Deutsche Post Reviews 

I had my ID card sent from Ireland to Germany at the beginning of November by international registered post. The tracking app told me that the letter ‘was refused at address’. I contacted Deutsche Post immediately and told them this had not happened and that I had been at the address all day. They told me the letter had already been sent back to the sender in Ireland. Well nearly 5 months later and numerous phone calls the “registered”letter is still missing. My ID card is god knows where and I’m financially out of pocket. Absolutely useless courier, no customer service.

I would strongly encourage folks not to use Deutsche Post unless absolutely necessary. About 60% of the time they lose the package with no follow up, leaving me to receive compensation from the seller at their own expense. Recently I had a book sent to a friend in Paris and they misaddressed it. The only recourse was for the seller to resend it at their own expense. The seller told me that they flag shipments going to or coming from Germany for special handling because this happens so often. In general, the approach of Germans to the mail leaves a great deal to be desired.

And to DP, I suspect you will respond with your boiler plate "please contact our customer service number, as we can't handle complaints on this platform" message. If that was effective I imagine that folks wouldn't be complaining here.

I bought something from spain with dhl it quickly got to germany 22.2.2023
Frankfurt now its 10.3.2023 and it shouldve been here 3.3 on finland but doesnt anywhere from there

Item was bought in Germany on the 06/02/2023 and has sat at IPZ Frankfurt since the 11/02/2023. It is now 25/02/2023 and my parcel is STILL at IPZ Frankfurt TWO WEEKS LATER. Do not use this company spend the extra $$ on DHL Express instead

Customer service reads complains but they do not reply. On customer's side they provide different information, on our side when they replied once, totally different. That way we look totally unreliable in our customer's eyes. The greatest achievent/target of our company will be to get rid of Deutsche Post and DHL the soonest possible and give our money to Fedex.

I feel Deustche post don't deserve even 1 Star for their service they provide.i have send a priority letter on 28/1/2023 from göttingen to Frankfurt and it was showing status on 1/2/2023 as delivered and 2/2/2023 it was showing status as retured to sender.i am still wondering why it's returned and i haven't received the returned letter yet.My only request is just inform me where the letter is currently and if it's near by i will go and collect it.I contacted customer service many time and they are only not sure what happened with the letter. Each time they will give nonsense excuses.

I would give you a zero, but it is not possible unfortunately. I ordered a package via Deutsche post on December 30, 2022, and it still did not arrive. The sender opened a missing parcel claim, and no one knows where my package is. Not to mention I paid 300 euros for this!!!! So angry as I am unable to do anything about this. The links you are leaving here do not work, and no one speaks English when I tried to call the costumer service phone from your website. Cannot believe this is happening in 2023, and with a German company!!!

Absolutely terrible. Worst post office in the world. Cannot ship and deliver international packages on time. On average 3-4 weeks longer than other European countries. Customer service is totally useless....

First time writing a review ever. Their costumer service is the absolute worst i have come across in my entire life. First you have to speak with a german computer to get a hold of the costumer service - if you are lucky and get through purely by chance - no one speaks English, not a single person. I’ve called 7 times and not once have they replied with a helpful response, just “only Dutch, sorry” and then hangs up the phone. There must be an international division they can forward me to, that can’t be too much to ask? Absolute worst service experience in my life.

I actually thought Deutsche post is really a good service..but it proved wrong. Worlds worst service in courier u will get in Deutsche post.They actually misplaced my most important document (VISA) in others post box. This is disgusting. That owner is soo kind hearted, he given it back. What if he didn't?? If it has 0 star then I would have given that only..

Sent a parcel to Germany jan 9th.They still haven't received it!!Now when I ho to track it ,it says it's in the process of being returned to me?????!!!!!What the hell??No contact with me ,impossible to talk with anyone in Deutchpost/DHL.

Please do not use this service. My package has been in transit since the 3rd of January and is no where to be seen. I am in Ireland. They are also impossible to contact. The company I bought from can’t open a case for FIFTEEN DAYS! Please do yourselves a favour and do not select this courier when getting items delivered. I have had items arrive from China faster. Pay the extra money and use a reputable company such as DHL/An Post/ DPD. Have a feeling from reading these reviews my item will not be arriving.

I sent a letter from Dresden to Sweden on 28th of December and since then, I have no information where it i or when it would get delivered. I tried calling multiple times to customer service, and they are the worst customer service I have ever faced. Nobody still knows where is my letter.

Worst courier service ever. Everyone, don't trust these people & don't use it.

I delivered a courier on 5th December from Aachen to Belgium. It's still not received yet after 20 days also. I went to Deutsch post in Aachen and i asked about it 3 times. They are saying they don't know anything about it. They behave very rudely. WORST WORST WORST COURIER SERVICE EVER AND WORST CUSTOMER SERVICE.

Website is absolute trash. Logs you out every 5 minutes so you lose everything when you log back in.

I wanted more information about the delay of an international shipment. This morning I contacted customer support. The lady at the phone didn't speak English and hung up after only three words.

Please improve your international customer service.

Pre-purchased shipping label for an international package. Delivery number they sent was wrong. Literally impossible to reach someone on the phone or online for resolution.

So far its been 2months since 1 posted my parcel. For the last month is been stuck in their Logistics centre. Their customer services are very unhelpful and happy to ignore customers asking for help.

A package was sent to me from a german store (14 Nov) and it supposedly arrived last week (23 Nov). I work from home and the package never arrived. Web says Unsuccessful delivery attempt and the contact form is only for bussines. 0 news since then.

Thieves. Parcel (397€) was sent 17/08/2022 from Greece to Germany. After parcel arrived to Germany Deutsche post never transferred the parcel to the receiver or noticed him. They say that parcel is coming back to me because it was not collected in time. Now after 3 months nobody knows where it is. Then i paid 5€ more to investigate parcel route, 13 days after no-one has replied and finally i will get back only 40€ because someone stole it.

Your reply is childish and you should refund me 397€.