Really happy with my experience at DFS Aberdeen . The staff that helped us were really friendly and helpful and made the whole process easy. They gave me plenty of time to look around and helped me fi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... See more
Company replied
Simona was a very pleasant knowledgeable patient saleswoman, we took up a lot of her time trying to find the exact furniture for us , she could not have been more helpful We came away feeling we hav... See more
Company replied
Went to shop and didn't feel pressured that we had to buy , the lady who dealt with us very friendly and easy to talk to and very relaxed , made you feel welcome
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 244 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Aberdeen
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service today whilst browsing the…
Great service today whilst browsing the store. Simon was very attentive and not pushy in the slightest. And helped us with all our questions.
1 August 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Simon.
Kind Regards,
Jordan
DFS Customer Support
Staff member who i dealt with was good…
Staff member who i dealt with was good . Not pushy or trying to force sell to .Explained well and was and was patient with us very good experience 10/10
31 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Really disappointed with dfs
Really disappointed with dfs, we ordered a 7 day express delivery sofa on 11 july 2026 and up to now we still haven't received the sofa, customer service is rude and now telling us next delivery date is 9 August!
Better to go for the ones that will take weeks to deliver
11 July 2026
Reply from DFS Furniture - Aberdeen
Good Morning Ejay,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and the service you have received from DFS. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and can see the furniture is estimated to be due into your local warehouse by Monday 3rd August, once this has arrived we will be able to look into an earlier delivery slot for you. Please be rest assured we will aim to deliver your furniture as soon as possible.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine E
DFS Central Customer Support
visited DFS today and was made to feel…
visited DFS today and was made to feel very welcome from the moment I arrived. The customer service was excellent, and the team helped us find exactly what we were looking for. A great experience from start to finish—I would highly recommend them!
30 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
I had a great experience at DFS
I had a great experience at DFS. Neil was so helpful throughout. He was so attentive and listened to us. We managed to pick the right sofa, right colour and the right material for us. I would highly recommend the team at DFS aberdeen.
22 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very professional and helpful
28 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady that attended to us was so…
The lady that attended to us was so good, with communication skills and friendly
27 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and friendly service.
26 July 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Comfortable calm excellent service
26 July 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Service was spot on
26 July 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Ashleigh from your Aberdeen store…
Ashleigh from your Aberdeen store provided an excellent service, very informative on the products, extremely patient (even after 3 visits with carpet samples, tape measuring everything asked for). Ashleigh provided the best customer service and patience I have experienced in a very long time. Ashleigh is a credit to your store and expert in customer service. Extremely happy customer.
25 July 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ashleigh met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly staff who made the whole…
Very friendly staff who made the whole process go extremely smoothly. Explained everything and went over the summary in detail. Very happy
24 July 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello Christine,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Straightforward ordering
Straightforward ordering, nothing too complicated. My first time ordering online for a sofa so was glad it was simple.
22 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Polite sales person
Our sales assistant John was very helpful, made us a coffee, and we sat on a comfy sofa whilst he filled in the paperwork. All in all a pleasant experience.
21 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.