Devon Duvets Reviews 

123
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I wanted a vegan duvet which is made without polyester and found the Botanic Box-Stitched Duvet - Lightweight 4-6 TOG option on sale for £127 for a super king size! It arrived within 48 hours of buyin... See more

Company replied

Rated 5 out of 5 stars

Bought the lighter weight duvet a while ago and initially thought it too light. Wrong! Its perfect - adjusts to the room temperature and even now during a heatwave its keeping me at a comfortable... See more

Rated 5 out of 5 stars

Purchased DOUBLE WOOL DUVET SET - ALL SEASON 14+ TOG and 2 x WOOL PILLOW - ORIGINAL (75 X 50CM). Excellent quality, far superior to Woolroom and John Lewis products. Very comfortable, much better than... See more

Company details

  1. Bedding Shop
  2. also in
  3. Bedroom furniture shop
  4. Home Furniture Shop
  5. Homewares Shop

Written by the company

Devon Duvets is a family-run British business creating natural bedding, individually handcrafted in our Devon workshop. With over 18 years of experience, we bring together carefully chosen materials, skilled craftsmanship and a personal approach to helping you find the right comfort for your bed. Our collection includes duvets, mattress toppers, pillows and pet beds, with options made using British wool, alpaca wool and plant-based fibres. Whether you prefer a lighter duvet, extra warmth or more comfort beneath you, our bedding is designed around individual needs. We use traceable British wool sourced from British farmers, without bleaching or chemically treating it. Wool’s natural breathability and temperature-regulating properties make it a wonderful material for bedding, helping you feel comfortable through the changing seasons. Every product is individually handcrafted by our skilled seamstresses, with care given to its filling, casing and finishing. Our range also includes adjustable pillows, Folding Pillows and Split Duvets for couples who prefer different levels of warmth. For beds that need something a little different, we offer a bespoke service. We believe choosing bedding should feel personal. Our team works alongside the people who make our products and is happy to help with questions about materials, duvet weights, sizes and care. From our workshop to your home, our aim is simple: thoughtfully made natural bedding that brings lasting comfort to the place you return to every night.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(123)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So good I bought a second one.

I bought a kingsize Spring/Autum duvet after experiencing a wool duvet in a hotel. I've used it for a few months and love it. Decided to get the summer one as it can be used along with the first one a to make a winter duvet. They are really comfortable and the perfect weight, I found they have improved my sleep, they don't clump like down can. Customer service was excellent, I ordered the second one online and there was a slight problem with paypall not passing on my address details. Devon Duvets contacted me quickly to rectify this and the duvet was delivered the next day.

23 July 2022
Unprompted review
Rated 5 out of 5 stars

Your search for the ideal mattress…

Your search for the ideal mattress topper has just ended! I have a severe lung condition meaning 24/7 oxygen therapy and I struggled to find a topper not plastic, latex or memory foam. Devon Duvets to the rescue...I found my cloud thanks to excellent craftsmanship,design and sheep!! Who would've thought it? Unquestionably THE best sink into dreamland ever. No smells, no sweats and they also give you a wee bag of lavender too. Fabulous service and friendly...Thanks guys, you've literally given me back my sleep xx

7 February 2022
Unprompted review
Rated 5 out of 5 stars

King size mattress topper.

I ordered this mattress topper because we have a very good quality but rather too firm mattress and we wanted something to make it a bit more comfortable. My husband is always warm and so we didn't want to get foam, and I am always cold so wanted something that would be warm. The mattress topper is beautifully made, and is soft and comfortable. It is both cool and warm. We cannot fault it, we are both loving it. I love that it is sustainable and that no animals have died to make it. I would highly recommend this product.

31 January 2022
Unprompted review
Rated 1 out of 5 stars

Wool topper - not comfortable

We bought the king size wool topper to go on our new mattress two months ago. The first couple of nights it was comfy but after that we noticed dips where we were lying. We immediately turned our new mattress and the topper. These dips remained and then became solid and dense and despite turning both mattress and topper weekly, my legs have been aching and I've not been sleeping well. I thought the problem was with the new mattress but now I've removed the wool topper the new mattress is supremely comfortable. The fault lies with the topper. The dips are impossible to remedy - there's a huge 'mountain' in the middle of the topper which means I'm actually sleeping on a slope. And it's dense with no give. I'm very disappointed given all the positive reviews. It was an expensive mistake now sadly destined for the bin/recycling.

22 January 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous products, best night's sleep ever.

I bought the emperor duvet, 2 pillows and all the necessary bed linen. I cannot tell you how much I love it. It's soft, luxurious, temperature regulating, smells good (not of sheep) and the quality of the bed linen is sublime. I had ordered the wrong sized fitted sheet and asked to return it. A courier turned up the next day to collect it and at no extra expense, I was sent the correct sheet. Prompt responses, polite and easy service. I highly recommend this company.

29 December 2021
Unprompted review
Rated 3 out of 5 stars

Beautiful duvet though do not find to be breathable or temperature regulating

Beautifully made duvet and love how they are natural. Though it's neither breathable or temperature regulating. Rather more like a traditional duvet that smothers and keep most/ all of the heat in. I own lots of merino wool and find these type of garmemts to geniunly be breathable. Unfortunately I feel the USP that these duvets are breathable and/ or temperature regulating to not be the case.

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Personal touches worth their weight in gold

Found the company online. Had a bit of a wait for my super king duvet, but Henrietta was so helpful and arranged for my duvet to be delivered the next day due to another courier not being able to fulfil their delivery.
The duvet is everything we wanted, well made and the little touch of a lavender bag in with the duvet, somehow made it even more special. Thank you Devon Duvets

3 November 2021
Unprompted review
Rated 5 out of 5 stars

My third purchase of a Devon Duvet Topper

I bought a topper for my own bed 18 months ago. I am so pleased with it - cosy in winter and cool in summer - that I have subsequently bought toppers for my spare beds. I now have a King size, Double and two twin sized toppers. Delivery has always been speedy but my most recent purchase was made on line on Wednesday morning and arrived by lunchtime the following day.

11 July 2021
Unprompted review
Rated 1 out of 5 stars

Devon Duvets Wool topper

I purchased 1 of the wool toppers to compensate for a newly purchased, but badly made highgrove mattress, as it arrived too firm, perhaps the makers had a bad day? Either way I wish I had not spent £150 on this topper waste of money.

11 July 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased

Arrived promptly. The duvet is great - warm but not stifling like I found synthetic duvets. Also to my knowledge the don't actually have to kill the sheep to make a wool duvet - unlike goose or duck duvets.
Also it's made in Britain which is a plus for me.
Also took advantage of their half price offer on bed linen which was made of top quality cotton. And no, I don't work for them - honest!

21 June 2021
Unprompted review
Rated 1 out of 5 stars

Poor customer service and communication

I recently ordered a range off bedding items including a king size duvet. While the product quality is excellent, the customer service and communication was abysmal.
I ordered from Devon Duvets because of positive environmental factors and also the promise of next-day delivery.
After placing the order and waiting for three days for my next day delivery nothing had arrived so I had to chase the company to find out what was happening. 24 hours later I received a reply to my email basically informing me they were very busy and the order would not be completed until the following week. It eventually turned up 11 days after placing the order, but minus two items that were marked as to follow. Given my initial issues I would have thought that there would have been a separate communication to let me know, not just a scribbled comment on the dispatch note.
I waited a further week expecting the missing items to be delivered, but again nothing until I once more chased the company and lo and behold a couple of hours later I received an automated email to tell me that the items would be delivered the following day. In the end they were delivered two days later.
Sadly I never received a response to my email to the company management expressing my concerns regarding their customer service and communication.
I would have thought that a company like this one would be dependent on positive customer feedback; clearly not.
I would have accepted the difficulties and the late delivery had someone only communicated with me.

13 June 2021
Unprompted review
Rated 2 out of 5 stars

Lots of plastic packaging

The pillows and pillow protectors I ordered were lovely but they came in lots of plastic packaging. I was trying to be more environmentally friendly by buying natural fibres from a local company but it would be lovely if they could make all the plastic bags around them optional.

6 May 2021
Unprompted review
Rated 5 out of 5 stars

Sheep-y bliss

Really impressed both with the products - Superking and Double mattress toppers - and the service provided by Devon Duvets, who I found by chance online. The toppers are really gorgeous: plump and well made. Next day delivery too. My daughter is thrilled with hers and threatened not to get out of bed as a result! Good all round service and highly recommended.

28 March 2021
Unprompted review
Rated 5 out of 5 stars

Mattress transformation

This 100% wool mattress topper was recommended to us by our next door neighbours. Our king size mattress, only a year old, was proving too hard and our joints were suffering. We did not want to buy a memory foam topper as we find memory foam too hot for a good night's sleep.
We ordered our topper on Friday after lunch and took delivery the next morning at 11.20. That's what I call service! As for the topper, I would thoroughly recommend it because we have slept really well since its arrival. There is a very slight smell from the wool, but it is neither strong nor offensive. Hats off to Devon Duvets for top class product and service!

17 March 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous products

Fabulous products! I bought a king size duvet and a folding pillow from them and the pillow is lovely and soft, yet stays firm enough to remain supportive right through the night. The duvet is heaven! It is fluffy enough to feel really cosy and warm enough to keep you warm even through the recent sub-zero temperatures outside and I sleep with the window open! It is so soft an cosy and the best I have ever had! I sleep longer undisturbed by getting too hot or too cold and don't even need an extra blanket over my feet for the first time in years. Beautifully packed with little lavender bags included, so fab! Better than other companies I have tried with similar products. Highly recommend.

19 February 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful ethics, and service second to none

Absolutely brilliant Company. Such attention to detail. I have bought their mattress topper which is like sinking into a dream, and their range of Pima cotton bed linen, which is also ethically produced and superb quality, with the super king duvet covers having hand slots so you can grab the duvet and just pull it through. They even took the trouble to include a card with the name of the person who made the wool topper (thank you Ann!) and add a little bag of lavender inside the package (this has gone into my underwear drawer). I was kept informed at every stage, (order receipt, despatch and delivery date/time). Their website is easy to navigate, (it is worth taking the time to read their story), I have (yesterday) ordered 1 of their folding pillows, as I find the concept intriguing, (I watched the informative video). And if it works for us I will order another, and review on here.

7 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. I wasn't sure if they were still working (Covid) after I'd placed my order. I had a phone call and an email to assure me that they were and that my goods were on the way, they arrived the next day. I ordered the 400gsm single silk Duvet, cotton quilt cover and pillow case. I am totally over the moon with the quality and the good nights sleep I've been having. The quilt is comfortable, I don't like hot and I don't like cold, this quilt is just right. I would recommend Devon Duvets to everyone. As for the cotton quilt cover and pillowcase....pure luxury. I will be buying more in the not too distant future.

6 February 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look