We called at the Birstall store today and ordered our new sofa. The showroom was well displayed, flour sales person Dan was really informative, he took time to talk us through fabrics and configuratio... See more
Company replied
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Great experience at DFS in Birstall. Sam was brilliant from start to finish — really informative, friendly and easy to talk to, without ever being pushy or making us feel pressured into buying any... See more
Company replied
The salesman serving us did a great job, was very helpful and personable. We ordered a brompton ted baker sofa and asked for the footstool to be different to the options available, and he made that ha... See more
Company replied
Was served by Ron who spent a lot of time with me but that wasn’t a problem. He explained all the sofas to me and really knew his stuff I didn’t feel pressured to buy at all and he was a very help... See more
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, United Kingdom
- 0333 999 9807
4.9
Excellent
8k reviews
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Was served by Ron who spent a lot of…
Was served by Ron who spent a lot of time with me but that wasn’t a problem.
He explained all the sofas to me and really knew his stuff
I didn’t feel pressured to buy at all and he was a very helpful personal assistant unlike the sales man at another store that made me feel overwhelmed
Hence my purchase was from DFS
27 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Birstall
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesman serving us did a great…
The salesman serving us did a great job, was very helpful and personable. We ordered a brompton ted baker sofa and asked for the footstool to be different to the options available, and he made that happen for us by submitting an email to the production team.
22 August 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
It was a pleasure
We were very pleased with the person dealing with our experience with your shop.
26 August 2026
Reply from DFS Furniture - Birstall
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Caitlin at the birstall store was very…
Caitlin at the birstall store was very helpful and patient. She helped us choose the perfect sofa. We are very happy with the customer service and excited to get our new sofa!
19 August 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Caitlin.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Robbie was extremely approachable and really helpful when ordering our sofa!
26 August 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No pressure
No pressure
Easy to understand information
Accommodated our needs which involved mixing products from different ranges.
Friendly and helpful colleagues
26 August 2026
Reply from DFS Furniture - Birstall
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Salesman, Sam very helpful and friendly without being pushy
Found everyone in the store to be helpful and friendly, bright attractive store
26 August 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
We called at the Birstall store today…
We called at the Birstall store today and ordered our new sofa. The showroom was well displayed, flour sales person Dan was really informative, he took time to talk us through fabrics and configurations. He took time and was very patient when I changed my choice completely and was extremely patient and understanding making sure we was completely happy with our decision. Great service all around and we are looking forward to receiving our sofa.
25 August 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The young lady who looked after us…
The young lady who looked after us tonight was very professional.and was of the reason why we purchased the furniture. Keep up the god work.
Regards
Mr g steele
25 August 2026
Reply from DFS Furniture - Birstall
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Friendly staff who didn’t hassle you…
Friendly staff who didn’t hassle you when looking around. We spoke to a member of staff about the style of sofa we were looking for and he took us round the ones which were the type we were after. He was very helpful and answered our questions without hesitation.
25 August 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS in Birstall
Great experience at DFS in Birstall. Sam was brilliant from start to finish — really informative, friendly and easy to talk to, without ever being pushy or making us feel pressured into buying anything.
He answered all our questions, gave us plenty of time to look through the different options and made the whole process really straightforward and relaxed.
Really happy with our purchase and the service we received. Would definitely recommend asking for Sam if you’re visiting!
25 August 2026
Reply from DFS Furniture - Birstall
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello Tara,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Craig was extremely helpful and fully…
Craig was extremely helpful and fully professiona!. He explained everything in fine detail and left no stone unturned even to the point of getting a colleague to double check the purchase. He made the process very simple. We have nothing but praise for his handling of the transaction.
23 August 2026
Reply from DFS Furniture - Birstall
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Very helpful and professional even…
Very helpful and professional even though the sofa I wanted wasn't in the store.
22 August 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The staff were great GOLD STAR
The staff were great. Very helpful. Answered all my daft technically questions, took the time to explain all options for paying, I didn’t fell pressured into buying anything.
which is why she landed a sale of £3,500.
I think the lady that helped us was Lynn(she works part time) and she couldn’t have been more helpful. 10/10
22 August 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Super helpful
The 2 ladies who we spoke with were super helpful and also suggested some alternatives to what we were originally looking at purchasing.
22 August 2026
Reply from DFS Furniture - Birstall
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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