We had the pleasure of being served by Izzath at your Beckton branch today. Izzath listened to our needs and ideas Made suggestions and recommendations. He was very professional and friendly we did... See more
Company replied
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The salesman was very friendly and wasn't pushy for a sale at all .we were offered refreshments while we spoke about our different options .Once we decided on the furniture we wanted the salesman... See more
Company replied
Exceptional staff, very friendly and knowledgeable. Kelly was excellent in that she spent a lot of time during my multiple visits by going through all the details of the products, the measurements and... See more
Company replied
My experience buying from DFS was great from start to finish. The staff were friendly, welcoming, and never pushy. They took the time to answer all my questions and helped me find the right sofa for m... See more
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Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Claps Gate Lane, E6 6LH, London, United Kingdom
- 0333 999 9789
4.8
Excellent
4k reviews
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Great service by moinul at beckton…
Great service by moinul at beckton branch, he knew all the answers and was very polite and courteous and very knowlowledge.
29 June 2026
Reply from DFS Furniture - Beckton
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
The customer service was great
The customer service was great, staff explained and also recommended additional items that are also important.
16 June 2026
Reply from DFS Furniture - Beckton
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Salman was very helpful
Salman was very helpful. He took his time to understand our needs and made good recommendations. Very pleased with the service we got from start to finish. DFS is always my go to place for furniture. Never disappointed.
27 June 2026
Reply from DFS Furniture - Beckton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Lovely service Kelly was very attentive…
Lovely service Kelly was very attentive and professional. Explained the whole process about my order, extras and delivery process. Very content
23 June 2026
Reply from DFS Furniture - Beckton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Salman was very helpful and supportive
Salman was very helpful and supportive. gave us good recommendations and explained everything. Very polite and patient with us
21 June 2026
Reply from DFS Furniture - Beckton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Yes it was excellent experience the…
Yes it was excellent experience the staff member MR. Mushtak was very knowledgeable helpful and kind to find us the sofas that we wanted
21 June 2026
Reply from DFS Furniture - Beckton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Beckton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Beckton
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Noah was pleasant to talk to
Noah was pleasant to talk to. Not pushing me to buy but allowed me to find a piece i like first then discuss the terms.
21 June 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The member of staff that was dealing…
The member of staff that was dealing with our enquiry was incredibly knowledgeable on the products, friendly, complimentary and very helpful with our sofa buying needs.
20 June 2026
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The overall experience was beamamused…
The overall experience was beamamused by a colleague when I visited firstly in the evening off 18.06.26 at around 4pm to 6 pm by a member of staff who was saying and asking me repeatedly that If I have had an reviews of my finances done prior to coming to DFS show room beackton the decision to go back on the 19th after my sister was with me and we decided to go ahead with the offers by an wonderful managers off DFS personally I'm overwhelmd by the customers services sales person, but knowing that I have a options to go and get my items is welcomed by me d.ahmed and my sister.
19 June 2026
Reply from DFS Furniture - Beckton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The worker's we meet attended to us…
The worker's we meet attended to us very well. They explained Everything to us in details
19 June 2026
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Beckton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The customer service was very poor
The customer service was very poor. I waited more than 4 1/2 hour. It was me my wife a three years boy. He was very hungry after he started to cry.
End of the day the result was finance did not go through. On my view, if you ask me, I think you need to sharpen your stuff
1. The hospitality was excellent
2. Customer service was excellent
3. But after all the paperwork done leaving the customer waiting for hours do you think it is appropriate yet?
In my opinion, what the customer need is no wasting time time is precious. I think you need to reshuffle the stuff, then it is totally up to you thanks. Kind regards.
19 June 2026
Reply from DFS Furniture - Beckton
HI Salim,
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted or not. This decision is not made by DFS and we offer our sincere apologies that you are unhappy with the decision made.
Kind Regards,
Vanessa
DFS Customer Support
The staff was really helpful and…
The staff was really helpful and explained everything. Good customer service
11 June 2026
Reply from DFS Furniture - Beckton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Mustak was a tremendous help!
Mustak was a tremendous help! Despite it being very busy for a Sunday he was able to help my mother and I review various bed options and even went out of his way to double checked measurements and mechanics to ensure we were comfortable with our final bed choice.
He was very thorough, kind and a big big help in making the experience feel less daunting because let’s face it furniture shopping can be a huge expense and you don’t want to get anything wrong.
Thank you so much Mustak :)
2 May 2026
Unprompted review
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Beckton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wonderful Not just buy sofa it is a greater experience that fulfill all needs
Moin have Wonderful customer service. Skill to us the customer, Very polite very knowledgeable of everything, he make it to be a great experience caring for all our needs. Thank you Moin
16 June 2026
Reply from DFS Furniture - Beckton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Staff member Mustak 10/10
The staff member Mustak at Beckton made us feel very welcome and explained everything so well. We appreciated his help very much. Lovely guy.
We were torn between 2 sofas…. Fabric or leather… he explained how we can maintain and look after them and made us realise what suited us best.
13 June 2026
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
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