Deutsche Post Reviews 

Awful!! I used Spain Post, Portugal Post, Montenegro Post, Deliveries from China Ali Express, but Germany Post is definitively the worst of the worst. After being uncapable to deliver me the shirts I bought on Germany online shop, after 60 days, and shipping cost of 22€, they sent them to Ireland, now from Ireland they are in France, and destined to Thailand!! Thailand is not even on the same continent. They don't even have a decent chat or mail, so you need to call them in Germany. Neither are bothered to answer on your claim, which are obligated by the law. I would sue this company, but they are worthless of every attempt to make things right. Completely careless, unprofessional, irresponsible people! I WISH YOU WILL BE CLOSED AS SOON AS POSIBLE, FOR YOUR INCOMPETENCE, AND STOP SCAMMING PEOPLE. -10 * would give you.

I sent a package on 4 July 2022 and it got LOST!

I wrote several times to customer service and received only an automated reply. I have filled long claims forms with all the details and copies of the receipts, payment for the courier, etc.
NO REPLY!!!

The worst of all is that the package contained a refund item and I had to pay back the money to my client, but I did not receive the refunded product of the value of 240 euros.

Today is 3 November 2022, and for the fourth time I am writing a request to contact me and received an automated mail with the nice "Thank you, we will search for your package and anyway we will come back to you".
I lost hope and I am not sure whether there is a Regulator entity who would help me to fight against this German government-owned giant that does not respect any rules and steal money from people.

I would give 0 stars if possible! Do not use this service.

18 nov 2022 Update: the reply from DP below is really annoying. I did complete twice the long form on that link with value of the lost item and all my details including IBAN for refund in case they admit the package is lost. No resolution of the problem till today.

Not the best of services, the package got delivered a bit late and the support were not so helpful

I asked and paid for a small but vital article worth 10 Euros which the selling company sent off straightaway by letter. The Post Office told me by mail that it had delivered the item to me. That was a blatant falsehood, but in hope I contacted all neighbours and the local branch, but nobody had any idea where the item was (our letterbox is safe and not easily accessible).
When I phoned for help about five days after the presumed delivery, the person on the phone told me to wait a full ten days before I could make another enquiry.
Now it's 14 days after the delivery: I have not received the item, the post office hotline is unable to take my calls (it asks callers to spell out a very long sending no. by voice, but then don't understand my accent free German).
There are no excuses for this company, it's 25 years after people started replacing some postal services with e-mail, but they are just unable to provide basic services. Don't even bother to send postcards - they often take three months even within Germany.

Bad Bad Bad Bad company for shipping, ugly services with unimaginative costumer service. slow movement, useless tracking number but to upset you. 6 days in my goods still in Germany stuck, CS told me "I can;t advice you" 5 or 6 times during my online inquiry. I will leave negative feedback the original dealer result of using that low level services company.

DHL Express employ thieving delivery drivers in Frankfurt Germany.
After one month 2 out of four parcels in the same consignment have not been delivered! Strange as they were the ones Customs Duty was paid for.
Investigations are a DISASTER - ABSOLUTELY NO COMMUNICATIONS
DHL Express Waybill Number: 2934723886

Please sort this out DHL Express and DO NOT SEND ME IN CIRCLES on your USELESS COMPLAINTS LINK you keep sending to me.

You have a thieving delivery driver in Frankfurt- PERIOD. Sort him out!

I am taking DHL Express to court in the UK as the sister company in Frankfurt refuse to reply to phone calls. Arrogant and rude company.
By the way one star is very generous and unwarranted....if there was less I would select it!

BE VERY CAREFUL WITH DHL EXPRESS FRANKFURT, Germany
THE DELIVERY DRIVERS (Some of them) ARE CRIMINALS AND ROBBERS

I have been waiting for my parcel from Germany to Tanzania. Today is Day 15 since it was processed in Munchen. It’s an important document and my dreams are falling apart. What a bad lucky. My sender was told that the package will arrive in two working days. I’m so worried and it kills my mental health. Duetsch post you can do better and stop telling lies! Tell People the truth so that they can decide to ship or not

Imagine a company that can seize your parcel because the driver made a mistake!!!! customer service is EXTREMELY RUDE, INCOMPETENT AND DO NOT VALUE THEIR CUSTOMERS!!!! You guys claim you are sending my parcel back after I have called repeatedly to clarify the mistake of the driver and you do not even give me a tracking number to know where my parcel is ... IF ANYTHING GOES MISSING I WILL SUE YOUR COMPANY TO THE GROUND !!!! STAY AWAY FROM THIS COMPANY AT ALL COST !!!! THEY ARE JUST INCOMPETENT AND THEY DO NOT COMMUNICATE WITH EACH OTHER I PROMISE YOU .

Shady a** company. Received a suspicious email saying sender did not pay enough to ship nor did he provide enough info which is complete bull. Then it prompted me to weird webpages only to ask me to pay the difference for shipping and enter personal info. Yeah right! Contacted DHL directly and they said it’s a fraudulent email and to ignore. But how did they even know about this package unless sender and post is involved in this shady s***t. Something fishy. It really stinks! Also, they “expect” you to speak German on top of all so you can’t speak to anyone unless you’re German or know German. How convenient you losers 🙄 DO NOT TRUST.

Avoid getting things mailed in Germany at all costs. They have lost about 75% of my packages, even when they are marked as delivered. I cancelled my Amazon account for this reason and just find a shop where I can buy most things.

Avoid Deutsche Post at all costs! Them and their branch DHL (or another way round, who cares really!) are very bad, unreliable and untrustworthy. The customer service - poor, the head office don't really give a s**t about your items as long as they get their share of money and can purchase Ferrari and have holidays somewhere nice.

There were lying to me that my parcel worth £400 is on its way. But week after week passed and my parcel wasn't delivered. I kept trying to find its whereabouts but to no avail. They didn't know where it was.

After a few months I made them to admit that the parcel was lost. I asked them to pay me a refund to cover at least the items that were new. It took them more than 30 days to compensate me for the loss. (6 and half weeks exactly! Disgrace!)

I will never use them again and I warn you avoid them at all costs!!!

Horrible service. Sent me a package back and instead of giving me a voucher or returning my money, they kept 106 euros worth of postage. Now I´m avoiding this company like plague. You will not get a cent from me!

Worst postal service I have ever encountered. Couriers are lazy to deliver parcels, I'm home all day and they don't even call, they leave a notice and the parcel has to be picked up at the other end of the city.
It is impossible to get through on the phone, there is no online chat, no one responds to complaints.
It is better to bypass this obsolete company. They are about 20 years behind the rest of the world.

I've had only good experiences with Deutsche Post. Not as fast as DHL Express, but it's partly because Posten takes over the package here in Norway. Tracking could be more detailed, but Deutsche Post packages can also be tracked with DHL which is a bit more detailed.

package has not "moved" in over a month. seems like you have no option to do anything as an international customer. garbage company, do not recommend at all. scam company

Ok guys, it's unbelievable, do you really steal parcels or do you just don't work? My two parcels got lost.

A packet was sent to us by someone in Germany to the Netherlands. The package could not be delivered to the address. When we tried to call the call centre they could all not speak English and were not helpful at all. They were plain rude and just hung up on us multiple times. Not the service we were expecting.

I had a package coming from Germany to Australia via the DP paket service. Over a month and not delivered. Parcels last scan was in Frankfurt. The merchant has refunded me. Overall this has been very unsatisfactory compared to other postal carriers I’ve experienced.

I had fallen into Deutsche post spider web. The packet posted on 6th June and its 16th June today. The tracking says "The item was scanned in the country of destination Ireland on 13.06.2022. Further information is also provided by the website of the country of destination". Which website ?. I cannot track on Anpost. Folks seriously its a shame for high German standards. Now I am scared my parcel might be potentially missed 😥😳😡. I am going to put a complaint to German postal regulator about your crappy service. Such a shame so much delay within EU.

Update 20/06/2022
My package is delivered successfully today Thanks DHL. But Deutsche post you seriously need to update your service 🙄.

I have been waiting for my parcel since 10 of May. I am worried because it was supposed to be delivered in 8-10 days and it’s an international shipment sent with the premium plan.