Deutsche Post Reviews 

letter RQ135081926DE

the letter was sent to Libya but for some reasons they Changed the destination to Libanon
ive tried Contacting them on their website
But after filling all the information the website gives me a message “Short break – we will be back for you soon”
I tried doing that another time, but the website is still the same
I wrote a nice email hoping to find their email address later but nothing
Wtf even though I’m so patient but these assholes got me
I’m sorry in advance for the guy who’s getting paid for replying to these reviews I know it’s not ur fault
But Man U should quit as soon as can

Edit : i found an email address and i dont know if they could help me or not but i sent the email to them
heres the Email address maybe it will help somebody else
letter.inquiries,AT,deutschepost.de

Edit2: even the website you gave me still showing the same message after filling all the information

Kurze Pause – bald sind wir wieder für Sie da!
Aufgrund von Wartungsarbeiten oder einer technischen Störung ist unsere Website zur Zeit nicht erreichbar. Wir arbeiten mit Hochdruck daran, dass Ihnen unsere Website wieder zur Verfügung steht und bitten Sie, die entstehenden Unannehmlichkeiten zu entschuldigen.

Vielen Dank für Ihr Verständnis.
Ihr Deutsche Post DHL Team

fk this company

Hello!
Hello! Tracking info says Wed 03:17 AM
Shipment delivered. I didn't receive the package.
Package details
Order No.: ORD2414497553
Weight: 0kg
Barcode: LY608098015DE
Tracking info says Wed 03:17 AM
Shipment delivered.

used Deutsche Post to send a large package to Japan (14kg).
Finally delivered within 7 days to my friend.

Three times returned envelope with personal documents. Shipped from Peru to Germany. first time, DP alleged that it needed the CN22, second and third time we fill and attach the CN22, DP alleged it was missing or defficient.

If I could I would give a 0. After almost a month of waiting till the letter come to my parents I received back a damaged letter, the pieces were missing, paid the service and it got back to me in that condition. Completely unsatisfied.

Worst experience I've ever had returns parcel from Portugal to Germany so far 8 weeks tracking as not been updated for 14 days still in export centre in Germany. Absolutely outrageous company . Should be sued and not allowed to treat paying customers this way . Check out the automated reply. That's how bothered they are about there customer service . Scum bags

A 1 is too much. Had three people on the line that did not (want to) speak any English, because I quote “you’re calling a German company”. As if there are no other nationalities that can send a package to Germany. I proceeded to read from google translate some simple questions and she said mockingly “I do not understand, please get someone that speaks German” 🙄 honestly, in our day and age to not be able to communicate a couple of simple things in English, and for such a big company not to have an English line, I find it not ok and not customer friendly at all.

I have been waiting 10 days and nothing for my delivery this is not the first time they are always very slow, parcels come from all over the world, no problem quick and efficiently but as soon as DP get their hands on a parcel good luck a useless service just sits in the warehouse for days and days lazy socialist

( my reply is this the above statement has not been changed. The parcel is coming from the Irish Republic to Germany which is a European country)

I live in the UK and sent a beautiful 1st Birthday card to my Grandson who lives in Berlin, it was never received..

Unfortunately they have lost a parcel. They say it is in customs but customs have provided evidence that Deutsche post has it. Called their INTERNATIONAL number only to get told they can only deal with matters in German. How can it be an international number if they don't allow you to speak French, English, or Spanish.

Emailed customer service to be told in a rather curt way that I had to wait. I can accept that the message may appear curt due to translation differences but I do believe they need to be more open and make it easier for customers to receive and for senders to track mail.

The international call centre helpline is really annoyed me as unfortunately I do not speak German just English, Spanish and oddly a bit of Punjabi/hindi (Bollywood movies). Any International phone number usually offers multiple language options. Ups offers English, Spanish, and French as does FedEx. Lufthansa offers a lot of language options and even the customs office offers multiple languages. Having to call Deutsche post at a small charge didn't annoy me it was the fact that three different people hung up when I asked for English and one transferred me to a colleague who then hung up.

Fortunately Deutsche post has taken so long in delivering my item that a claim is able to submitted with Royal Mail for non delivery and lost parcel.

CANCEL THEM
Unacceptable!!! My package got lost 2 times. Courier never contacted me. I’ve got the status “Unsuccessful delivery attempt” for the second time even though I’m sure they didn’t even try to deliver it in the first place because I was home the whole time. Them bi££es better burn in hell. Inexcusable.

Recomended international mail - 3-5 days - they say,
in fact - from Nurnberg to Frankfurt - 11 days, 23 days to Greece Athens. Worst experience, avoid.

My parcel is stuck in transit from 10 days... No updates, no support. Bad service.

Please open an investigation to find it!!! CY215144602DE

I had two parcel from india one parcel i recieved my aprtment adress and the second one parcel they shipped back to india they gave the reason adress is not found how it is possible when the one parcel i recieved on the same adress before one day .Movere i have mentioned my contact number on my parcel they did.not even contact me once how the deutch post and DHL do this me they have a tie in germany deutsche post handover my parcel to DHL and they sent my parcel back to india i just want to say i have faced bad experience with this dilevery company i would recommed not to go with DHL and deutsche post even theie customer service is very bad i tried a lot to stop my parcel in germany ..but i am not able to stop they just sent my parcel back to india neither thay came on my adress nor they contact me ..

When I was in Poland on holiday, I had my eyesight tested, unfortunately they didn't manage to make my glasses before the holiday was over, so they sent them to Germany. The parcel had an updated status and at some point it was listed as "to be picked up at a point", but the courier did not leave any advice note with information where I could pick up the parcel. I called the hotline and they gave me the address of the package. So I went to this place, but the lady from the service said that this package was not there - it would be at the point the next day. The next day, the package changed its status to "the package could not be delivered and will be returned to the sender", and I didn't get any information about even an attempt to deliver it. When I contacted the hotline, I was informed that they didn’t know what happened to this package and why it was returned to the sender. This information is given by the courier on the package. I've wasted time and money on shipping and I'm without my glasses that I really need.

International registered mail from UK to Berlin has not been delivered, and seems to be stuck on "has been processed in the mail centre". I had assistance from the post office worker to complete the customs form to ensure it was accurate and correct.

Once in the hands of Deutsche Post however, tracking became slower until it has now ground to a halt. Hopefully not lost but I don't have much faith.

Hard on the website to try and find out what has happened, had to wait a set number of days to try and submit an investigation... however once you complete the form and submit it, website is "undergoing maintenance".

Convenient that the one avenue to look into this is basically unusable. I should have just paid for economy as there is literally no difference! Or maybe I should have just thrown my letter into the Atlantic and may have got there by now

My friend from Munich sent my original documents on 31.07.2024 with tracking option. I haven't received the documents till today 08.08.2024. Now I am worried they might have lost my documents. Whenever I call their service center they say we have placed your complain in our system but they are not doing anything. They don't deserve a single star. If I would have the option to give negative stars believe me I would have done it. This company is providing pathetic service. Please avoid them if you have anyother option.

In the space of 1 year, this postal service has misplaced my most important documents (my Führungszeugnis on 05.2023, my Residence Permit on 09.2023 and their latest, my International Passport on 04.2024), creating a difficult situation for me and time wasted/money in having to reapply again.

The after-service provided is nothing to write about, totally unsatisfactory!

I sent a flat key using Deutsche Post from Berlin to Dortmund which was lost in transit. I initially had no hope that it would be found given that the letter was torn open when delivered and it was not even delivered in my postbox but on the floor. `I was disappointed by both previous issues but decided to try to complain to customer service. To be honest, DP makes it very difficult to contact their customer service and normally you can only chat with their bot which is absolutely unuseful.

After some suffering, I was able to find the customer service email where I sent them a complaint detailing name of sender / recepient, addresses, tracking number, contents of letter, photo & video evidences ..etc.

They replied back with an apology letter with a link to a search request form that I had to fill in details about the lost item (key). The form was really comprehensive and detailed and luckily I had information about it like serial number, shape, color and manufacturer and even a photo for the other copy.

Today I received another letter containing the key and another apology. I know lots of people complain about missing items and giving DP 1-star rating and honestly I would recommend you sending valuable items per insured parcels.

However, I felt it was honest enough to give credit where due, even if I was a lucky one. Thanks Deutsche Post for the efforts in returning my key!