DesignMyNight Reviews 9,770

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 2,031 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their effort, intelligence, and accommodating nature, making interactions pleasant. The overall user experience is often described as incredible, well-organized, and full of positive energy, with many people highlighting the ease of booking and the enjoyable atmosphere. However, some people were dissatisfied with certain aspects of the service, noting issues like slow replies or conflicting information. Additionally, some reviewers mentioned that the location could be difficult to find due to poor signage, and the booking process occasionally led to confusion regarding event details or login issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being friendly,... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website easy to... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the superb and 5-star service,... See more

Location

Consumers find location to be ambiguous, with some praising venues as excellent, beautiful, or great for... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers found the process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process is painless enough, but my login details failed so I had to do the guest thing. I set up Design my night account stuff last year and it clearly wasn't sticky with your organisation.

Rated 4 out of 5 stars

We all had a super day , but there were some in the party that could not attend at the last minute , so there were extra meals left over , but before we could ask for doggy bags , the food was take... See more

Company replied

Rated 4 out of 5 stars

We didn't really think the organization was great. But you could see how much effort the team put in. The location is simply beautiful for an evening like this. We made the best of it. Thanks anyway f... See more

Company replied


Company details

  1. #18 of 23 best companies in Media company
  2. #4 of 5 best companies in Blogger
  3. #6 of 7 best companies in News Company

About DesignMyNight

Written by the company

DesignMyNight is the UK's best hospitality discovery website helping millions of people a year find great things to do. Find and book the UK's best bars, restaurants, pubs and experiences in London, Manchester and beyond, from brunches, immersive nights out and bottomless events, to romantic dining, luxury restaurants and quirky cocktail bars.



DesignMyNight is not an event organiser or venue owner, but a marketing tool and software engine for experiences and sites across the UK.

For more help with ticket queries or bookings questions, please email support@designmynight.com VISIT THE SITE

Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience… Camden Hells Brewery…

Great experience… Camden Hells Brewery tour

2 March 2026
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Reply from DesignMyNight

Hi there, thank you so much for an awesome review. We are so happy that you enjoyed your event and hope to see you again on DesignMyNight.

Rated 5 out of 5 stars

It was so easy to get my tickets…

It was so easy to get my tickets received a couple of emails to make sure everything was ok with my order job done fantastic thankyou

3 March 2026
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Reply from DesignMyNight

Hi Elizabeth, thank you for your review! We are super delighted with your great feedback on our site. We will be sure to pass your kind words to our team.

Rated 4 out of 5 stars

The booking process was easy

The booking process was easy, but there were some issues with the service afterwards.
I hope the company improves communication with customers in the future.

2 March 2026
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Reply from DesignMyNight

Hi Sanel, Thank you for your review. We will be sure to pass it on to the relevant team.

Rated 5 out of 5 stars

great experience

2 March 2026
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Reply from DesignMyNight

Hi Catherine, what an incredible review! We are thrilled to hear you enjoyed your event. I hope you find an even better event to do on our site soon.

Rated 5 out of 5 stars

Easy process and very responsive when I…

Easy process and very responsive when I had a question to ask. Was helpful with their advice given, would recommend and would use this company again.

2 March 2026
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Reply from DesignMyNight

Hi Jessica, thank you for your amazing feedback! We appreciate customers like you who value our site & we hope to see again on the site.

Rated 5 out of 5 stars

Easy process to book and ticket…

Easy process to book and ticket provided easily.

4 March 2026
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Reply from DesignMyNight

Hi Pamela, this feedback really means a lot. Our team always strive to provide a great and quick service to our customers. We will be sure to forward this to our team.

Rated 5 out of 5 stars

So much fun!

So much fun!

2 March 2026
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Reply from DesignMyNight

Hi Francesca, thank you so much for an awesome review. We are so happy that you enjoyed your event and hope to see you again on DesignMyNight.

Rated 5 out of 5 stars

Easy log-in platform

Easy log-in platform, easy to book tickets for event + earn points!

4 March 2026
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Reply from DesignMyNight

Hi Dee, thank you for your review! We are super delighted to hear you received a satisfised experience on our site and we hope to see you soon!

Rated 5 out of 5 stars

Easy to book

Easy to book

4 March 2026
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Reply from DesignMyNight

Hi Shiene, we appreciate your review and time you took to share your positive feedback on our site.

Rated 5 out of 5 stars

Creative and Relaxing Evening

Great evening doing a creative, meditative and accessible project. The people running it were friendly and approachable. It was possible to make it as simple or as complex as you like and they gave you all the time and materials you needed.

4 March 2026
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Reply from DesignMyNight

Hi there, thanks so much for your review. We’re really happy to hear your experience went well. We can’t wait to help you find more memorable moments on DesignMyNight.

Rated 5 out of 5 stars

Very smooth process.

Very smooth process.
Made a booking using 1 voucher and 1 payment - all very quick and easy

4 March 2026
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Reply from DesignMyNight

Hi Sue, this feedback really means a lot. Our team always strive to provide a great and quick service to our customers. We will be sure to forward this to our team.

Rated 5 out of 5 stars

Very easy to book the tickets for an…

Very easy to book the tickets for an audience with Eamonn Holmes

4 March 2026
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Reply from DesignMyNight

Hi Celia! Thank you for your review! It’s great to hear the booking process worked well for you. We know how important it is for things to be quick, clear, and stress-free, so we’re glad your experience was smooth.

Rated 5 out of 5 stars

I had bought tickets on line but…

I had bought tickets on line but raialisied I had purchased tickets for the wrong town was refunded so I now have purchased for the right town thank you kim for resolving this

1 March 2026
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Reply from DesignMyNight

Hi Caroline, thank you for your review! We are super delighted to hear you received a satisfised experience on our site and we hope to see you soon!

Rated 5 out of 5 stars

Clear website and easy booking process

Clear and informative website. Simple and straightforward booking process

1 March 2026
DesignMyNight logo

Reply from DesignMyNight

Hi Sue! Thank you for your review! It’s great to hear the booking process worked well for you. We know how important it is for things to be quick, clear, and stress-free, so we’re glad your experience was smooth.

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