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Rated 5 out of 5 stars

Brilliant little company that supplies a range of detailing products and tools at a very competitive price range. This was a repeat purchase as I am drawn towards their customer policies which... See more

Rated 4 out of 5 stars

First time using Detailed Clean from my normal supplier. Items were well packed which is always a relief when buying car cleaning stuff. They were decent prices as well. Slow to despatch thoug... See more

Rated 4 out of 5 stars

When Detailed clean found out there wasnt enough postage on the parcel due to a parcel size error, they refunded me the £4.70 the Post office charged me to release the parcel! Cant complain about that... See more

Company replied

Rated 5 out of 5 stars

First time using this company. The detailing products were dispatched quickly even during the Black Friday period, a good courier company were used. Packaging was good, especially within the box. Will... See more

Company details

  1. Car accessories shop

Written by the company

On DetailedClean.co.uk we have tried to source only those products we would personally use. We aim to offer what we consider the best in car care and car detailing products to our customers. We therefore, feel we have a great collection of car detailing suppliers, but we always aim to offer choice by adding other established brands we feel can fit the description above.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

55 reviews

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Rated 1 out of 5 stars

they just ignore my help desk tickets

they just ignore my help desk tickets
the dont replay to mail or sotial media

pleas stay away
payed 3 month ago and nothing

21 August 2024
Unprompted review
Detailedclean logo

Reply from Detailedclean

Customer used WeChat Pay. Stripe says: Payment declined by the issuing bank. No order to therefore process. We correspond with this customer via Gmail email address and this correspondence goes all the way back to Jan 2023.

Rated 1 out of 5 stars

Buyer Beware!

Buyer beware, flash website, attractive deals but nothing received. Starting to think this is a scam website and fake reviews.

I ordered products using the express 2-4 days delivery, now a week later they have still not been shipped. I sent them an email ... no response. Fully expect this is a scam and that nothing will be sent or arrive.

Other buyers, go to more reputable websites. I should have stayed using the guys I trust rather than chase a deal.

Actually I did send you a Helpdesk ticket, reference 2024715-216036-23191. So you are factually incorrect. Also nowhere on your website does it say that there is a five day packing wait followed by many days waiting for delivery. Also your website still does not show that it has been sent. I have not received any dispatch email either. Again, buyer beware. These guys are either disingenuous or dishonest.

Edited - if you spent as much time operating your supposed business and getting orders out in a timely manner rather than having ridiculous arguments with me and many others on Trustpilot perhaps you wouldn't need to have arguments on Trustpilot. Needless to say, I won't be using you again and I recommend any one that actually wants to receive their orders go to other better run businesses!

Oh and by the way, I retracted nothing that I have written. You did not send my order, did not reply to my Helpdesk ticket and seemingly do so to other customers. Buyer's go elsewhere!

15 July 2024
Unprompted review
Detailedclean logo

Reply from Detailedclean

EDIT 23/07/24:
Please state you are editing your original comment so that people are aware the comments which got called out by us below are being retracted by you.
The reference you have quoted is an order number, referenced by your email. You are disingenuous. We never said 5 day packing wait we said up to 2 days to process, usually shorter. We aren't getting into a tit or tat with you considering you are making things up, misconstruing and hiding your original points in edits. Let the readers decide.

Original:
Scam website, I'm sorry you are incorrect on a number of points and they should be highlights so that it does not perpetuate. You've previously purchased from us on numerous occasions in the past, you are not a first time buyer.

Further, we allow up to 2 working days to process orders, most are far sooner than that. 2-4 days is for delivery once in the couriers hands. Your order left us a day later on Friday well within that schedule.

You sent NO email to us or helpdesk ticket.

Literally these days with credit card protection and the like no website can operate as a scam for long. Ours is one of the original online detailing websites.

You do not deserve the deal you got from us on your order. Therefore, I have today immediately requested a return of your parcel or its destruction. I have also refunded you in full.
So you are correct, you did get one thing right which is no parcel will be arriving from us to you.

Rated 4 out of 5 stars

Insufficient postage, revised!

When Detailed clean found out there wasnt enough postage on the parcel due to a parcel size error, they refunded me the £4.70 the Post office charged me to release the parcel! Cant complain about that. Products very good and arrived in excellent condition.

27 April 2024
Detailedclean logo

Reply from Detailedclean

Hello Gareth, sorry for this, this was an issue that affected a small number of customers at the end of April due to a mistake on our side with RM posting sizes. Its since been rectified and we have also covered the postage of all orders where this excess has been reported. I have emailed you the same and happy to arrange the bank transfer to cover your out of pocket expense.

Rated 1 out of 5 stars

Beware

Beware. This company also sell on Ebay and refuse to refund when the item does not arrive. Had to raise a case to investigate further. Name of the person who runs the business says it all.

3 May 2024
Unprompted review
Detailedclean logo

Reply from Detailedclean

Hello, Your item is firmly with Royal Mail Midlands MC. Despite you saying we have been forced to refund you because of wrong doing that is not the case. We have also fully communicated with you that there is a RM investigation pending. Finally, "Name of the person... says it all" what prejuudice; let's be professional please.

Rated 4 out of 5 stars

Decent prices, good packaging, slow despatch.

First time using Detailed Clean from my normal supplier.
Items were well packed which is always a relief when buying car cleaning stuff. They were decent prices as well.

Slow to despatch though - I ordered on Sunday, items were despatched on Thursday and received the following Monday so didn't get for the weekend like I hoped, which I thought was slow these days.

Also found the website hard to read with the red and black, and small text, but that's probably my age!
Probably won't use again personally due to the issues, and will stick to my usual supplier.

25 April 2024
Rated 5 out of 5 stars

First time using this company

First time using this company. The detailing products were dispatched quickly even during the Black Friday period, a good courier company were used. Packaging was good, especially within the box. Will use this company again.

29 November 2023

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