma was very professional and courteous resolved my matter quite swiftly. A very happy experience all round. Thank you keep up the good work.

Rated 5 out of 5 stars

Shruti was excellent in handling my case Received a faulty item which would have happened in manufacturing, asked for another one to be sent - no issues at all and l didn’t even have to sent faulty... See more

Company details

  1. Online marketplace

Written by the company

Hi, Desertcart is not about us, it’s about you. Desertcart strives to provide you the best online shopping experience in the MENA Region. We bring you the largest variety of products from around the world insured and at affordable prices. We hope you enjoy using our site, and thank you for preferring Desertcart.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(13,295)

3,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Happy for the Update on my consignment

While i was really worried about the status of my shipment as there was no update on the Desert Cart App. Today got a call from Syed, and was glad to know my consignment has reached UAE. He verified my address details and was quite happy for the response

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Glenn was so helpful

Glenn was so helpful and understood my problem and helped me log the complaint and proceed with my follow in a very professional way
Thanks Glenn

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you . Perfectly delivered in good shape and packaging . Courteous staff . Mr Wajid was very kind to reschedule delivery . Mr Jade Durian also ensured it reached on time as committed.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Desertcart

Great experience with Desertcart! I’ve been able to order my favorite protein bars from the US with ease. When I received a damaged shipment, Nava from Customer Experience was very helpful and professional in resolving the issue. Thank you for the great support!

24 July 2026
Unprompted review

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