Deutsche Post Reviews 

Terrible, I made a huge mistake coming to you people. 3 silver necklaces lost, they didn't even care or bother searching or compensating for their unprofessional mistake. Too slow, it's been months and they promised to get back to us and they didn't. I absolutely don't recommend, we've been back and forth with them, I've never seen such carelessness and unprofessionalism. IF YOU WANT YOUR PACKAGE LOST OR STOLEN, I RECOMMEND COMING TO THIS PLACE.

Im not sure what gives with this postal service.I shipped a tracked item from thailand,it got to germany very fast,sat at customs for a week,then tracking said prepare for onward shipment...15th of june 2024.tracking has not moved.really????? Lx 068210625th.I contacted buyer for any update but no reply.im lost with this....can someone from customer services check.

2 out of 3 packages lost.

I bought 3 items from EBay, one came, the 2 others never received even though that on their site it says delivered.

I tried to contact them , no customer support , contacted the seller but he could not get any info. All I could do was request refund and via PayPal for stolen or lost product, luckily I was refunded. I don’t trust this company

Waiting on a parcel that has priority postage and yet the tracking still hasn't updated for almost 2 weeks now, still shows its at there Logistics Center in Cologne West, this Thursday 6th June will be 2 whole weeks, iv had items from China arrive faster than this to the Uk,

i guess Deutsche Post use row boats to get parcels to you!

Not to mention theirs no simple way to contact them, unless you want to get a huge phone bill phoning a foreign country that you dont live in,
no email, twitter dm, whatsapp etc setup or anything of actual use to get help on a parcel, will never be buying anything that uses this courier ever again

A letter sent from Germany to Finland with tracking A0036CEFDFXXXXXXXXX seems to be lost, but the worst case is that you have to spent tens of minutes on the phone lines.

There are no other methods to contact customer service except than call service, where nobody even speaks English!

An expensive package has been lost or hidden . Not moved in 8 days I called dhl and they say not our problem and to ask the sender !!! The tracking app says it has landed in Sydney but not moved for 13 days and now I have no assistance Avoid Avoid

Very very bad experience. Just read all the others review. I Say no more

My order was processed on May 2nd, but from that day on the tracking shows nothing! How can I contact you from Italy?

Deutsche Post fails again.

This company must be the same of Germany. It's no wonder the German economy is in the toilet if this is the standard of its public services.

No sign of delivery, tracking hasn't been updated in six days, no contact information to chase, the 'research your shipment' is the biggest joke I have ever seen and just redirects you to the home page.

How the people that work for this company do not die of embarrassment every time they wake up in the morning knowing full well they are a substandard stain on an evolved society, is beyond me. It needs knocking down from the inside out.

If I could put 0 I would. I’ve never had a worse experience. I was moving from Oslo to Munich, and decided to send a package by post - that I sent in January. After emailing, calling, walking to 3+ post offices, I never was able to receive my package and nobody wanted to help me. Instead I had to buy a lot of new things (which I had sent), and the package has now been returned to Oslo - where I am no longer located. I wouldnt even wish my worst enemy to be using Deutsche Post - the worst service I’ve ever experienced, causing me time, money and a lot of stress.
DONT do this mistake of sending with them, use anyone else.

Terrible service and tracking system. Ordered a package from Germany to Denmark. First of all i got no emails at any stage of the shipment. Next when i checked the tracking it said unable to deliver... My doorbell is connected to my phonenumber, and i got no calls. There was never an attempt. The next day the tracking said that it was ready for pickup at a postoffice... but failed to mention what post office. Then tried to contact costumer support to get the location. First response was the information i already knew but no location still. Had to contact again to get the information of the new currier where i could track my parcel and finally find its location. awfull system, and idiot answers.

The worst experience ever. They do a lot of discrimination against people who don’t know the language well. I was at an interview and the man named Thomas Dischak told me that if I am in Germany I MUST speak german although on their website I have the possibility to choose my language level and the language I want to communicate. When I told him about this he just shrugged his shoulders. You don’t have a right to work in this company if you don’t know the language although all you have to do is to deliver packages. Shame on you and shame on all your hiring staff for discriminating people.

The service to forward your mails abroad does not work at all. So no need to pay for it, just change your addresses on your own.

A shame that a delivery company does such a bad job. In Spain they use the public system, Correos, which means that they didn't even notify me that my order had arrived or was available for collection. Not even where to collect it. Trying to save money to give a terrible customer experience.

Terrible service!!!
I haven't got any updates in the tracking system from my package for 22!!!!!!!!!!!!!!! days. (I ordered the item for more than a month!!!!!) The customer service is not available, they cannot speak english and I hold the phone hours but no answers on the customer service "hotline". How can I get my package??? Did they stole it or lost it? What is going on at this company for real.... Nothing useful on their websites either, just ridiculous. Impossible to get any info or help regarding international parcels.

This company is definitely the worst delivery company there is every time anything is sent with Deutsche post it very rarely arrives on time or not at all company run by DHL say no more.

I got two or three items before from a nice seller in Hamburg using e-bay. No problem. But now i just got a lot of papers and the plastic pocket the dias/photo should have been in.

Someone have taken the dias out. Its of a car from 1991 no one realy cares about exept me then.

I googled Deutschepost and found out they have a rising problem with this. I got money back from e-bay. But i mean, if we must write what is inside a letter or a parcell. Well then its "Happy Hour" for pepole to steal items it seems.

And reading the rating here, well.....its just sad. Do something about this then ! I want my dias !

I got a answer from Deutsche Post today. And i would like to answer it. Not sure if they can read it or not, but here it is. I mean, just for the record.

Dear Deutshe Post, thank you kindly for answering me here. Since i could not get in touch with you in a easy way otherwise.

First of all, i agree. Dont say that someone did that or that before checking up. Thats not nice. And since i grew up with Derrick and Harry Klein i belive in justice and in this is what i and the seller did before leaving this comment.

When i saw that the item was lost i wrote and called the seller on ebay who lives in Hamburg. I asked for some help, because geting in touch with you from Norway is not easy.

He said, that this has happende to me before and Deutsche Post said, we cant help you because its not insured or sendt as a tracked letter. And thats it.

I then looked for help my self. First i wrote Posten in Norway, they kind of said the same. And i wrote them a mail they still have not responded to.

Getting in touch with Deutsche Post from Norway is hard as i wrote. First of all, if its not insured or have a trackingnumber. Well....i cant do anything on their pages. Then i looked for a way to contact them. And it looks like the only way is to call. And that will cost more than the item.

But hey, i will call you and send photos and info about it all if you just send me a mailadress i can send to. And i will remove this feedback if we can solve this in any way.

But getting in touch with big companyes today, well....i think it more easy to nail jelly to the wall.

Anyway, i am on the phone right now. Stay tunned ! I will update.

And here it is......not insured, no tracking. We cant help you. And thats it folks !

I post my letter for with the reference number RR523339904DE since 2weeks now I don't have any information about it

Over three weeks and my order has still not arrived. Tracking shows it at the mail terminal for thirteen days, and then seven days to departure country.

My shipment was registered by Deutsche Post on the 11 December and form the tracking it results that it was in Germany on the 15 December, from that day I do not have any update, the parcel should arrive to Italy. Moreover I can't find any free number or email where to ask for help in English.