We recently purchased the Sophia range of sofas,at the Birstall branch of DFS,Leeds, We were served by Sonny,who explained our options extremely well, and was very helpful,nothing was too much troub... See more
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Very good service, didn’t pounce on us soon as we got into the shop let us wander and find the one we liked before approaching us, very good customer service to ensure you’re getting the best you can.... See more
Great experience at DFS in Birstall. Sam was brilliant from start to finish — really informative, friendly and easy to talk to, without ever being pushy or making us feel pressured into buying any... See more
Company replied
The advisor who dealt( unfortunately I can't remember the lady's name ) with my order was very knowledgeable and discussed the key points and features of the bed we had chosen. She made us feel welcom... See more
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, United Kingdom
- 0333 999 9807
4.9
Excellent
8k reviews
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Welcoming and lovely
Both young ladies were extremely kind and helpful.One was training she was well organised and was very professional.She knew all about the company and guidelines.Training is done well.Both girls were happy to answer all my questions.Would recommend the company.Well done.Thankyou.
18 June 2026
Reply from DFS Furniture - Birstall
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Really helpful staff and very…
Really helpful staff and very informative about the products.
17 June 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Staff extremely helpful
Staff extremely helpful. No pressure to buy. Happy with the sale process
17 June 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birstall
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
None of the staff were pushy just…
None of the staff were pushy just appropriately informative. Particularly impressed by the sales associate who handled our sale throughout. Personable, knowledgeable and would certainly seek him out to help with further purchases.
15 June 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Really helpful sales guy
Really helpful sales guy. Talked through everything to make sure it was exactly as we wanted.
13 May 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
I been to dfs birstall today amazing…
I been to dfs battley today amazing experience great customer service by Anna Maria she been absolutely amazing 👏
15 June 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
From start to finish the whole…
From start to finish the whole experience was great Ana was so polite and thorough, would highly recommend
15 June 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful lady and pleasant
15 June 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very happy with the customer service…
Very happy with the customer service and looking forward to receiving our sofa
6 June 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
great service from Sam
14 June 2026
Reply from DFS Furniture - Birstall
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Sam was so lovely and super helpful
Sam was so lovely and super helpful, would recommend!
13 June 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I had such i excellent experience when…I was there
I had such i excellent experience when I was in dfs the staff was very polite and helpful in my decision
5 June 2026
Reply from DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Always use DFS for sofas
Always use DFS for sofas. Fantastic range for all needs. Really helpful and friendly. Affordable sofas on all sizes and the quality is very good, had my last leather sofa 8 years with crazy wear and tear with family and dogs. Still sturdy and strong, just wanted a complete fabric change and style. After care package is amazing as it’s literally £5 a month for peace of mind. I highly recommend the store at Birstall in Leeds, always go there, customer service is excellent
11 June 2026
Reply from DFS Furniture - Birstall
Hello Wendy,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Quick and easy and very friendly
Quick and easy and very friendly. Catered for our exact needs!
10 June 2026
Reply from DFS Furniture - Birstall
Hello Amy,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The young lady who dealt with was very…
The young lady who dealt with was very friendly, helpful and professional in every way.
10 June 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
The lady I was with was most helpful
The lady I was with was most helpful
And everything was dealt with very well.
Thank you.
8 June 2026
Reply from DFS Furniture - Birstall
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Emily was great
Emily was great. Chatted about things other than the actual sofa and ensured I was happy with everything before proceeding
8 June 2026
Reply from DFS Furniture - Birstall
Hello Jayde,
Thanks for your lovely feedback, we’re glad to hear Emily met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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