We were able to identify the sofa which match our expectations and were able to order it within 2 days. Thanks to staff Allison for ordering it !! Special thanks to Rose for explaining us even beyond... See more
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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See what reviewers are saying
We went into the shop and measured the furniture, as we had a limited gap, we were unable to find anything and were just leaving, when the salesmen asked what the problem was, he took us around a coup... See more
Company replied
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... See more
Company replied
I came into DFS with a particular sofa and chair in mind I was helped really quickly and efficiently All done within a short time Mike helped me really well and retained a sense of humour as I di... See more
Company replied
Company details
- #15 of 395 best companies in Home Furniture Shop
- #2 of 51 best companies in Furniture Accessories
- #11 of 234 best companies in Homewares Shop
- #5 of 112 best companies in Living room shop
- #6 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4k reviews
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It was really good experience with mike
It was really good experience with mike. We have been in the store before and even this time he was so good and professional I’m highly satisfied.
15 June 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
No happy with the service and staff.
No happy with the service and staff.
I have gone to order a sofa for my living room. I managed to get one within an hour of visit to dfs but my problem was sofa needs to be delivered within a week. I was given false promise. Order was delivered in 2 weeka but still I was okay with it but one of the part of the sofa was delivered wrong and had no communication from dfs for sending wrong part of the sofa. (No email/call no apology)
30 May 2026
Reply from DFS Furniture - Cardiff
Good morning,
Thank you for taking the opportunity to share your review with us, we are ever so sorry to hear that your furniture arrived later than anticipated and one part was incorrect. As your furniture is delivered via a third party courier, they will typically raise any concerns internally and resolve this with you directly. We can see this has been logged within their system and they will be in contact once the correct part is ready for delivery.
Kind Regards,
Holly M
DFS Customer Support
Very good service
Very good service. The men were really quick I was so surprised. Sofa is super comfy
6 June 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly warm welcome
Friendly warm welcome, asked the right questions very helpful throughout.
13 June 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We bought a sofa from the Leckwith
We bought a sofa from the Leckwith, Cardiff site and we very happy with the lady that tended to us. She was excellent.
12 June 2026
Reply from DFS Furniture - Cardiff
Hello Steve,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
They were very helpfull
7 June 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Match our Expectations !!
We were able to identify the sofa which match our expectations and were able to order it within 2 days. Thanks to staff Allison for ordering it !! Special thanks to Rose for explaining us even beyond the shop closing time !!! Always a prep in online before going to shop is very handy.
6 June 2026
Reply from DFS Furniture - Cardiff
Hello Pradeep,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Allison.
Kind regards,
Lia
DFS Customer Support
First class service from very friendly…
First class service from very friendly and helpful staff
6 June 2026
Reply from DFS Furniture - Cardiff
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS corner Unit
We went into the shop and measured the furniture, as we had a limited gap, we were unable to find anything and were just leaving, when the salesmen asked what the problem was, he took us around a couple of corner units then said give me a minute, he came back and said we can do the one you want, at the size and the angle you want, they can make it that size. He went out of his way.
1 June 2026
Reply from DFS Furniture - Cardiff
Hello David,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing dfs so helpful really amazing…
Amazing dfs so helpful really amazing people who work there lovely quality sofas to
29 May 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I had a good customer service
I had a good customer service. I was well welcomed. Who attended to me was quite explicit.
Know what she was doing, active and we left very satisfying....
29 May 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Zina was friendly helpful through out…
Zina was friendly helpful through out the sale advising us on all aspects of the suite etc
29 May 2026
Reply from DFS Furniture - Cardiff
Hello Pamela,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Zeena made our purchase so easy and was…
Zeena made our purchase so easy and was absolutely amazing, I couldn't be happier with my new sofa's. Thank you
28 May 2026
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I came into DFS with a particular sofa…
I came into DFS with a particular sofa and chair in mind
I was helped really quickly and efficiently
All done within a short time
Mike helped me really well and retained a sense of humour as I did have a special needs person with me who needed attention whilst we were completing the details of the purchase
28 May 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind regards,
Lia
DFS Customer Support
Sam was amazing from start to finish
Sam was amazing from start to finish - she was polite, knowledgable on the product and always had a big smile on her face. Very approachable and not pushy on sales. Overall a top quality service and she is a credit to the Cardiff Leckwith branch!! (branch location not an option on below drop down)
25 May 2026
Reply from DFS Furniture - Cardiff
Hello Josh,
We're really grateful you shared this amazing 5* review. We are glad to hear that Sam helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Carly and Zena at leckwith store are…
Carly and Zena at leckwith store are absolutely amazing so helpful and informative
13 May 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Everything from start to finish was…
Everything from start to finish was brilliant we were given the opportunity to wander around the store but staff were on hand to answer any questions. We found a sofa we loved and Rose was really helpful in taking us through the steps to get the sofa booked in, and delivery will be in 2 weeks which is brilliant. Special mention also to the lovely manager who was able to answer a few questions we had. (we visited the Leckwith store in Cardiff)
16 May 2026
Reply from DFS Furniture - Cardiff
Good morning Mel,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good morning Leah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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