DFS Furniture - Ashford Reviews 

Yaya was amazing she covered off everything and we had lots of questions too, very knowledgeable and helpful … service was spot on wi the helping make the right decisions for us. Could not be happier!

Would have been a 5* had we not been ignored for the first 15 minutes!
We were about to give up and leave when we were eventually approached by a sales person. He was very apologetic and extremely helpful and assisted us with our requirements

While visiting DFS, we received amazing customer service. A member of staff named Fred, if I remember correctly, was absolutely outstanding. He was polite, professional, and incredibly helpful. He took the time to show us different products and explained everything we wanted to know about the items in the shop. Their products may not be very cheap, but the quality is great for the value.
If you have the chance to meet Fred, I'm sure you'll be just as impressed with his excellent customer service as we were. Thank you for making our visit such a pleasant experience

Young lady who dealt with my order was friendly, knowledgeable, relatable at all times.
Furthermore when I returned to the store with a query she went out of her way to assist.
Thank you

Excellent customer service all round. Priya was very helpful and attentive.

The customer services was exceptional.

Freddie was an absolute gent. Told us everything we needed to know with no hidden costs. If you're considering getting a sofa, go here!

The sales man was fantastic. Very helpful, informative, friendly and not pushy. Goes along way with us.

Emily greeted us as we entered then gave us enough time to find what we was looking for she was friendly and very polite and knowledgeable

The staff member was friendly and helpful. She was also very knowledgeable.

The staff member was helpful and friendly.
She was also very knowledgeable and not pushy.

Understanding staff , polite and helpful,
Great Understanding of there products
Aftercare sevices.

Our sales assistant Priya was very helpful in providing the required information, whilst also give us suitable space to make decisions.

We walked in to have a browse and fell in love with a 4 seater L-Shaped sofa. Priya came right over to ask if we needed any help and answered some questoins very helpfully. We later cam back and she instantly recognised us and came to see if we needed anything. When we decided to go with it she was helpful, prompt, and clearly explained everything. She was a smiley bubbly character and we didn't feel pushed at all. She took away any concerns we had and was vary personable. Thank you Priya!!

Our assistant (Ya ya, sorry not sure of the spelling) was really helpful and knowledgeable. She spent ages with us helping us to choose the right chair for my partner and then we ended up buying a sofa set. She gave us lots of advice about care for the furniture and helped us to choose a lovely fabric.

Fredie and other staff are so wonderful, they were so kind to our daughter and make the transition smooth. They educated us so well on the products we are getting to help us make informed decisions. Great job!

Excellence service happy with our purchase

We went into store after originally seeing a sofa we were considering buying online. We only wanted to sit on it to test out its comfort, but instead we were pounced on by a member of staff who had us walking around the showroom, comparing other sofas and making us feel like we were better to order via the store.

The reality is prices are the same regardless of whether you order from the showroom or your lounge. I am thankful we didn’t bow to pressure as we actually built our own sofa to fit the space.

As we left the salesman shamelessly plugged a hyperlink which he said would guarantee his commission if we bought our furniture from it. I get people must make a living, but he clearly only cared about that.

I rang up the sales team and they weren’t pushy - asking me to email or ring back when I had the correct details and just generally leaving me to it, which I prefer. People should be allowed to browse without feeling the need to buy there and then.

Excellent customer service. Couldn’t have done anything more to help. I left with a great bargain.