As a family with 5 and 7 year old we have taken this journey a number times. The journey is always relaxing with extremely streamlined boarding. My major gripe is that there is no adequate food you ca... See more
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Review summary
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Unfortunately Dunkirk border control is a joke - diversions signs fallen on the ground to get there, 5 border stops (the first one hadn't got a clue about needing a share code for an EU passport to UK... See more
Fabulous buffet in Explorers Kitchen. Huge choice and all delicious. A huge improvement could be made if guests were informed which deck their buffet booking was made for - lots of guests (including... See more
Company replied
Service on board was excellent, we liked the buffet style diner, well organized Our return ship had a room with a faulty airco, was quickly handled by the guest service What we did not like was the... See more
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Company details
About DFDS
Written by the company
Your Gateway to Europe
Explore Europe with DFDS, the world’s leading ferry operator. Whether you’re planning a road trip across France, a mini cruise to Amsterdam, or a city break in Bruges, DFDS offers a range of travel options to suit your needs.
- Ferry crossings from the UK to France and Holland starting from just £35pp.
- Special autumn mini cruise discounts of up to 50% off – perfect for your next getaway!
- Duty-free shopping with up to 50% savings on premium products.
- Tailor-made European city break packages with handpicked hotels.
- Experience the freedom of the open road with DFDS's exclusive caravan and motorhome offers. Enjoy up to 20% off on selected routes and explore Europe at your own pace.
Exceptional Customer Service
At DFDS, we are committed to providing you with the best travel experience. Our customer service team is readily available to assist you with any queries or concerns. Whether you're checking your booking, preparing for your trip, or traveling with pets, our resources are designed to ensure your journey is seamless.
- Explore our comprehensive FAQs for quick answers.
- Stay informed with Live Travel Updates and navigate with ease.
- Receive dedicated assistance for passengers with reduced mobility, ensuring a comfortable voyage for everyone.
Your satisfaction is our priority. Reach out to our team for any assistance you need.
Contact info
DFDS House, Marmorvej 18,, DK-2100, Copenhagen, Denmark
- dfds.com
4.2
Great
21k reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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the Dover terminal
the Dover terminal, queuing process is awful. plenty of checking points but zero organised. staff dos not care , just avoid them.
22 May 2026
Unprompted review
It was a trouble free comfortable…
It was a trouble free comfortable voyage in the executive club, which is well worth the surcharge. Time passed very quickly, rested and refreshed for the four hour journey ahead.
19 May 2026
Pet Owners Deserve Better Facilities
We travelled to France by ferry with our dog and paid extra for a pet-friendly cabin. The cabin itself was clean, comfortable, and had proper beds, so no complaints there.
However, the designated dog relief area was extremely small and located in what felt like an unsafe spot. Considering the high extra fees for pet-friendly cabins (£85+ on top of a passenger ticket that costs around €35), I expected much better facilities for pets. It honestly felt like the bare minimum was provided simply because pet owners have no other option.
If you choose not to book a cabin, your dog must either stay in the vehicle—which is unrealistic for a 3-hour crossing since cars are inaccessible and not running, meaning no air conditioning—or be left in the kennel area. Personally, I don’t think leaving a dog in a small cage in an unfamiliar environment is ideal either.
We were happy to pay the extra cost because having our dog with us on holiday is worth it, but I really think the ferry’s pet policies and facilities could be improved. Providing a cabin is appreciated, but limiting dogs to such a tiny toilet area does not feel fair and could be much better thought out.
25 May 2026
Unprompted review
Friendly staff at check in as we…
Friendly staff at check in as we arrived early she put us on the earlier one, and young lady in 7 seas restaurant.
2 June 2026
Overall excellent customer service.
2 June 2026
All good!
Easy booking and booking management via the DFDS app.
Easy check-in on arrival. On-time departures. Clean, comfortable and modern ferries. Well stocked duty free shops onboard. Good restaurant and food.
All good. I travel with DFDS frequently, having tried P&O, and Irish, and been disappointed with them.
2 June 2026
Unfortunately Dunkirk border control is…
Unfortunately Dunkirk border control is a joke - diversions signs fallen on the ground to get there, 5 border stops (the first one hadn't got a clue about needing a share code for an EU passport to UK). From Hoek v Holland it's organised but then it's not in France. The saving grace? Hourly crossings which is a life saver for 1000 mile away journeys. Would travel further to Le Shuttle but then we'd have to navigate French road signs!
2 June 2026
Traveling with you was excellent and…
Traveling with you was excellent and worth the 5 stars!
Unfortunately I cannot say how bad the situation was at the port of Calais was, poor signage for docking bays numbers 1100 upwards at the one roundabout?
1 June 2026
A mixed experience
A friendly and helpful chef at the cafe.
Cleanliness in the toilets was not good.
1 June 2026
DFDS were fantastic
DFDS were fantastic, we unfortunately missed our ferry due to a breakdown and it was quick & easy to reschedule. Check in was painless and the kids got an activity pack too. Would recommend!
31 May 2026
Reply from DFDS
Dear Hannah,
Thank you so much for your fantastic review!
We’re really glad we could help get you back on track after your breakdown, and it’s great to hear that rescheduling was quick and easy for you.
It’s also lovely to know that check-in was smooth and that the kids enjoyed their activity packs — a great start to the journey!
We really appreciate your recommendation and hope to welcome you and your family on board again soon.
Kind regards,
Hayleigh
Reply from DFDS
Dear Marleen,
Thank you for your review!
We’re delighted to hear you had an excellent experience with us.
We truly appreciate your kind feedback and look forward to welcoming you on board again soon!
Kind regards,
Hayleigh
Excellent way to travel. Quick ans easy to board and disembark
Quick ans easy to board and disembark. Plenty of options on board.
30 May 2026
Reply from DFDS
Dear M.H.,
Thank you for your great review!
We’re delighted to hear that you found boarding and disembarkation quick and easy, and that you enjoyed the range of options available on board.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon!
Kind regards,
Hayleigh
Really enjoyed the ferry both…
Really enjoyed the ferry both crossings.
Loses a star for the lack of "snacky" food options on the Amsterdam to Newcastle leg. Your choice is a croissant or a sit-down meal. Unless we completely missed it, it would be nice to just have a sandwich or chips rather than €36pp buffet (which was very good tbf).
31 May 2026
Reply from DFDS
Dear Bobthewidget,
Thank you for your lovely review!
We’re so pleased to hear you really enjoyed both of your crossings with us.
We also appreciate your honest feedback regarding the snack options on the Amsterdam to Newcastle route. We understand that sometimes a lighter, more “grab-and-go” option like sandwiches or chips is just what’s needed, and your comments are really helpful in highlighting this.
It’s great to hear you enjoyed the buffet as well, but we’ll be sure to pass your feedback on to our onboard teams as we’re always looking for ways to improve the choice available to our guests.
Thanks again for sharing your experience, and we hope to welcome you back on board again soon!
Kind regards,
Hayleigh
Premium lounge worth spending the extra
You got a great member of staff in the premium lounge... Older guy very pleasant kind and helpful. The lounge is nice good assortment of snacks and drinks.
31 May 2026
Reply from DFDS
Dear Krzysztof,
Thank you for your wonderful review!
We’re delighted to hear that you found the Premium Lounge worth the extra and enjoyed the selection of snacks and drinks on offer.
It’s especially great to hear your kind words about our team member — we’ll be sure to pass on your feedback. I’m sure it will mean a lot to him to be recognised for providing such friendly and helpful service.
We really appreciate you taking the time to share your experience and hope to welcome you back on board again soon!
Kind regards,
Hayleigh
Great company
Great company, 😸 nothing wrong with DFDS, on the contrary! Problem is with ridiculous queues at boarder checks!! Why is there not a dedicated lane for EU passports holders like in any airports???
31 May 2026
Reply from DFDS
Dear Mr Delyfer,
Thank you for your kind words about DFDS — we really appreciate your support!
We completely understand your frustration regarding the queues at border checks. While these controls are carried out by the relevant border authorities rather than DFDS, we recognise how delays can impact your overall journey experience.
Thank you again for sailing with us, and we hope to welcome you back on board again soon.
Kind Regards,
Hayleigh
Peferred ferry link between Estonia and…
Peferred ferry link between Estonia and Sweden when travelling with a car.
31 May 2026
Reply from DFDS
Dear Illmar,
Thank you for your review!
We’re really pleased to hear we’re your preferred ferry link between Estonia and Sweden, especially when travelling with a car. It’s great to know our service makes your journey easier and more convenient.
We truly appreciate your support and look forward to welcoming you on board again soon!
Kind regards,
Hayleigh
Reply from DFDS
Dear Desmond,
We’re really glad to hear you enjoyed the good weather and had a nice break from driving – it’s always great when a trip gives you a chance to relax a little more.
We hope to welcome you on board again soon for another smooth and enjoyable journey.
Kind Regards,
Hayleigh
We had a good time on the ferry but the…
We had a good time on the ferry but the traffic and organisation of getting to the ferry was awful, we arrived 3 hours early and still missed our ferry, the port was not organised well, no signs of where to go, we followed sat nav and were taken through town, only to be turned back and had to queue an hour to get back on road we were already on, surely signs would have helped, the traffic chaos was awful and clearly not well planned or organised
31 May 2026
Reply from DFDS
Dear Louise,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you had a good time once you were onboard.
However, we’re very sorry to hear about your experience getting to the terminal and the difficulties you faced with traffic and signage. We completely understand how frustrating this must have been, especially arriving in good time and still missing your sailing.
While the port infrastructure, road layout, and traffic management are handled by the local port authorities rather than DFDS, we can pass this comment on.
We appreciate you bringing this to our attention and hope that your next journey with us is much smoother from start to finish.
Kind Regards,
Hayleigh
Smooth check-in and out / Toilets not great
Smooth check-in and out.
Toilets (men) not great - no paper / no soap even at start of journey.
30 May 2026
Reply from DFDS
Dear Freddy,
Thank you for your feedback. We’re pleased to hear that you experienced a smooth check-in and disembarkation process.
We’re sorry, however, to learn that the condition of the men’s toilets did not meet expectations, particularly at the start of the journey. This is not the standard we aim to provide, and your comments have been shared with the onboard team so they can review and improve checks and servicing.
We appreciate you bringing this to our attention and hope to offer you a better experience next time.
Kind Regards,
Hayleigh
I’m disabled and let you know when I…
I’m disabled and let you know when I booked why do I have to fight to get on elevator we should be first. No staff around to monitor not good
30 May 2026
Reply from DFDS
Dear Mr Prosser,
Thank you for taking the time to share your experience – we’re really sorry to hear this.
We understand how important it is for guests with accessibility needs to feel supported and prioritised, and it’s disappointing to hear that this wasn’t your experience, particularly when you had advised us in advance. You should never feel like you have to struggle to access facilities such as the lift, and we sincerely apologise for any lack of staff support at that time.
Your feedback has been shared with the team so we can review how we manage lift access and staffing in these areas, especially during busy periods. We want to make sure that all guests who need assistance are clearly supported and feel confident getting onboard.
Thanks again for bringing this to our attention – it’s feedback like yours that helps us improve.
Kind Regards,
Hayleigh
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