DFS Furniture - Aberdeen Reviews 

4,979
TrustScore 5 out of 5

4.9

Bedford Road, AB24 3LH Aberdeen, GB


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Rated 5 out of 5 stars

Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... See more

Company replied

Rated 5 out of 5 stars

Simona was a very pleasant knowledgeable patient saleswoman, we took up a lot of her time trying to find the exact furniture for us , she could not have been more helpful We came away feeling we hav... See more

Company replied

Rated 5 out of 5 stars

Went to shop and didn't feel pressured that we had to buy , the lady who dealt with us very friendly and easy to talk to and very relaxed , made you feel welcome

Company replied

Rated 5 out of 5 stars

We came in there was no rush. The sales man had plenty of time. He explained a lot of things so we knew what we were buying and if it would suit our family environment with kids and dogs. Would defin... See more

Company replied


Company details

  1. #14 of 396 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #12 of 242 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #6 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(4,979)

97,414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

John at the Aberdeen store was very…

John at the Aberdeen store was very helpful.

9 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very friendly and helpful.

9 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Very helpful member of staff who was…

Very helpful member of staff who was also friendly and efficient. Purchase of a sofa bed was completed with clear information provided.

8 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Help from a staff member

Help from a staff member, who answered our questions and gave advice. Not at all pushy which was great. Sat & tested sofas. Was shown different fabrics and colours.

8 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Prompt and supportive

Prompt, clear, patient and very supportive service!

8 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello Phil,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service from DFS

The salesman showed us the full range of sofas and chairs we were looking for and was very helpful in picking the right ones for us

7 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello Valerie,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Fantasticnl experience in the store

Fantasticnl experience in the store. Staff very knowledgeable and gave us space rather than crowd us as shoppers.

Would happily recommend this store to anyone.

6 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. Everything was explained in detail in a friendly manner. Really took time to show me the product and make sure my order was correct.

6 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service, offered refreshments whilst we went through our requirements and order purchase, kids were also offered refreshments . Simple easy no hassle procedure and efficiently helped us with what we required.

5 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello Michael,

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great choice of sofa's

Great choice of sofa's, chairs, rugs etc. Salesman was very polite & informative. The only downfall is the lead time of 12 weeks for a single chair!

4 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Knowledgeable, friendly and helpful staff.

Knowledgeable, friendly and helpful people and an excellent choice of items and reasonable prices. Very good overall.

3 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

We had a great experience

We had a great experience, we arrived at your Aberdeen show room yesterday and saw a sofa set we really liked, Helen helped us look at all the different options, from the moment we arrived to ordering the sofa it was flawless.

2 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Chris was very helpful and knowledgeable and helped us to pick the correct sofa for us.

2 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great service today whilst browsing the…

Great service today whilst browsing the store. Simon was very attentive and not pushy in the slightest. And helped us with all our questions.

1 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Simon.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff member who i dealt with was good…

Staff member who i dealt with was good . Not pushy or trying to force sell to .Explained well and was and was patient with us very good experience 10/10

31 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

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