The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
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I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... See more
Company replied
Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... See more
Company replied
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4k reviews
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The staff were so helpful in the Brent…
The staff were so helpful in the Brent Cross store We kind of knew the sofa’s we wanted .Once we decided our choice we felt no pressure selling but making sure we were well taken care of
5 July 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Shameela
The lady that helped show us round Shameela, was very lovely, knowledgable and helpful. We asked for a specific sized sofa and she was extremely attentive and friendly. We ended up purchasing a sofa, coffee table and a dining room table with chairs. She made our experience stress free and I would highly recommend coming here!
5 July 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Found the right round dining we were…
Found the right round dining we were looking for. Sales advisor Jess was very helpful
1 July 2026
Reply from DFS Furniture - Brent Cross
Hello Murji,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
good service
29 June 2026
Reply from DFS Furniture - Brent Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Blessing from a kind, supportive lady lady
I had a very supportive day i needed something for my too son but couldn't afford expensive one so the sale lady sit with us and assisted us with what we could afford.i love dfs store as they care about their costumer needs.
29 June 2026
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
We were listened to and never pressured
Coming in with a sofa style in mind and then finding out it actually will not fit or look right in the room is disappointing BUT being in the knowledgeable hands of DFS sales person, Alona, soon brought back the smiles. She took time to understand the space and usage of what was needed and recommended a brilliant sofa set that looked great, ticked the boxes and all within budget. We never felt rushed or pressured, but fully felt heard and looked after. Thank you DFS!
28 June 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
The young lady who took care of me and…
The young lady who took care of me and my wife and showed us around exceptional service
27 June 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Brent Cross Branch
Went Brent Cross Branch, spoke to Jazz and Priya, their customer service was excellent, they were both professional , polite and friendly .
23 June 2026
Reply from DFS Furniture - Brent Cross
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent experience at DFS staff…
Excellent experience at DFS staff member was very professional listen to our needs and help us with showing us all the different options that helped our decision. We shall definitely recommend Family and friends to go into the store.
27 June 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated.
I am really sorry to hear you're not happy with the process of ordering using finance, this is very disappointing to hear and it is not our intention to make customers feel this way.
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not. This decision is not made by DFS, I can appreciate this process may be frustrating and apologies for any inconvenience caused.
We fully appreciate your concerns if you have been contacted in relation to the current status of the order but I assure you this is not a scam call. If you have any further queries about the finance we would be happy to answer any questions you may have on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Was so frendly and profesionals
27 June 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Raj was
Our experience with DFS was amazing at the Brent Cross branch. Raj was a very helpful and nice person.
My Order number: 62ZUL0619
23 June 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very good customer service
17 June 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Great service from the salesman
Great service from the salesman that helped us and your selling the items that I wanted.
22 June 2026
Reply from DFS Furniture - Brent Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Rash was extremely professional
Rash was extremely professional, patient and provided with the best customer service and he really helped us make us decide which sofa to go with
21 June 2026
Reply from DFS Furniture - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
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