First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... See more
Company replied
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I liked the way I was able to look around the store without being pounced on by sales assistants. When I was ready to purchase, I wasn't pressured, the sales rep (Neil) was knowledgable and made sugge... See more
Great experience at DFS. We went in several times to decide on what sofa we wanted. Every member of staff were very helpful, answers questions and also gave us space to look. David helped us through t... See more
Company replied
we were left to have a look around when we required help the service was very good and very helpful All questions were answered and their knowledge of the furniture was spot on - excellent all round.... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6k reviews
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I came into store today to not leave until I bought a sofa
I came into store today with a very long, short list of requirements ref size, colour, two seater 3 seater sofas
One very confused customer Mike took my hand and guided me through the process, he was kind knowledgeable and most of all very patient thank you so much.
10 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello Susan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Good communicator and offered great…
Good communicator and offered great price and delivery. Very knowledgeable on products which was best to use with pets etc
9 July 2026
Reply from DFS Furniture - Bristol
Hello Lea,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Member of staff very helpful and…
Member of staff very helpful and nothing too much trouble on first visit. On return visit went to John with his great and friendly customer attitude, no pushy selling which I appreciated. Chose the appropriate suite for my home with his help. Quality of furniture looked very good and lots of choice.
9 July 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with John.
Kind Regards,
Jordan
DFS Customer Support
This is the third time we have…
This is the third time we have purchased a new suite from DFS .
We had excellent help and advise from Mike , wear not put under pressure and were treated in a very professional manner, that’s why we keep coming back to DFS .Robin Thomas .
8 July 2026
Reply from DFS Furniture - Bristol
Hello Mr Thomas,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello Amir,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Very nice salesman
Very nice salesman , was not pushy and left us to have a wander around.
We returned after visiting other shops because of his manner and we preferred the DFS sofa than in other retailers.
8 July 2026
Reply from DFS Furniture - Bristol
Hello Gemma,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
2 seater sofa plus chair We knew what we wanted we had looked…
We knew what we wanted we had looked into it on line so when we arrived we were asked if we needed help and the assistant was very helpful
6 July 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
We entered the store and were not faced…
We entered the store and were not faced with several staff hovering which we like but they were readily available as soon as we made our choice and extremely friendly and happy to chat as we completed the paperwork , we were so happy that we will be recommending your Bristol store to our friends and family
5 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service. Very customer focused and very personable. Seller Was not pushy but was very helfpul
5 July 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The lovely sales assistant that helped…
The lovely sales assistant that helped us buy our sofa was fantastic with providing all the information we queried about, was very friendly and enthusiastic, and was an overall delight to have helping us.
5 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The staff members were informative…
The staff members were informative without any pressure. The purchase was fully explained as were our options.
4 July 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Linda was very kind and patient.
27 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello Lisa,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I can not thank Linda at DFS cribs…
I can not thank Linda at DFS cribs enough, this is my second sofa I bought and so glad she was in today to sort it for us . A brilliant and helpful lady .
3 July 2026
Reply from DFS Furniture - Bristol
Hello Mrs Taylor,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Mike helped us at Bristol DFS and was…
Mike helped us at Bristol DFS and was brilliant in helping us choose our furniture. Many thank you to Mike
2 July 2026
Reply from DFS Furniture - Bristol
Hello Ceri,
Thanks for your lovely feedback, we’re glad to hear Mike met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Good service in store
Good service in store. Delivered on time and everything cleared.
1 point of criticism the Easigliders which you charged £76 for is a bit of a rip off. Can be bought online for less than £20 for the two suites
20 June 2026
Reply from DFS Furniture - Bristol
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and very helpful staff
I have been in a few times before actually purchasing our suite. Each time staff have been friendly and very helpful.
Daniel dealt with the sale today and was extremely helpful and thorough. Previous dealt with a lovely lady, not sure of her name Sel? Looking forward to receiving our new furniture now
1 July 2026
Reply from DFS Furniture - Bristol
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Mike was very helpfull
Mike was very helpfull. Explained about the cover plan for are leather chair.
29 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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