Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... See more
Company replied
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See what reviewers are saying
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... See more
Company replied
Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... See more
Company replied
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3k reviews
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Excellent experience
Sofa wait time was approximately 12 weeks but the delivery was done in 9 weeks. Amazing experience, professional delivery and installation team. Excellent experience with DFS.
28 June 2026
Reply from DFS Furniture - Brentford
Hello Ekta,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The assistant who served us was…
The assistant who served us was attentive, professional, friendly and extremely helpful towards us during our purshase
6 July 2026
Reply from DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The sales assistant was knowledgeable…
The sales assistant was knowledgeable about the product and took me through the options.
5 July 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We had a great customer experience
We had a great customer experience, the staff were lovely, very welcoming, offered us a coffee or two. Completely non pressurised transparent sales process, with everything double checked to ensure we got the best sofa for us.
5 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from the…
Great customer service from the manager. Grade a service
4 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Issy is A Lovely Young Lady,great help.
3 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Harry in Brentford - excellent
Was in the Brentford store working with Harry. Excellent service.
I do have one complaint. I needed to get back to Harry to discuss an issue. This is impossible to do. No direct phone number, call central desk they would not give me a number only send email to the store. No reply from the email to the store. Very poor customer service once they take your money
2 July 2026
Reply from DFS Furniture - Brentford
Hello John,
We are really grateful for your kind words and for sharing your experience in our store with Harry. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Had nice experience I didn’t ask her…
Had nice experience I didn’t ask her name but hijabi girl was very helpful and understanding best customer service I ever got
30 June 2026
Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Brilliant experience at DFS Brentford
Really pleased with the service at DFS Brentford. From the moment we walked in, the staff were friendly and genuinely helpful without any of the pushy sales tactics you sometimes get in furniture showrooms. They took the time to understand what we were after, gave honest advice, and never once made us feel pressured to buy on the spot.
A special mention for how dog-friendly the store is — our dog was welcomed in without any fuss, water bowl and all, which made the whole trip so much easier and more relaxing. It’s rare to find a big retailer that gets the small details like that right.
Would definitely recommend DFS Brentford to anyone furniture shopping, especially if you’ve got a four-legged shopping companion in tow!
30 June 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Thank you to all the staff
Thank you to all the staff, especially Layla who was so kind and made us feel very comfortable. She was very helpful, informative and answered all our questions. She took the time to explain all of our possible options and helped us to make our final decision.
28 June 2026
Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great experience purchasing our couch
We had a great experience purchasing our couch at this branch. The salesman was so attentive and helpful, and answered all our questions in detail.
26 June 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Give your sales person a raise, she smashed it!
The sales person was very good. She greeted us when we arrived but wasn’t pushy and let us browse with no pressure.
When we finally decided on what we wanted, she was there to answer all of our questions. She showed us various options and helped us through the process.
Give her a raise!
15 June 2026
Reply from DFS Furniture - Brentford
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Fantastic service
The store assistant Sadia was very helpful taking time to ensure measurements of my flat would accommodate the 3 seater plus 2 seater sofa was purchasing.
So friendly too
21 June 2026
Reply from DFS Furniture - Brentford
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
The lady who served us was very…
The lady who served us was very helpful, friendly and informative.
20 June 2026
Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful
Very helpful, knowledgeable, spent time explaining different types of products
12 June 2026
Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
very friendly and informative staff
19 June 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Once we had a good look around the…
Once we had a good look around the store we were warmly approached by Steve who was very friendly and helpful.
He explained everything very clearly and discussed all the information we needed to know in detail
It was a pleasant experience shopping at DFS Brentford
Would highly recommend ⭐️⭐️⭐️⭐️⭐️
17 June 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
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