Tom was an absolute delight! This was our 2nd visit to DFS, after visiting other showrooms and trawling the internet trying to find what we wanted. Tom set us at ease straight away, giving us inform... See more
Company replied
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See what reviewers are saying
David helped us from the moment we stepped in to the cribbs causeway store, he was extremely helpful providing us with advice about the sofa we liked! He was extremely polite and was brilliant through... See more
Company replied
I popped in to try out a couple of sofas we had had seen online , the salesman was really helpful and took a picture of me on them so I could show my partner aha Ended up buying a showroom sofa at... See more
Company replied
Excellent customer service. Neil was extremely helpful. Guided us through the buying process, explaining everything to us. Order was thoroughly checked by another member of staff before it was finally... See more
Company replied
Company details
- #14 of 393 best companies in Home Furniture Shop
- #2 of 52 best companies in Furniture Accessories
- #11 of 233 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very happy with the friendly service
28 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fab service
27 June 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I was greeted by George who was very…
I was greeted by George who was very helpful and generally just nice. I dread being pounced on in stores. It was quiet due to the heat so he was perhaps glad of something to do but he was really good. I was quite specific about what I needed and he was able to show me the right piece of furniture. I ended up buying a chair as well which I certainly had not intended to do. I did visit another store first but felt slightly scoffed at for wanting a small piece of furniture so I left. Thanks DFS
23 June 2026
Reply from DFS Furniture - Bristol
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
I experienced very friendly staff it…
I experienced very friendly staff it was a very warm and welcoming with no stress
22 June 2026
Reply from DFS Furniture - Bristol
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service from David
David looked after us and provided excellent customer service. He was friendly, personable and very easy to talk to, making the whole process straightforward and enjoyable. As someone who works in retail myself, I really appreciate good customer service, and David was a great example of it. Thank you for such a positive experience.
21 June 2026
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very smooth purchase salesperson very…
Very smooth purchase salesperson very knowledgeable
21 June 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
20 June 2026
Reply from DFS Furniture - Bristol
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bristol
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Our experience today was with salesman…
Our experience today was with salesman Neil his knowledge and understanding to our requirements was excellent. We found what we needed and placed an order.
Looking forward to receiving our purchase when delivery has been confirmed.
20 June 2026
Reply from DFS Furniture - Bristol
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Really personal service and found us…
Really personal service and found us just what we needed
17 June 2026
Reply from DFS Furniture - Bristol
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
My experience with DFS was easy from…
My experience with DFS was easy from start to finish. I love all there sofas I wish I had a bigger house I’d have them all ❤️
19 June 2026
Reply from DFS Furniture - Bristol
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very happy with our visit to your store
Very happy with our visit to your store
at Cribbs Causeway. Salesman was professional and patient. I could not make my mind up which material to choose from such a wide chose. He was knowledgeable about the product and answered questions
18 June 2026
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Cribbs causeway DFS
David helped us from the moment we stepped in to the cribbs causeway store, he was extremely helpful providing us with advice about the sofa we liked! He was extremely polite and was brilliant throughout the whole process of buying my first sofa! Will definitely be back for future sofas
16 June 2026
Reply from DFS Furniture - Bristol
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
The gentleman who sold me my furniture…
The gentleman who sold me my furniture was friendly and approachable. He was very knowledgeable regarding dfs products. Smiled all the time he was dealing with me and I literally interrogated him on the sofas I bought. He made me feel as no question was was a silly question.
14 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
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