Been looking for the right sofa for my living room and struggled to get one to fit until I visited here so many to choose from !! The place smelt amazing staff were more than helpful once I had decide... See more
Company replied
Location
Switch locationAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My sales advisor, Callum H was absolutely brilliant. He didn't make anything feel forced (which would have sent me in the other direction!), he had a laugh with me, provided me with refreshments and m... See more
Company replied
The attention and knowledge of the sales young lady attending to us was first class. She was very knowledgeably about all the products we looked at. Looking forward to receiving my furniture . Unfor... See more
Company replied
Once I decided on the couches I wanted at the Aintree store I approached your staff member Matt. He explained everything clearly and as I could not accept delivery before my given date Matt explained... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Homewares Shop
- Living room shop
- Sofa store
- Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, United Kingdom
- 0333 999 9846
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff knowledgable and checked…
Friendly staff knowledgable and checked we where ok and gave advice for our new couch
1 September 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were able to walk around and try out…
We were able to walk around and try out different sofas without feeling we were being followed. We were able to get help to buy our sofa immediately so although we were not being followed sales staff were on hand immediately we needed them. We also liked the price range.
1 September 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service
We came in today and wanted to order a sofa & put it on hold until we had a completion date. We were served by Jessica who was very friendly and helpful. Jessica explained that she was fairly new and there were a couple of things she asked for advice from a colleague which we didn’t mind as it showed that she wanted to get everything right. Between Jessica and her colleague they explained all of our options in terms of putting it on hold/payment.
The whole process was made easy.
We were really pleased with the service
31 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very easy going staff
Very easy going staff Matt was friendly courteous and very helpful .Purchasing was quick and efficient and would purchase from this store again
29 August 2026
Reply from DFS Furniture - Aintree
Hello David,
Thanks for your lovely feedback, we’re glad to hear Matt met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Graham at the Liverpool DFS store has…
Graham at the Liverpool DFS store has been fantastic. He was really helpful in explaining the product in detail and even showed us how to move the sofa should we need to. We were very impressed with his service and highly recommend him.
31 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Matt was excellent today
Matt was excellent today. The service was quick and efficient, with no faff or oversell of anything. Brilliant!
31 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable
Very helpful and knowledgeable
Made the whole process very easy
31 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Really helpful assistance
Really helpful assistance. Left us to look and helped when we needed. Explained options and delivery times we'll.
30 August 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very friendly and helpful staff
24 August 2026
Reply from DFS Furniture - Aintree
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Helpful staff and quality products
Staff were excellent and very helpful with our purchase.servicd as great and very informative for what we were looking for
31 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Easy purchase
We had previously visited the store and had decided what we wanted to buy however Sarah, the sales assistant, was very helpful in explaining the purchase options and made the process very easy.
31 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
It was very good service
It was very good service, and very helpful from Matt gave us all the information we needed.
31 August 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Everything was explained thoroughly…
Everything was explained thoroughly good advice given nice cuppa ta matt
31 August 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Went to DFS Aintree Liverpool
Went to DFS Aintree Liverpool
Sale advisor Leighton he was very friendly he told me everything I needed to know about the furniture I was interested in buying I would definitely recommend him
30 August 2026
Reply from DFS Furniture - Aintree
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Leighton.
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service
Really helpful, knowledgeable and friendly and didn't make me feel pressured at all. Amazing customer service from Graham.
30 August 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Brilliant guy
Cat remember the man who sold us our suite great guy brilliant customer service tall guy with glasses brown hair
22 August 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Fantastic service!
Staff were really helpful advising on the best options to suit our needs.
Showing us the colour options in a range of fabrics.
Graham was knowledgeable, polite and friendly - we can’t wait for our new sofas!
30 August 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.