This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more
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Review summary
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I don't normally leave reviews but the Customer Care Team were so helpful (especially Elise) when I needed to re-order a part for my air con unit. They replied within minutes of my correspondence and... See more
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I’ve replaced oil filled electric heaters with these. What a difference. Rooms heat so much faster. WiFi connectivity through SmartLife app linked to Alexa works well. Electric heating is never going... See more
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We purchased this dehumidifier chiefly because of problems drying laundry indoors. We have used it just a couple of times for this and find it quite effective. Setting up was much easier than expect... See more
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Company details
- #51 of 67 best companies in Heating equipment supplier
- #6 of 9 best companies in Air conditioning store
About Devola
Written by the company
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick order and delivery!
Quick order and delivery within 24 hours, item was competitively priced compared to other sites and Devola provide excellent customer service. I would highly recommend this company and the quality of their products.
26 February 2026
Unprompted review
Reply from Devola
Hello,
Thank you for such a lovely review — great to hear your order was processed quickly and arrived within 24 hours, and even better that you found the price competitive compared to other sites 🚀 Really appreciate your kind words about our customer service and the quality of the products.
Best wishes,
Elise
Excellent service
Excellent service, dispatched same day as order and should have arrived next day but there was delay at a DPD depot.
2 February 2026
Reply from Devola
Hi Ian.
Thank you for taking the time to share this — really pleased to hear everything on our end moved quickly and your order was dispatched the same day 🚚💨
We're sorry to hear about the delay at the DPD depot though; that kind of hiccup can be frustrating. If you ever run into anything like that again or need help, we’re always here to support you.
Best bwishes,
Elise
I am very happy with this purchase
I am very happy with this purchase, it works very well and meets all my expectations, thank you very much for your good product.
14 February 2026
Unprompted review
Reply from Devola
Hello,
Thank you for the lovely feedback — really glad to hear your purchase is working so well and meets all your expectations 🌟
Best wishes,
Elise
Reply from Devola
Hi Kevin,
Thanks so much for your review — really glad to hear this is your second one and that you’re just as happy with it as the first 🛠️
Best wishes,
Elise
A GB company focused on great customer service.
A British company with a focus on great customer service.
Speedy delivery FOC, the day after ordering.
2 dehumidifiers purchased, which are easy to use and having a positive impact in our house.
So good we purchased a 3rd!
Thank 😊 you.
20 February 2026
Reply from Devola
Good Morning,
Thank you so much for this thoughtful review ✨
It’s brilliant to hear you’ve had such a good experience — from fast, free delivery to the dehumidifiers making a real difference at home. Hearing you came back for a third truly means a lot.
Thanks again for your support 💛
Best wishes,
Elise
5 star
5 star. The fastest delivery I've ever experienced. And on something important.
It got to me less than 24 hours after ordering. I recommend highly.
19 February 2026
Reply from Devola
Hi James,
Thank you for such a lovely review. It’s amazing to hear your order reached you so quickly — especially when it was something important ⚡️ Less than 24 hours is exactly the kind of speed we aim for.
Best wishes,
Elise
quick delivery and 2 years warrenty
15 February 2026
Reply from Devola
Hi Theo,
Thanks for your review — great to hear your order arrived quickly and that the 2‑year warranty gives you that extra peace of mind 🛡️
Best wishes,
Elise
This is a must have for every household!
It does exactly what it says it does.
It's quite shocking how much moisture is in the air!
If I were to have one minus point it would be getting the tank out when it has fair amount of water in it. There are 2 integrated handles on either side but as the unit is on wheels you need to have some fingers from both hands on the unit to stabilise it whilst simultaneously pulling out the tank with the rest of your finger so as not to splosh any water on the floor.
Maybe its me and there a better way but it's nothing major.
In saying that, most dehumidifiers I looked at had integrated finger pull handles.
Main thing is that it's very effective at reducing humidity.
16 February 2026
Reply from Devola
Good Morning,
Really appreciate you taking the time to share such a detailed review. Great to hear the dehumidifier is doing its job so well — it’s surprising how much moisture it pulls from the air 🌬️
Thanks for mentioning the tank design too. Handling it with water inside can definitely feel a bit awkward, especially with the unit on wheels. Your feedback is genuinely helpful, and it’s something we’re passing on so it can be looked at for future improvements.
Glad the overall performance is hitting the mark and helping keep humidity under control. Your insight will be really useful for others considering the same model.
Best wishes,
Elise
Your delivery agent failed to deliver
Your delivery agent failed to deliver. Neither you nor the delivery agent informed us. You simply told us you had refunded the order.
16 February 2026
Reply from Devola
Hi Paul,
I’m really sorry you had a disappointing experience. We were not aware that the delivery had failed, as this was not communicated to us by the courier. We refunded the order under the impression that the parcel had been returned to us.
That said, we absolutely should have reached out to you first to confirm the situation before processing the refund, and I’m genuinely sorry that we didn’t do that. Thank you for bringing this to our attention — we’ll make sure this is handled better in future.
Best wishes,
Elise
Quick delivery and the product is…
Quick delivery and the product is great. Amazing how much water is being extracted by the dehumidifier
15 February 2026
Reply from Devola
Hi Dave,
Thanks for sharing your experience 😊
Glad to hear the delivery was nice and quick and that the product’s working so well for you — it’s always a surprise seeing just how much moisture those dehumidifiers can pull out 💧
Best wishes,
Elise
Good Product
The heater was delivered on time and in good condition and it works perfectly. There is an error in the instruction manual which is being resolved by the manufacturer. There is no switch on the side of the heater although the manual says there is.
21 February 2026
Unprompted review
Reply from Devola
Hi Robin,
I’m really glad to hear your heater arrived on time, in good condition, and is working exactly as it should. I appreciate you mentioning the manual error as well — it’s helpful feedback, we’re already getting that corrected so future manuals are accurate 🔧
If anything else comes up or you need a hand with anything, I’m always here to help.
Best wishes,
Elise
Great item, top service from a UK manufacturer!
I actually discovered this business via a certain omnipresent online shopping behemoth…
I opted to buy direct, expecting to delay the work and discovered they offer next-day delivery — bonus. I missed the cut-off time but it was still delivered the next day!
The fan was nicely packaged with clear instructions and it works very well. The mid-way point of the humidity setting is in agreement with the humidity sensor I have, so I simply cannot fault this! :•)
17 February 2026
Reply from Devola
Hi Craig,
Thanks so much for sharing this — love that you discovered us through the “big online behemoth” and decided to order direct 🛍️
Even better that your delivery still made it next day despite missing the cut‑off. Great to hear the fan arrived well‑packaged, was easy to set up and that the humidity setting lines up perfectly with your own sensor :)
Best wishes,
Elise
Excellent quality product
Excellent quality product. Works really well, just as advertised. Very fast delivery. Highly recommended.
10 February 2026
Reply from Devola
Hi Brian,
Thanks so much for the lovely feedback — great to hear the product quality has impressed you and that it’s performing exactly as advertised 🌟
Best wishes,
Elise
The machine works well and looks good
13 February 2026
Reply from Devola
Hi Andrea,
Thanks for the review — really glad to hear the machine is working well for you and that you’re happy with how it looks 🖼️
Best wishes,
Elise
Swift delivery within 24 hours of…
Swift delivery within 24 hours of ordering. Does exectly wheat we wanted, heats the room quickly. Energy efficient.
13 February 2026
Reply from Devola
Hi Dot,
Thanks for sharing this — really glad to hear your order arrived within 24 hours and that the heater is doing exactly what you needed, warming the room quickly and efficiently 🔥
Best wishes,
Elise
Easy to order and delivery the next…
Easy to order and delivery the next day. Good price. Easy to set up and heats the room quickly. Text in the instruction booklet very small. Some people may find it difficult to read.
16 February 2026
Reply from Devola
Hi David,
Thanks for taking the time to share this — really glad to hear the ordering was easy, delivery arrived next day and the heater is doing a great job warming the room quickly 💨
The note about the small text in the instruction booklet is really helpful too; we know that can be frustrating, and we’ll pass that feedback on.
Best wishes,
Elise
I’m sure these filters are great
I’m sure these filters are great, unfortunately I wouldn’t know, my dog took them from the postman and store them to shreds before I had a chance to try them. Obviously not devolas issue hence the great review 🥴
13 February 2026
Reply from Devola
Hi Oliver,
Thanks for the review — though sorry to hear your dog got to the filters before you did 🐾 Sounds like they were very enthusiastically “tested”!
We really appreciate you still leaving such positive feedback :-)
If you ever need anything in the future, please don't hesitate to reach out.
Best wishes,
Elise
Good heater initially, but limited support just outside warranty
I purchased a Devola 1.2kW Infrared Indoor & Outdoor Wi-Fi Heater in October 2024.
The heater worked well for around a year and I was pleased with the performance and smart controls. However, after roughly 14 months of normal use in a dry workshop, the front fascia panel became visibly distorted.
Customer service responses were polite and professional throughout. However, as the issue arose outside the one-year warranty period, the unit was not inspected and no repair or replacement was offered. A 10% goodwill discount towards purchasing another unit was the maximum support provided.
Buyers should be aware that the two-year warranty requires separate registration after purchase — this is not automatic.
Disappointing from a durability standpoint, especially given the “indoor & outdoor” positioning.
20 February 2026
Unprompted review
Reply from Devola
Hi Carl,
Thank you for taking the time to share your experience, and I’m glad to hear the heater performed well for you during the first 14 months — especially the smart controls. I also appreciate your kind words about our customer service team.
I do want to clarify why we weren’t able to offer a repair or replacement in this case. When reviewing the photos you provided, it was clear that the heater did not have the minimum clearance around it as specified in the product manual. This clearance is essential for safe heat dissipation, particularly with infrared heaters, and insufficient space can cause the front fascia to distort over time.
Because the installation didn’t meet the required safety guidance, we were unable to offer support beyond the goodwill discount — even though the fault appeared just slightly outside the warranty period. This isn’t a reflection on you personally; we simply have to follow the safety standards when assessing faults.
Regarding the two‑year warranty, you’re absolutely right: extended coverage does require registration after purchase. This is mentioned in the manual and on the website, but I appreciate that it’s easy to miss — and your feedback is helpful for highlighting where we may be able to make this clearer.
I’m genuinely sorry this has been a disappointing outcome for you, especially given your positive experience with the heater initially.
Best wishes,
Elise
I bought one Devola 1.2 ltr…
I bought one Devola 1.2 ltr dehumidifier for myself a few months ago and was very impressed with it so I bought my son one. I think that speaks for itself 😀
12 February 2026
Reply from Devola
Hi Violet,
Thanks so much for sharing this — it really does speak for itself when you come back for a second one 😊 It's wonderful to hear you’ve been impressed with your own dehumidifier and that your son now has one too.
Best wishes,
Elise
Heater is very slimline pushes out lots…
Heater is very slimline pushes out lots of heat and app easy to use
6 February 2026
Reply from Devola
Hi Jayne,
Thanks for the review — really glad to hear the heater’s slim design works well for you, that it puts out plenty of heat, and the app’s been easy to use 📱
Best wishes,
Elise
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