DestinaHolidays Reviews 

562
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Customer service in resolving issues by Charlie was excellent. Accommodated all my requests with no fuss. The confirmation of my E-Tickets came through within the hour and able to book seats, meal res... See more

Rated 5 out of 5 stars

I was initially skeptical due to the good price I got on a one way ticket to Dublin, but I traveled and have been back, so it's legit. Easy peasy, will use again, highly recommend!

Company replied

Rated 5 out of 5 stars

Although unsure at first, I confirmed via the internet that DestinaHolidays was legit. I booked 2 one way flights to Barcelona and SAVED $1000 on each Polaris business class ticket! After confirmatio... See more

Company replied

Rated 5 out of 5 stars

My daughter recommended I use the app that led me to your site. I expected lots of glitches, restarts and redirects. But your site was wonderfully transparent, offering choices and ease to use. Found... See more

Company replied

Company details

  1. Tour operator
  2. Travel agent

Written by the company

Custom made tour packages, Sightseeings, Hotels, Cruises, Group travel. Our tailor-made itineraries are curated to accommodate all your travel requirements and to give you a wholesome experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

562 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(562)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks for an excellent service!

Betty was the agent that answered my call when I needed help with my booking. Very knowledgeable, accommodating of all of my requests, super fast to respond to my additional email and a special accommodation request, which resulted in booking what will be I am sure an amazing trip! Thanks Betty, hope for all customer service representatives be like you!

30 March 2024
Unprompted review
DestinaHolidays logo

Reply from DestinaHolidays

Dear Ida,
We truly appreciate your time in giving us your valuable feedback. This helps Destina Holidays to grow more.

Thanks.
Admin

Rated 1 out of 5 stars

They didn't let us use our credit

I would give o stars if I could. Previous year, we received a $ 2000 ish CAD credit for a flight to Hawaii. In order to receive this credit, they charged us 400 , which we paid. when the time came to use our credit, they told us we have to go to the same place, which was never mentioned in the initial email. ( although they had wild fires). we agreed to that as well. Then they required us to pay extra ( close to 800 CAD) in order to use the credit. I tried very hard to obtain a reasonable price ( I don't understand why I had to pay 400 + 800 in order to use the credit). it was like talking to a wall...explanations that didn't make sense. so, in the end I paid Destina Holidays 2400 CAD for a service they didn't provide. Good job, Destina!

27 October 2023
Unprompted review
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Reply from DestinaHolidays

Booked in Sept 2022, International rule by all airlines is that E-tickets validity is 365 days/1year.

Rated 5 out of 5 stars

Great experience and customer service overall by far!!

DestinaHolidays.com provided the best ticket pricing during Greece’s Summer peak season!
Betty, my Customer support, was great throughout the whole booking process! She and the team provided continuous updates with the development of the reservation! Most important the ease of use of the website was great! I would definitely return and recommend DestinaHolidays.com!

24 March 2024
Unprompted review
Rated 5 out of 5 stars

Great booking experience

I am always very wary about buying flights anywhere but on the airlines websites, as I tend to think they may result in a scam. I decided to trust the overwhelmingly positive TrustPilot reviews and went for it. After placing the order, they called me to confirm the flight info, which I thought was very nice. My card got declined by my bank (they thought it was a fraudulent transaction). This required some back and forth with DestinaHolidays, and they were extremely quick and efficient in helping me. After finalizing the tickets, I checked the booking on the airline website to make sure that everything went smoothly, and there they were! Not only the price was significantly lower than what was listed on the airline website, but also my reservation included checked bags, which the airline did not include in the already more expensive fare.

Highly recommend them, will use their services again!

23 March 2024
Unprompted review
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Reply from DestinaHolidays

We truly appreciate sharing your experience with us.

Thank you and have a safe flight.

Rated 4 out of 5 stars

Good experience

The process was not too difficult. Got everything done in a day. Customer support on the phone was excellent

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, seamless process. All necessary information presented in a well-organized manner that made it incredibly easy for me to decide that I wanted to book through them.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

My trip is planned for Greece in July

My trip is planned for Greece in July. It was easy to book. The price I found was what I paid, no surprise fees. I didn’t purchase travel insurance, but I will at a later time. I also have yet to book seats. I’ll add membership miles on respective airline sites for this trip, but I had the option on this site to add them. Please note, when signing up for mileage points, make sure your profile is exactly as your name is on your passport. I forgot to add my middle name and now I have to go through the hassle of correcting the profiles so I can get credit for my flights.

9 March 2024
Unprompted review
DestinaHolidays logo

Reply from DestinaHolidays

Thanks Terry for the review, we appreciate.

Rated 4 out of 5 stars

Very personable

Quick, personable and a smooth transaction. Customer service rep called me before purchase of my flight choices to confirm that’s what I wanted.

8 March 2024
Unprompted review
Rated 1 out of 5 stars

Same nonsense as the other reviewers

Same nonsense as the other reviewers. As soon as I booked my tickets, I got a call saying that they will not confirm the booking unless I pay CAD 400 extra. Cancelled the booking, not using them ever again.

Reply to Destina - If you spend more than 2 seconds actually reading my review it says 'they (i.e. Destina) will not confirm the booking unless I pay CAD 400 extra'.

You can say whatever about your policies since no one can verify it but I still have the initial email that provides booking details.

29 February 2024
Unprompted review
DestinaHolidays logo

Reply from DestinaHolidays

Sorry to hear the experience. But we do not have any policy of Price Increase if the booking is confirmed online.
I have investigated your case and we never confirmed you anything.

Rated 5 out of 5 stars

Great deal

Meanwhile the other companies have higher prices Destina Holidays surprised me with a great deal. I hope every time I am traveling I book my tickets with Destina Holidays. That was a good choice.

28 February 2024
Unprompted review

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