Excellent staff attention when needed, no pressure sales talk, allowed to look round furniture at leisure with no time limit. We stayed several hours trying out and making sure we were choosing the ri... See more
Company replied
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Natalie was super friendly and informative without being pushy in any way with additionals. She explained everything thoroughly and in great time and was very patient and kind towards our 4 year old s... See more
The lady who assisted us was amazing, so friendly, approachable and very knowledgeable. The assistant was Julie at Cannock. Made us feel very relaxed, not judge for wanting the sofa on finance.... See more
We recently bought a new sofa from DFS Cannock and had a fantastic experience. Tracey was absolutely amazing from start to finish. She was so friendly, welcoming, and knowledgeable, taking the time to... See more
Company replied
Company details
- #12 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 240 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5k reviews
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We where aloud to Rome the store freely…
We where aloud to Rome the store freely with outbeing hasseled would recamend
4 August 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff were friendly in story and not…
Staff were friendly in story and not over bearing. When we did need help Julie was very willing and helpful and gave some great advice and made the transaction simple and not over complicated.
1 August 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Spot on no pressure 👌👌
2 August 2026
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Very helpful experience
Very helpful and knowledgeable about chair I chose and full details about delivery and everything was just very easy
2 August 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very patient staff and knowledgeable
Really helpful staff and very patient when I was unsure of what I was wanting. Lots of choice and really grateful for the help and assistance
1 August 2026
Reply from DFS Furniture - Cannock
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
The fact that this store had all colour…
The fact that this store had all colour options available to see in person
Julie was exceptionally helpful and very friendly. Advised the process from start to finish .
1 August 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Julie.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great customer service from Tracy
Tracy@cannock store was very knowledgeable and not pushy at all. She was very pleasant. Quickly said hello and left us to browse at our leisure. I would definitely recommend anyone looking to buy at this store to speak to her. Excellent customer care.
22 July 2026
Reply from DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service.
Excellent customer service.
Felt relaxed walking round the store, no pushy sales people but there if we needed them.
Found exactly what we were looking for.
29 July 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful attentive
Very helpful attentive, knowlegable and friendly lady, not rushed and gave us all the information we needed to make an informed choice
29 July 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
Had previously ordered a sofa from DFS earlier this year so we decided to return after having great service
25 July 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and knowledgeable sales…
Very helpful and knowledgeable sales person, great customer service. We have been dfs customers for many years we have now brought our daughter in for her first suite thank you for your help
25 July 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great service from Nathan
Great service from Nathan. No pressure, friendly and easy to purchase from. Looking forward to our sofa arriving!
25 July 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Nathan.
Kind Regards,
Jordan
DFS Customer Support
Friendly noligable staff and not pushy…
Friendly noligable staff and not pushy in any way
18 July 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Pleasently welcomed when entered store…
Pleasently welcomed when entered store , no sales pressure & left to browse around the store .Great service in store by Sian who explained everything in detail,thank you x
25 July 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Sian.
Kind Regards,
Jordan
DFS Customer Support
New Sofa
We recently bought a new sofa from DFS Cannock and had a fantastic experience. Tracey was absolutely amazing from start to finish. She was so friendly, welcoming, and knowledgeable, taking the time to help us find the perfect sofa without any pressure. Nothing was too much trouble, and she made the whole process easy and enjoyable. She’s a real credit to the Cannock store. Thank you, Tracey, for your excellent customer service!
22 July 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
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