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DezrezLegal Reviews 

423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and exceptionally helpful during house sales and purchases. Consumers appreciate the consistent updates, fast responses, and online tools that keep everyone well-informed at every single stage. Conversely, a small portion of people felt frustrated by slow response times and unexpected delays during their transactions. Some reviewers were not happy with the poor communication and unhelpful support encountered when dealing with post-completion issues. A few customers also noted that unresolved problems and chain complications made the overall process much more stressful.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout their... See more

Service

Consumers find service to be positive and appreciate the helpful support received during property purchases... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being courteous,... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers praised the fast communication, noting... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is smooth and well-updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone I spoke to at Dezrez was courteous and helpful. My solicitor, Sara, worked very hard throughout a protracted moving process. I was kept fully informed at all times, and she was caring and su... See more

Company replied

Rated 5 out of 5 stars

I couldn’t rate Dezrez Legal highly enough. What turned into a difficult and stressful transaction due to complications further down the chain was handled brilliantly by Samantha Matthews. She did eve... See more

Company replied

Rated 5 out of 5 stars

Not having sold a property for some forty years, using a Conveyancer was completely new to me. Dezrezlegal soon removed any possible doubts I had. Their fast moving team were impressive with their con... See more

Rated 5 out of 5 stars

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas.... See more

Company replied


Company details

  1. #40 of 43 best companies in Property lawyer

Written by the company

DezrezLegal provides a seamless and efficient conveyancing experience, putting people at the centre of every transaction. Whether you're buying, selling, remortgaging or transferring equity, our expert team is dedicated to making the process as smooth and stress-free as possible, offering more certainty and less hassle. We understand that moving house can be one the most stressful times in your life and conveyancing can be complex, which is why we leverage cutting-edge technology and streamlined processes to minimise delays and get you to completion faster. Our tight integration with the Dezrez state agent CRM offers a unique advantage, allowing for a smoother exchange of information and reducing the need for you to repeat details. Whether your estate agent uses Dezrez CRM or not, our focus on technology and customer service means you have a better experience. We pride ourselves on clear communication, proactive updates and personalised service, ensuring you're kept informed every step of the way. Our commitment to exceptional customer service has been recognised with awards, including being named Customer Service Champions at the British Conveyancing Awards in both 2022 and 2024, and being shortlisted again for 2025. Choose DezrezLegal for a faster, more efficient and less stressful conveyancing experience – one that prioritises your needs and delivers more certainty, less hassle, with people at the centre.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(423)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exchanged and ready to go

Really pleased with the service I was given, I found the portal really useful to have a quick update on progress but also was able to ring and speak to our designated conveyancer Adnan. Initially everything seemed a little quiet but once the process got moving, I spoke with Adnan most days

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast and excellent service

Fast and excellent service, good and professional team, that made our journey quick and stress free. Their tracker app is amazing tool to follow the progress. We are glad we chose Dezrezlegal as our solicitor in buying a property process.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Dezrez Legal

Dezrez Legal – Property Conveyancer is the best choice when buying a property or for any legal needs you may have.

They have been incredibly helpful, supportive, and positive throughout the process of buying my own House.

I am delighted to have had the opportunity to work with them.

I highly recommend them, and if I buy 100 houses in the UK, they will always be a part of that journey.

Five stars is not enough to express my gratitude. I cannot thank the entire team enough, especially Callum Johnstone.
Thank you !

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Rend and the team have been professional and extremely helpful. Rend has made the sale of our property quick and as easy as possible. The service has been excellent and I would highly recommend. Her communication has been excellent and she has always responded to any questions on the same day and if unavailable a member of the team has responded. Highly recommend. :) :)

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience all round.

I can honestly say Dezrezlegal have made what is widely regarded as one of the most stressful times, very easy.

The communication and responses has been impeccable and never have we felt that we were out the loop or never knew at what stage we were at or what was required in regards to information/forms/signatures.

Even when our case handler was on holiday, the cover and handover was seamless and had an equally capable case handler as cover.

The online portal is regularly updated and provides a visualisation of exactly what part of the process you are at.

Particular shout outs to Olivia and Clara for the amazing job they done.

I can not recommend Dezrezlegal enough.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

We had an absolutely wonderful experience purchasing our home thanks to Dezrezlegal, and in particular, Sara Lewis, who was incredible throughout the entire process.

From day one, Sara was on top of everything. Her communication was clear, timely, and reassuring—always keeping us informed and making sure every step was moving forward without delay. She was proactive, professional, and genuinely cared about making the process as smooth and stress-free as possible. Our property was probate so it would have taken longer than normal but thanks to Sara’s forward thinking everything was in place to exchange/complete as soon as the probate was granted.

Buying a house can be overwhelming, but Sara made it feel easy. Nothing was ever too much trouble, and we always felt like we were in safe hands. We’re so grateful for her support, attention to detail, and dedication.

Thank you, Sara, and the whole Dezrezlegal team, for helping us into our new home with such confidence and ease. We couldn’t have asked for better service!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support in a house purchase

The support, help assistance, information they gave me on my house purchase was absolutely brilliant. I had some personal issues that delayed things but thankfully because of them it all worked out and is giving me a better life. All the colleagues I have dealt with have been so good contacting me, explaining everything and been so kind and friendly. All colleagues at all levels of work are great :)

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication start to finish

Dezrezlegal were recommended to us by our estate agents.

We used their conveyancing services for both the sale of our property and the purchase of our forever home.

Communication was second to non, start to finish. Made our experience very smooth, with regular and clear communication through email and by phone, with the added benefit of an online portal to track the progress.

Highly recommend.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Never again Dezrez legal

We have formally sent a review to Dezrez Legal but they haven’t even replied or apologised for the treatment.
We were in a no chain on either side for a house purchase and it should have been a straight forward and quick process. Dezrez legal were painful to deal with that they often ignored our emails and were never proactive but would only act when pushed. We were assured we were ready to complete but turns out it was a complete lie and they hadn’t even done the early basic checks. This didn’t stop there, we also were sent multiple incorrect documents. One was ineligible which we raised and were responded with “don’t worry I’ve used this form before”, we refused as it was a ‘legal binding’ document so how could we sign this. Once raised multiple times through email and eventually answered the phone they agreed and found one that we could read. The biggest issue was that they sent a form through to us with someone else’s information. When raised we were informed that they hadn’t checked the document but instead just forwarded. We are extremely concerned with their data protection and raised this with them but no response was recieved. We are not surprised at this as Dezrez has always been difficult to get hold of and often felt like we were being ignored despite being one of the more expensive solicitors on the market. Also ignore their website the prices are A LOT more and outdated.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Left Me Homeless, Out of Pocket, and Completely Ignored

Avoid this firm at all costs. Dezrezlegal have caused me immense stress, financial loss, and left me homeless for an entire weekend due to their complete mishandling of my completion date. There was no urgency, no accountability, and absolutely no care shown for the consequences I had to face.

I raised a formal complaint in early February, followed up again in March, and I have been completely ignored ever since. Not a single response. Gareth Richards, who I addressed directly, has refused to even acknowledge my complaint. The silence is deafening and disgraceful.

This company has taken no responsibility for the chaos and costs they caused. I have been treated with total disregard, not taken seriously, and frankly, abandoned. I’m now out of pocket, still chasing answers, and absolutely appalled by their so-called “service.”

I will not let this go. I will escalate this as far as I need to until someone takes me seriously and is held accountable. This is not just bad service – it's negligence, and nobody should be put through what I’ve experienced.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

I have used them for selling my house…

I have used them for selling my house and buying my new one, I’ve lost count of how many times I have complained or had no response to a email, would never use them again, if I wasn’t half way through a sale I wouldn’t be using them, communication is so bad

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Racheal and her team made the entire…

Racheal and her team made the entire process quite seamless,smooth and timely especially with our completion around a very significant period of the financial year.Racheal offered reliable information and reassurance during the entire process,won't hesitate recommending her and her team
Thanks Racheal

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Personable, professional and PROMPT!

After using Dezrez Legal through the recommendation of the estate agents we were pleasantly surprised at just how responsive and communicative they were. As first time buyers myself and my partner were novices who had always heard complaints at how long and frustrating it can be to deal with solicitors, our experience was the furthest thing from that. Charlotte was very approachable, personable and prompt and delivered our project start to finish in 10 weeks which we were blown away by. The app Dez Rez use makes the (short) wait less painful as it was updated live almost every other day so you can see the exact progress the team were making. Would recommend in a heart beat!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Dezrezlegal - an amazing experience

I was referred to dezrezlegal by my estate agent and this was my first encounter with them. Dezrezlegal changed my point of view around conveyancing which is thought to be time taking and full of delays but my experience with dezrezlegal was completely opposite. The whole process was fast, seamless, transparent, smooth and from the comfort of my home. I would especially like to extend my heartfelt thanks to my solicitor Rebecca Tyrrell for the outstanding service she provided throughout my case. From start to finish, Rebecca demonstrated remarkable professionalism, efficiency, and dedication. She was consistently swift in her responses and ensured I was always kept informed about the progress being made.

The online portal was a brilliant tool that offered clear visibility into all the work she was doing, and it truly reflected how proactive and organised she is. At no point did I feel that anything was delayed—Rebecca handled every step of the transaction seamlessly. Her knowledge and expertise were evident throughout, and I always felt in very capable hands.

Rebecca is not only a consummate professional but also someone who genuinely cares about delivering the best outcomes for her clients. I couldn’t have asked for a better conveyancing firm and solicitor and would highly recommend her and dezrezlegal to anyone seeking expert legal support.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Dezrez legal and our forever home

Dezrez legal helped us to purchase our house, the legal team were fantastic! Quick to answer any questions, you actually get to physically speak to people as well as a portal with a timeline of events. Highly recommend Adnan Alihodzic and his team xx
Thank you

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Just brilliant

Just brilliant. Victoria and her team keep you updated and nothing is too much trouble.
I would recommend them to anyone wishing to sell or buy.

22 April 2025
Unprompted review
Rated 2 out of 5 stars

Poor process

Communication was poor. Phone calls unanswered until day of exchange. Despite being assured we were ready to exchange, at the point of exchange it was discovered that forms needed to be redone. These should have been completed weeks before. There was then a last minute panic to to receive, print, sign and post in order to make critical dates including completion. What should have been measured and considered was stressful.

3 April 2025
Unprompted review
DezrezLegal logo

Reply from DezrezLegal

We are truly sorry to note the content of your review. The comments, which you have made are certainly not representative of the usual and expected, exemplary levels of service, which we provide. Please kindly respond to our request for further information in order that we may investigate matters for you. Dezrezlegal.

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