We had such a great experience buying our new sofa! The whole process was so easy and straightforward from start to finish. The lady who helped us was absolutely lovely, friendly and really helpful wi... See more
Company replied
Location
Switch locationEaslea Road, Moreton Hall Estate, IP32 7BY Bury Saint Edmunds, GB
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See what reviewers are saying
A very pleasant experience all round. We were helped by Matt to find exactly what we were looking for and Emily who did the paperwork. Both explained everything clearly and at no time did we feel rush... See more
Company replied
DFS in Bury St Edmunds has been by far the best to deal with over the last2 days going to different stores. Matt and Rachel were brilliant,never pushy,left us to try out sofas, and very helpful when n... See more
Company replied
Staff are amazing - so helpful, friendly and knowledgeable about their products. They were clear about pricing and offers, without being pushy. The website is clear and so easy to use, with all the... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 242 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Easlea Road, Moreton Hall Estate, IP32 7BY, Bury Saint Edmunds, United Kingdom
- 0333 999 9749
4.9
Excellent
3k reviews
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Helpful staff
18 July 2026
Reply from DFS Furniture - Bury St Edmunds
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
The finance I applied for wasn’t…
The finance I applied for wasn’t accepted but the staff were very helpful and followed up and we were able to get accepted in my partners finance for the purchase and we look forward to the new sofa and seat arriving
18 July 2026
Reply from DFS Furniture - Bury St Edmunds
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Helpful staff that went above and…
Helpful staff that went above and beyond to help me find exactly what I was looking for. Nothing was too small a job. He even carried some furniture around to colour match for me
23 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Extremely helpful making our disition…
Extremely helpful making our disition easy . Explaining in detail any questions we asked to make our experience easy to understand . Giving all the time we needed to make a purchase with confidence.
20 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service - all staff were helpful - coffee was a nice touch and Imogen knew what she was talking about
19 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bury St Edmunds
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The chap we purchased the sofa with was polite relaxed and friendly
The chap we had assistance from to order a sofa was VERY polite and informative and ensured he gave us the correct legal information and detail about the plan, the fabric protector etc his attention to detail and manors were 10/10
The disappointing thing is that a female sales assistant almost pounced on us as soon as we stepped through the doors which is an awful way to manage a business, we appreciate it wasn’t her fault this is clearly a head office decision and they are just doing as instructed, this is also not a one off as every time we have been into the Bury St Edmund’s store recently this has been a similar experience, the hard sell as soon as you walk in isn’t required 🙏🏻🙏🏻
18 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Excellent service
Excellent service! Lady who served us so polite and helpful. Not often this happens now days!
18 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent customer service
Imogen served is in Bury St.Edmunds today. We purchased some items, she was very professional and nothing was too much trouble. Faultless.
17 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
The customer service was really…
The customer service was really friendly and helpful could not have been better
16 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable…
Very helpful and knowledgeable explained all the details.
16 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello Avril,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful knowledgeable and polite…
Very helpful knowledgeable and polite staff. Excellent service.
11 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello Vanessa,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The lady called Rachel at bury st…
The lady called Rachel at bury st Edmund was very knowledgable answered all our questions and pointed us in the right direction very pleasant
6 July 2026
Reply from DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Dan was fantastic understood all my…
Dan was fantastic understood all my needs very happy with what I purchased now just waiting on delivery thank you very much
29 June 2026
Reply from DFS Furniture - Bury St Edmunds
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Dan.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bury St Edmunds
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Bury St Edmunds
Hello Deborah,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent
Shaun was brilliant ! Even helped me pay for it as I am not good at phone banking!
30 June 2026
Reply from DFS Furniture - Bury St Edmunds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from the very helpful…
Excellent service from the very helpful & friendly staff at this store! 👏👏👏🤗
Also very happy with my new sofa!🤗
15 June 2026
Reply from DFS Furniture - Bury St Edmunds
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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