DFS Furniture - Bradford Reviews 

2,696
TrustScore 5 out of 5

4.9

Valley Road, BD1 4AG Bradford, GB


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Rated 5 out of 5 stars

A very pleasant young man who was very knowledgeable helped us. He explained the finance details very clearly. He took our order and explained everything. He also explained about replacement covers an... See more

Company replied

Rated 5 out of 5 stars

We were served by Akaash at the Bradford store and he was unbelievably helpful. He was very honest and gave us the best advice. He made us feel confident and reassured us. He went above and beyond. We... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of o... See more

Company replied

Rated 5 out of 5 stars

Took a trip to the Bradford Forster square store, picked two sofas & Paul sorted everything for us from start to finish. Nice & polite bloke & he leaves you to look around & to make choices for you... See more

Company replied


Company details

  1. #13 of 395 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 246 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,696)

99,510 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff with no pressure to buy

Friendly staff with no pressure to buy. Young lady was very helpful and listened to what I needed. The store is immaculatey clean. Very good service.

12 June 2026
Unprompted review
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Nice staff.

11 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience from start to finish. The staff were polite, friendly, and very helpful. We were greeted as soon as we walked in and made to feel welcome. They let us know they were available if we needed any assistance, while also giving us space to browse at our own pace.
Zara was our sales advisor, and she was fantastic. She took the time to explain everything clearly when we were making our purchase and ensured we fully understood all the information. She also encouraged us to ask questions and was happy to answer them. Her helpful and professional approach made the whole experience smooth and enjoyable.

11 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello Mrs Hall,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Zara.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Brilliant service

Brilliant service
A massive thank you to Sarah from the online services helped me with everything

1 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

My new sofa bed

The lady who supported me to order my new sofa ,was very proffesional, knowledgeable, friendly,very supportive, always smiling,she was lovely.

10 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Brilliant service

Brilliant service, was patient with us and explained everything well to us.

9 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 1 out of 5 stars

Guys were great who delivered it

Guys were great who delivered it. Did not test the electrics on sofa when fitted and one side wont recline at all. I did ring them but to no answer. Waiting now for a mechanic to come out and hopefully fix the problem with it. It all worked fine in the show room. So expect to buy what i saw a fully working recliner couch.
Will update when mechanic has been.
Mechanic came it was just the fitters who did not correcr the wires cirrectly. So all good x deffo worth buying from.

31 May 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning Julie,

Thank you for taking the time to leave us your review. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.

I have taken a look into your order and can see a service visit has been booked for 15th June and please be rest assured we will look to resolve this for you.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Found the suite we were looking for…

Found the suite we were looking for salesman AAkash was very knowledgable great experience made us feel satisfied + DFS great selection and good quality would recommend to anyone thank you

7 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The staff were very friendly

The staff were very friendly, especially the girl who served us, she was helpful and knowledgeable, didn't push herself and left us to browse around

8 June 2026
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Reply from DFS Furniture - Bradford

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The experience was very good

The experience was very good , it was very easy and we got a lot of help from the workers

6 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Took a trip to the Bradford Forster…

Took a trip to the Bradford Forster square store, picked two sofas & Paul sorted everything for us from start to finish.
Nice & polite bloke & he leaves you to look around & to make choices for yourselves without been a usual pushy salesman that you find nearly everywhere now, both the corner sofa & cinema sofa are great, very comfortable & were delivered with care.
Couldn’t have asked for a better experience really & delivered within a week.
Thanks again Paul!

25 May 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Hassan

Hassan was really helpful

4 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Zara provided fantastic service from…

Zara provided fantastic service from start to finish. We bought our sofas from DFS two days ago and took quite a while to decide which ones to choose. Throughout the process, Zara was always available whenever we needed advice or had questions.

She was friendly, patient, and never made us feel rushed. She explained everything clearly and thoroughly, which made the whole experience easy and enjoyable.

Excellent customer service. We would definitely buy from DFS again and would highly recommend Zara for her professionalism and helpful approach.

2 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

The young female sales rep was…

The young female sales rep was exceptionally professional and knowledgeable. Patient and friendly.

2 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good experience and great staff

Great customer service, staff were very helpful and explained everything clearly

1 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very friendly

Very friendly and very helpful and patience whilst your in the store until you have decided which suite you want

Then they assist you with all the necessary details you require in order to purchase

1 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Aakash who servred is was extremely…

Aakash who servred is was extremely knowledgeable and attentive to our needs and requirements. He explained everything thoroughly and used his experience to guide in the right direction when choosing our new furniture.

1 June 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

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