Our experience at dfs was fantastic the customer service and support was brilliant do apologise I totally forgot her name “pretty blonde woman” she was brilliant at explaining how everything works wit... See more
Company replied
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See what reviewers are saying
We went to DFS Doncaster branch and was warmly received by Helena. She introduced herself and gave us a brief introduction of where different types of sofa located. When we found the sofa we wanted,... See more
Company replied
Lauren in Carcroft in Doncaster was very friendly and helpful for sorting the confusion to opt the right sofas and a coffee table for my house. She is truly like one of our family members to explains... See more
Company replied
The salesperson was very courteous, very knowledgeable and very patient with us as we looked at over twenty sofas before finally settling on one to purchase. All the stages of the paperwork were expla... See more
Company replied
Company details
- #13 of 398 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 237 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3k reviews
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Delivery drivers was fantastic they…
Delivery drivers was fantastic they delivered my sofa 22/7/26 from distribution center Carcroft was absolutely fantastic nothing to much trouble really good with my disabled son these guys are a credit to dfs
Sofa fantastic really good so far
Whu l give 1star less because didn't realise cushions was extra
22 July 2026
Unprompted review
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Staff
Staff - Joe was super helpful with helping us choose our sofa today with throwing in a free cleaning kit too! Thanks Joe :)
19 July 2026
Reply from DFS Furniture - Carcroft
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful assistant Elenor hope l…
Very helpful assistant Elenor hope l got her name correct thanks very much
12 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Our customers service agent was great
Our customers service agent was great, got the job done quickly and efficiently with all the relevant information given to us which is exactly what we wanted.
19 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The sales person was courteous and…
The sales person was courteous and helpful without being pushy
19 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly and helpful staff
All our needs were met. The staff were very friendly and helpful
18 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff and service was immaculate…
The staff and service was immaculate everything was done quick and easy explained thoroughly and made the experience easy for us to decide our sofa. The man that helped us made the experience better for us
18 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff very helpful and not in your face…
Staff very helpful and not in your face , both staff very polite and knowledgeable and the whole process was very quick , I will certainly be very happy to go there again 10out of 10 ,
Thanks max
16 July 2026
Reply from DFS Furniture - Carcroft
Hello Max,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful and not at all pushy
Helpful and not at all pushy, staff members explained in detail about care of sofa's I've ordered. Very efficient service.
15 July 2026
Reply from DFS Furniture - Carcroft
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Forgot the young man's name but he was amazing, very friendly helped got us sorted real quick
The staff member that helped us was excellent, real nice bloke. Great service from him.
15 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and pleasant and didn’t push me at all but answered all my questions and told me all I needed to know
14 July 2026
Reply from DFS Furniture - Carcroft
Hello Anne,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello Alex,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
I walked into dfs not knowing what I…
I walked into dfs not knowing what I wanted and was seen by Louise who helped me pick the perfect sofa down to fabric, colours and size, she was so hopefully and was very thorough on Customer service! Great service thank you!
14 July 2026
Reply from DFS Furniture - Carcroft
Hello Laura,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Quick and efficient
13 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Easy buying experience!
Joe was really easy going, very helpful and not pushy at all. Very informative and knowledgeable about the products which helped us to make an informed choice.
11 July 2026
Reply from DFS Furniture - Carcroft
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Placing an order at DFS Carcroft with the excellent Emily.
Emily was very knowledgeable, professional,patient and friendly. A very enjoyable experience.
10 July 2026
Reply from DFS Furniture - Carcroft
Hello David,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Attentive gave us space very…
Attentive gave us space very professional and nothing was a problem
10 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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