We had an amazing experience at DFS with Gary. He was absolutely lovely, friendly and incredibly helpful from start to finish. He took the time to listen to what we were looking for, answered all of... See more
Company replied
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Gary introduced himself to us in a friendly manner and offered us refreshments. He asked a few questions of us and listened carefully, this enabled him to show us the sofas that met our requirements.... See more
Company replied
Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had. Left us to decide and then was happy to comeback a... See more
Company replied
Eleni was absolutely amazing from start to finish, helped us through the purchasing, engaged in friendly conversation about random things so it did not feel like a sales push.and wanted to make sure... See more
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Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0333 999 9817
4.9
Excellent
4k reviews
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Reply from DFS Furniture - Cambridge
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great staff!
25 April 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Really helpful staff took their time…
Really helpful staff took their time with me to decide what I wanted!
14 April 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Gary @ Cambridge store is a legend
Gary was an astounding customer assistant. Patient, answered all questions, gave genuine advice.
21 April 2026
Reply from DFS Furniture - Cambridge
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The staff were very helpful and…
The staff were very helpful and knowlegible.
They went through everything and done everything to our requirements.
They weren't pushy.
All in all a very plesent experience from start to finish
21 April 2026
Reply from DFS Furniture - Cambridge
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff - thanks Sally! - and a smooth process overall.
21 April 2026
Reply from DFS Furniture - Cambridge
Good afternoon Jo,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service friendly
The engagement from when we walked in was attentive. Not overbearing. Gave us great direction once we had said what we were looking for. Got me a coffee whilst I looked around. Really helpful. Informative and the experience was nice. Ended up buying a great sofa. Even brought over the foot stall to compare against the sofa we liked. We ended up buying that as well.
Great staff. Thank you.
20 April 2026
Reply from DFS Furniture - Cambridge
Good morning Stephen,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Very helpful service from Ali
Very helpful service from Ali. He gave us space and time to look before approaching and was very informative
20 April 2026
Reply from DFS Furniture - Cambridge
Good morning Elene,
Thanks for your lovely feedback, we’re glad to hear Ali met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Totally wonderful top nutch service staff was…
Totally wonderful service staff was very professional
19 April 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing experience made buying our sofa…
Amazing experience made buying our sofa so much easier.
18 April 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Quality and service, two excellent qualities from a fantastic company
I have been buying sofas from DFS for 24 years and find the quality and service to be excellent
18 April 2026
Reply from DFS Furniture - Cambridge
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
A lovely presented store in Cambridge…
A lovely presented store in Cambridge and Gary was extremely friendly, efficient and helpful.
16 April 2026
Reply from DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff were excellent
Staff were excellent. Gary was really helpful and informative about the sofas in the store. The many available options were explained to us.
The process to purchase a sofa was easy and straightforward. Very good shopping experience. Also a decent price.
14 April 2026
Reply from DFS Furniture - Cambridge
Good morning,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Gary helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good afternoon David,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good afternoon Jack,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful sales staff who know their…
Very helpful sales staff who know their products and have the time to spend with their customers.
13 April 2026
Reply from DFS Furniture - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service! Massively a huge help towards my first house. Really appreciate the help from the staff. Would highly recommend!!!
12 April 2026
Reply from DFS Furniture - Cambridge
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very happy with our experience
Very happy with our experience. We visited DFS in Cambridge several times before buying our sofa, and every time the staff went out of their way to accommodate us and answer any questions....we even got offered a cuppa in store! Lots of choice, great deals and great customer service.
3 April 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
All been amazing ,nice experience
All been amazing ,nice experience, everyone very nice ,polite and ready to help and answer all questions
Bought the corner sofa and very excited 😝
11 April 2026
Reply from DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
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