DFS Furniture - Brent Cross Reviews 

Excellent service and experience

Gary the floor assistant was very helpful

The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.

Great staff. Great options and service. All at a competitive price.

Fantastic costumer service

Staff were very helpful and polite.

I was served by Gary. He was very good, very knowledgeable, very helpful.

Service was excellent and Jaz served well with great attitude

Great customer service. We were greeted by a lovely man who was very helpful, very informative and made us happy with our choices.

Great customer service. Very knowledgeable staff.

Professional staffing. The care and attention that each person receive.

Sales lady was knowledgeable and really nice.

Gary was very helpful. He explai ed everything in detail. GREAT experience.

The customer service was good the staff was very helpful.

I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start to finish.
She was extremely knowledgeable, patient and helpful. She took the time to show me a wide range of sofas, carefully explaining the differences between them and the various features and functions available. At no point did I feel rushed, despite it being quite late in the day.
I was so pleased with the service and advice I received that I ended up purchasing a two-seater sofa with some fantastic built-in features.
Unfortunately, I can’t remember the lady’s name, but I really hope DFS can identify her from the date of my visit and my purchase. I think she was from Asia and was wearing a white top. I would like her to know how much I appreciated her patience, professionalism and excellent customer service.
Sonia Branco

Excellent Service at DFS Brent Cross

I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service.

We purchased a sofa, coffee table and side table on 17 July. Aliona explained everything clearly and patiently helped us throughout the purchase. A few days later, we requested a change to our order, and she was once again extremely helpful and arranged everything for us without any hassle.

Unfortunately, I also received a parking charge because I stayed longer than the permitted parking time. Aliona went above and beyond to help me with this issue and managed to get the parking charge resolved.

Aliona is exceptionally helpful, professional and genuinely cares about her customers. Her support made the whole experience much easier and more enjoyable.

Thank you, Aliona, for your outstanding service. You are a real credit to DFS Brent Cross!

The sales assistant was patient and knowledgeable and helped us decide which reclining sofa to choose

Jade was excellent, she explained everything to us and made us feel comfortable