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DezrezLegal Reviews 

423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and exceptionally helpful during house sales and purchases. Consumers appreciate the consistent updates, fast responses, and online tools that keep everyone well-informed at every single stage. Conversely, a small portion of people felt frustrated by slow response times and unexpected delays during their transactions. Some reviewers were not happy with the poor communication and unhelpful support encountered when dealing with post-completion issues. A few customers also noted that unresolved problems and chain complications made the overall process much more stressful.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout their... See more

Service

Consumers find service to be positive and appreciate the helpful support received during property purchases... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being courteous,... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers praised the fast communication, noting... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is smooth and well-updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone I spoke to at Dezrez was courteous and helpful. My solicitor, Sara, worked very hard throughout a protracted moving process. I was kept fully informed at all times, and she was caring and su... See more

Company replied

Rated 5 out of 5 stars

I couldn’t rate Dezrez Legal highly enough. What turned into a difficult and stressful transaction due to complications further down the chain was handled brilliantly by Samantha Matthews. She did eve... See more

Company replied

Rated 5 out of 5 stars

Not having sold a property for some forty years, using a Conveyancer was completely new to me. Dezrezlegal soon removed any possible doubts I had. Their fast moving team were impressive with their con... See more

Rated 5 out of 5 stars

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas.... See more

Company replied


Company details

  1. #40 of 43 best companies in Property lawyer

Written by the company

DezrezLegal provides a seamless and efficient conveyancing experience, putting people at the centre of every transaction. Whether you're buying, selling, remortgaging or transferring equity, our expert team is dedicated to making the process as smooth and stress-free as possible, offering more certainty and less hassle. We understand that moving house can be one the most stressful times in your life and conveyancing can be complex, which is why we leverage cutting-edge technology and streamlined processes to minimise delays and get you to completion faster. Our tight integration with the Dezrez state agent CRM offers a unique advantage, allowing for a smoother exchange of information and reducing the need for you to repeat details. Whether your estate agent uses Dezrez CRM or not, our focus on technology and customer service means you have a better experience. We pride ourselves on clear communication, proactive updates and personalised service, ensuring you're kept informed every step of the way. Our commitment to exceptional customer service has been recognised with awards, including being named Customer Service Champions at the British Conveyancing Awards in both 2022 and 2024, and being shortlisted again for 2025. Choose DezrezLegal for a faster, more efficient and less stressful conveyancing experience – one that prioritises your needs and delivers more certainty, less hassle, with people at the centre.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(423)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My mortgage was completed in August…

My mortgage was completed in August 2021 and have since contacted several time for my land title and 4 years on i am still chasing it to no avail. Despite several telephone calls and emails, all i have got back is "due to COVID document processing is taken longer", "someone from the conveyancing team will get back to you". I have tried over four years and still contacting without get any answers. My last phone was the date below and someone was supposed to call me back by close of that day

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Dezrez Legal provided a great service during our property purchase. They responded quickly to any queries we had and they kept us informed with how things were progressing during the whole process. Would definitely use them again!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company - Highly recommend

We have had a fantastic experience with Dezrez Legal regarding both the sale, and onward purchase of our house. The process wasn’t as smooth as we had hoped due to situations out of our control, but Samantha went above and beyond to keep us informed the whole way through. It was great to be able to log in and see exactly where your case is at - and it was just as easy to talk to somebody too when needed. Correspondence was second to none - all emails responded to swiftly, and a call would always be answered - we were never left guessing. I would highly recommend Dezrez Legal, and will opt to use them again in the future.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish.


Excellent service from start to finish.
The communication was great, clear and reassuring and having access to the client portal made the whole process so much easier as I always knew what was happening.
My conveyancer was friendly, approachable, and highly professional.
I felt confident and well supported throughout.
I would definitely recommend. Thank you!!

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company

The experience was extremely positive and friendly.
Highly recommended for first time buyers and newbies into the fantastic world of buying a property in UK.
Olivia she was an absolute star through the whole process!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ amazing experience

⭐️⭐️⭐️⭐️⭐️

We used Dezrez Legal for our house purchase and were lucky enough to have Omotola Olatunji as our conveyancer. She was absolutely brilliant from start to finish – professional, efficient, and always happy to explain things clearly.

Omotola kept us updated every step of the way, answered our questions quickly, and made what could have been a stressful process feel smooth and manageable. Her attention to detail and reassuring approach gave us complete confidence throughout. Dezrez also hads an online portal with a spider diagram to keep track of what stage you are at with the process and updates every week with a weekly digest with everything they have done so there is no need to keep ringing them to ask for an update as you can check yourself which is perfect.

We’re so grateful for her hard work and wouldn’t hesitate to recommend both Omotola and Dezrez Legal to anyone looking for a reliable and supportive conveyancing service.
We move in to our house this week and we are so excited thank you
so much🏡💖

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Never had to use a conveyor before but…

Never had to use a conveyor before but due to selling my parents house dezrezlegal was recommended and they made the whole process so easy with regular updates.
The whole team from start to finish were very friendly and professional but our case manager sara was excellent and would recommend and definitely use them again

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Very Positive Experience

Samantha and Marc were a pleasure to deal with. Very prompt at replying to emails and made the whole process very smooth. Would definitely recommend Dezrezlegal.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

What a great team

What can I say? If your buying a house or selling one, don't be put of by the name Dezrez legal. We've used this company 3 times sold 2 houses and bought one. And we've NEVER been disappointed. It's a fantastic company that provides a step by step guide to how your buying and selling is going on. Me and my wife would definitely use them again if we sell our current home. They don't mess around. HIGHLY RECOMMENDED. Big thanks to Rebecca and her team for all their hard work.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Great communication from start to finish

Great communication from start to finish, a handy web portal to keep track of progress. Our conveyancer, Olivia, was quick to respond to any questions, and did so in a very friendly but professional way.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly service

Helpful and friendly service. Phone calls always returned and was not made to feel like an idiot when there was something that I couldn’t do online. Kate was especially kind and professional towards a technophobic old lady. Would 100% recommend.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

I can’t thank Kate Packer enough

I can’t thank Kate Packer enough! She was incredibly patient, kind, and professional throughout the entire process. The vendor’s solicitors were difficult to deal with, but Kate showed me exactly what a great conveyancer should be like. I’m so glad she was part of this stressful period of my life because she made everything so much easier and less overwhelming. Her guidance, support, and expertise were invaluable, and I truly felt in safe hands the entire time. I would highly recommend Kate and DezRezLegal to anyone looking for a conveyancer who genuinely cares and delivers exceptional service.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication

I used Dezrezlegal for my property conveyancing and found their service extremely disappointing. Communication was poor, progress was delayed, and my concerns were ignored despite raising them directly. I would not recommend Dezrezlegal and advise others to consider alternative firms.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service provided

Great communication, friendly staff, Dezrez took the stress out of our house sale. I cannot thank them enough. Would highly recommend their service.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

“Conveyancing Made Local – Right on My Phone!”

DezRez Legal are an efficient conveyancing company recommended to us by a friend with prior experience of their service. We were impressed with their easy-to-use app and online portal, which kept us updated on progress and made communication straightforward, while still offering the option to speak directly by phone. From the outset, the staff were friendly, helpful, and the legal team clearly knowledgeable. I’ve always used local conveyancers for convenience, but with DezRez I could manage everything from my phone – you can’t get more local than that!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very impressed by the professionalism and thoroughness of the person who acted for me. She was calm, industrious, knowledgeable and assured. I was given clear advice and kept informed of developments. So thankful she acted for me.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

5 ***** Treatment

From start to finish it was 5 *****
We used cerys she was excellent
Very professional and kept us up to date with everything on a daily digest
Any questions we had cerys got back to us straight away and above & beyond we bought and completed our house within 5 weeks cerys was a absolute dream for us and we would like to say a massive THANK YOU as she did go above and beyond every question that was asked she got back to us straight away and we never had to wait days or weeks for anything .

7 August 2025
Unprompted review
Rated 5 out of 5 stars

As first time buyer

As first time buyer, the team was so patient with me in explaining where l did not understand, l could easily see every progress on their daily digest platform .The process was quicker than l expected. Wonderful team indeed.

6 August 2025
Unprompted review

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