Our experience at dfs was fantastic the customer service and support was brilliant do apologise I totally forgot her name “pretty blonde woman” she was brilliant at explaining how everything works wit... See more
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We went to DFS Doncaster branch and was warmly received by Helena. She introduced herself and gave us a brief introduction of where different types of sofa located. When we found the sofa we wanted,... See more
Company replied
Lauren in Carcroft in Doncaster was very friendly and helpful for sorting the confusion to opt the right sofas and a coffee table for my house. She is truly like one of our family members to explains... See more
Company replied
The salesperson was very courteous, very knowledgeable and very patient with us as we looked at over twenty sofas before finally settling on one to purchase. All the stages of the paperwork were expla... See more
Company replied
Company details
- #13 of 398 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 237 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3k reviews
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Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Greated as we came in the door
Greated as we came in the door, asked if we found anything online, showed him what we liked, had a look around and picked the sofa’s we liked, got shown all the options and talked us through all the extra’s that was provided, all in all, great customer service very fast and informative to someone who as never bought a sofa before (first home) ahah, thanks a lot
2 August 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Good customer service
2 August 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
we found what we were looking for
we found what we were looking for, the guy was really helpful and went through everything clearly what we orderd
2 August 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Lauren in Carcroft in Doncaster was…
Lauren in Carcroft in Doncaster was very friendly and helpful for sorting the confusion to opt the right sofas and a coffee table for my house. She is truly like one of our family members to explains each details of the sofas which suits for the house and even paint. Also,she is very kind towards my kids.Without any doubt I can tell you that She is a Gem. She is a truly an asset to DFS. Thankyou for everything, Lauren
25 July 2026
Unprompted review
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lauren met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful assistant
Very knowledgeable and helpful assistant (Shannon) selecting and ordering was very easy overall a very pleasant experience
1 August 2026
Reply from DFS Furniture - Carcroft
Good Morning,
We are really happy that Shannon met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Our experience at dfs was fantastic the…
Our experience at dfs was fantastic the customer service and support was brilliant do apologise I totally forgot her name “pretty blonde woman” she was brilliant at explaining how everything works with our new sofa and how to maintain it! We can’t wait to have our new sofa! Keep up the amazing work! Thank you so much
31 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
We love our sofa
We love our sofa! The whole process was smooth, easy and all went exactly as planned, no delays and very happy with the customer service in store, would recommend
29 December 2025
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello Miss Oreilly,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS Doncaster
We went to DFS Doncaster branch and was warmly received by Helena. She introduced herself and gave us a brief introduction of where different types of sofa located. When we found the sofa we wanted, she helped us with colours, the finances and care of the leather sofa. Very professional and friendly. A very pleasant sofa buying experience.
26 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff was welcoming spoke when we…
Staff was welcoming spoke when we entered the show room , explained what area things were,left us alone to have a good look around never pushed us on buying that was so nice as people don’t need to be pressured when looking, (excellent) 😊 came over to help when we needed them (AAA)over all fantastic costumer service.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
A relaxed sales approach
A relaxed sales approach, not pushy like they used to be, more more enjoyable experience.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Natash who i spoke to very helpful
Natash who i spoke to very helpful, talked me through how to place my order. Nice lady, will be back to order again.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesperson was very courteous
The salesperson was very courteous, very knowledgeable and very patient with us as we looked at over twenty sofas before finally settling on one to purchase. All the stages of the paperwork were explained to us very clearly. Thank you.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
No hassle. Super happy!
No hassle. Staff let me know they were there when I was ready. Very comfortable didn’t feel pressured at all. Lauren was very professional. Customer service was on point. So happy with my purchase.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lauren.
Kind Regards,
Jordan
DFS Customer Support
No pressure able to browse at our…
No pressure able to browse at our leisure. 3rd time weve purchased in recent years friendly ,helpful and pleasant staff
24 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great sevice
The service, advice and information I received both in store and online was excellent
24 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Excellent buying experience by salesman…
Excellent buying experience by salesman Matt. Was helpful and informative at every step of our Sofa selection, and did not pressure us at all. Highly recommended at Doncaster. Cheers
23 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service
Great customer service, knowledgeable staff members who took us through every step of the way and explained everything to use and made sure we understood everything.
23 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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