Julie the assistant who helped us was lovely. She was helpful and polite. We went in knowing exactly what we wanted, Julie was able to show us the sofas and let my hubby sit on them and try them out... See more
Company replied
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Well the main thing was you wasn't constantly bothered, you were allowed to browse at your leisure and then when you needed help or had made your mind up, you approached an assistant who were most hel... See more
Company replied
Great experience from the start. You are left alone upon arrival and not pounced upon. Lady who dealt with us ( can't remember her name.... sorry) She had blonde curly hair and had a lovely tan... See more
Company replied
We were welcomed by lovely staff from the moment we walked through the door! The store was dressed beautifully and was lovely and clean. Tracy was the lady who supported us with our purchase, she... See more
Company replied
Company details
- #17 of 396 best companies in Home Furniture Shop
- #3 of 53 best companies in Furniture Accessories
- #12 of 230 best companies in Homewares Shop
- #6 of 117 best companies in Living room shop
- #7 of 90 best companies in Sofa store
- #3 of 24 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
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Excellent service from Ian who was most…well done DFS
Excellent service from Ian who was most helpful
16 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
New Tamla sofas
Julie the assistant who helped us was lovely. She was helpful and polite. We went in knowing exactly what we wanted, Julie was able to show us the sofas and let my hubby sit on them and try them out … I’m having a riser recliner and there was t one there to try but ordered anyway. Overall Julie was a very competent assistant and we left feeling happy with our our purchase.
14 April 2026
Reply from DFS Furniture - Cannock
Good morning Anne,
We're really grateful you shared this amazing 5* review. We are glad to hear that Julie helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Julie was very helpful
Julie was very helpful, and talked us though everything. Was a good experience.
14 April 2026
Reply from DFS Furniture - Cannock
Good afternoon Jacqueline,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff member was welcoming and very…
Staff member was welcoming and very helpful, wasn't pushy and took time too listen and explained what was available if you wanted them
13 April 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Tracy very friendly and professional…
Tracy very friendly and professional lady.no pressure, introduced herself to us without being over powering took us through the steps with cover and all the requirements to keep our new sofa in excellent condition customer service was 5 star and felt very comfortable in her company highly recommended Tracy from Gary and anne.
12 April 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The kind of experience you want whilst furniture shopping
We weren’t hassled at all, and Ian ( I hope that’s his name) was super patient and informative whilst we made our decisions about the sofa we wanted. Can’t recommend enough.
12 April 2026
Reply from DFS Furniture - Cannock
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Wide variety to choose from
Wide variety to choose from
Steve was excellent after we had chosen which one we wanted
He was polite and went through all the paperwork so we understood what was included
Excellent company
11 April 2026
Reply from DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
All round pleasant experience
Helpful staff (Tracy) and everything was clearly explained regarding the sofa and the after care
10 April 2026
Reply from DFS Furniture - Cannock
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
We were able to return to the store…
We were able to return to the store today to see Steve who we had spoken to 2 months ago.He was very knowledgeable but not pushy.
He was able to answer all our questions in an open & honest way.
11 April 2026
Reply from DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
helpful friendly sales staff that gave you room to look around
A member of staff came to us as we entered the store, welcomed us and stated that if we needed help or assistance in anyway to ask.
left to browse without hard pushy sales !! this is the right balance ..well done
10 April 2026
Reply from DFS Furniture - Cannock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Ian was amazing
Ian was amazing, very helpful
Answered all inquiries but also let us shop and have all time we needed to browse and decide!
10 April 2026
Reply from DFS Furniture - Cannock
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Ian was lovely
Ian was lovely, friendly but professional! Let us do our thing & then was there when we needed him. Perfect! Thank you
10 April 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
the staff were very helpful.We was made…
the staff were very helpful.We was made welcome we walk round the store free look and seat on the sofas.
8 April 2026
Reply from DFS Furniture - Cannock
Good afternoon Paul,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very friendly service
Very friendly service. Talked us through step by step. Wasn't pushy for a sale or trying to sell us other items.
8 April 2026
Reply from DFS Furniture - Cannock
Good Afternoon Hailey,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Good morning Kaz,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Friendly welcoming staff member
Friendly welcoming staff member. Made use feel at ease no pressure.
Very easy order process
8 April 2026
Reply from DFS Furniture - Cannock
Good afternoon Suzi,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cannock
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Relaxed
Well the main thing was you wasn't constantly bothered, you were allowed to browse at your leisure and then when you needed help or had made your mind up, you approached an assistant who were most helpful, explained everything you needed to know and the payment process was very quick. All in all a very pleasant experience. Thank you.
6 April 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, no pressure and sorted out our measuring mistake the next day with an alternative. Great customer service
30 March 2026
Reply from DFS Furniture - Cannock
Good Morning Emma,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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