Devon Duvets Reviews 

I now have a mattress topper and pillow, both of which I love and the pillow has already, after only 3 nights, relieved my morning neck pain and headache. The customer service has been first class, especially in the case of the pillow which failed to arrive and was duly replaced. I cannot thank them enough for all the help I received.

I purchased a double wool mattress topper from Devon Duvets and encountered some challenges that I feel potential customers should be aware of. Upon receiving the product, I noticed a strong odor that resembled chemicals, despite Devon Duvets' assurance that their products are crafted using 100% natural materials without chemicals or bleach.

I followed their recommendation to air out the topper extensively, both indoors and outdoors as weather permitted, but unfortunately, the odor persisted. This was concerning as I specifically chose a natural wool product due to allergies to chemicals and scents.

When I contacted Devon Duvets to discuss exchanging the topper for one that did not have this strong odor, they responded promptly but declined my request. They reiterated their assurance that the product is chemical-free and attributed the smell to natural wool characteristics that may affect sensitive individuals differently. This opposed to my previous natural wool bedding experiences which I have not had any odour issues.

While I appreciate their commitment to using natural materials and complying with fire safety regulations, the persistent odour and the company's ignorance to accommodate my request for an exchange left me disappointed. As a customer who prioritises health and seeks natural bedding options, I had expected better support and understanding of my concerns.

In conclusion, Devon Duvets offers handmade products with commendable craftsmanship and adherence to safety standards. However, potential customers should be aware of the possibility of a strong natural odor that may not dissipate quickly, despite the company's assurances of chemical-free production. More flexibility in customer service regarding such concerns would greatly enhance the overall customer experience.

So I bought a heart shaped pillow for my mastectomy surgery and whilst in hospital I wondered why I bought it. However, I came home yesterday and found myself unable to get comfortable until I put the cushion under my arm. OMG what a difference! It also provides a gentle compression to the side and under arm whilst my arm is resting in it.

Purchased DOUBLE WOOL DUVET SET - ALL SEASON 14+ TOG and 2 x WOOL PILLOW - ORIGINAL (75 X 50CM). Excellent quality, far superior to Woolroom and John Lewis products. Very comfortable, much better than our old synthetic duvet. Does have a slight "sheepy" smell initially, but not unpleasant and wears off after a few weeks

Bought it at least 10 years ago, still very satisfied with it, so much that I feel the need to thank them when putting it on!
Keeps body temp, allows breathing, still in excellent shape, exceptional quality… they made an astonishing product, well done Devon Duvets!!!

I ordered a mattress topper from this local company unfortunately there was a delay in them getting the correct material for the cover. I can totally understand this as like everything else in this country seems hard to source since we have left the EU.
The topper arrived today and it is fantastic a British made product from the heart of Devon. We need to support our local hard working companies and take delays on the chin. Not their fault regarding this import mess. I personally will be buying more products from this company.

I was extremly dissatisfied with Devon Duvets.
I would not use them again.

Bought a King size duvet. Was a bit apprehensive, usually only buy down duvets. The wool duvet from Devon Duvets is absolutely brilliant. So warm and doesn't flop about like down duvets.

We recently purchased a king size mattress topper on line. When received it was everything we hoped for. A top quality product. A significant improvement on cost, design and quality on any equivalent at a premium high street store.

I've bought six duvets from this company since my first in 2015. I had to replace one damaged by the dry cleaners so I ordered it on Friday at lunchtime and it was on my bed the very next day. The speed of shipping was phenomenal and it was free. Thank you Devon Duvets.

Now the duvets themselves are brilliant. I've seen and used a couple from other manufacturers but they're not as good. These ones regulate body heat properly, the sizing is always spot on, the cotton casing is so soft and of all the wool duvets I've experienced these are the only ones that look flat and smooth on the bed.

Needed bespoke size mattress topper. Very helpful staff on the phone. Delivered on time Super comfy!!!!

Love these products. Started with a lightweight duvet for our motorhome. Loved it so bought another to replace what I thought was a perfectly good duvet at home but these are in a different league. Then bought a mattress topper and I no longer get hip pain in bed. Today I purchased a 3 fold pillow. Can’t wait to try it.

Super king size wool duvet 14 tog.
We wanted a heavy warm duvet to save having to pile up with blankets during the winter. Not quite sure what I was expecting but the duvet is not a comfort item. Firstly it does not fit into a standard uk cover…..too big! We seem to spend the night tugging up the duvet as it’s so heavy it falls off the end of the bed, annoying is not the word! It is stiff and does not mould to your body, you can’t snuggle into it and it leaves big gaping gaps around your neck where you want it to sit snuggly. It’s like sleeping with heavy cardboard over you!
Regretting this buy enormously!

We bought a king size wool duvet from Devon Duvets last week, quick delivery and so far the duvet has been lovely. It's got a bit of weight to it and moulds to your body. Temperature regulation (the reason we bought it) seems to be great but hard to say after only a few nights.

Ordered a King size mattress topper and delighted with it, when finally received! Waited 2 weeks ( chased after 1 week and told it would take another 5-7 wkg days). Totally understand that during the winter items like this that are handmade take time. However, I had to chase the company twice. A wonderful product which we are very pleased with. Good value for money. Just keep the customer informed of any delays rather than get annoyed at lack of correspondence.

I bought a light weight duvet and it is the perfect weight to keep me warm but not induce the dreaded hot flushes (I’m of that age!).
I’d highly recommend Devon Duvets. It did take a bit longer than expected to receive my first order, however it was before Christmas. The duvets are all handmade and definitely worth the wait. However, my second order arrived within a few days. Very happy with the service and it’s great to support a local, family-run business.

First of all I love the products, but I ordered a new mattress topper over two weeks ago and I’ve been told it will be another week as they had run out of materials. These things happen, but I have had to chase twice now. The same kind of product was on special offer at Piglet in Bed, but I wanted to buy (for more) from Devon Duvets as I’ve never been disappointed with their products.

I recently had a similar experience due to supply chain issues on some lighting I had ordered, but that time the company (Holloways of Ludlow) contacted me to tell me about the delay, and offered me the opportunity to have a refund if I couldn’t cope with the wait. I would suggest that Devon Duvets implement the same kind of system.

I've bought another Devon Duvet after an unfortunate mishap. Henrietta and the team were excellent and I've received the new duvet less than 48 hours later. I have a Winter and a Summer Devon Duvet and wouldn't buy anything else - they are warm in winter without being sweaty, cool in summer and stay wonderfully fresh. I wholeheartedly recommend these British wool duvets.

We placed an order on the 24th November. The website stated 1-3 days delivery and slightly longer during winter busy period. After a week I emailed and got a snotty apology saying it would be 2 more WEEKS. We waited and still nothing after 2 weeks, so I complained and cancelled the order. I was contacted by the owner and given every excuse under the sun. It's a shame, but we will never order from them again.

4 fold pillow is very hard. It is like sleep on a brick.
Really don’t waste your money.
Also you’ll have problem with return as me.