DFS Furniture - Carlisle Reviews 

Jacob was fab. Helped us with everything we needed. Carlisle store

Excellent service from a lovely lady .

Great selection of quality goods on offer. David our salesman was welcoming, polite, informative and handled our purchase with professionalism. A very pleasant experience all round.

The young girl Amelia was absolutely fantastic talking through everything and was pleasant while being professional

Rachel was fantastic from the moment we went into store... 10/10 service. Very helpful and would recommend thanks for all your help

Avoid this shop unless you are buying for a home you are in already. We were in the process of moving home and needed a sofa for the new house. With DFS’s ‘bespoke made to order’ service we decided it was best to order in advance of us getting the keys to the new house. The saleswomen assured us if the house was to fall through as long as we has a letter from the solicitor confirming it wasn’t our fault we could get a refund. Utter b******t. When the purchase of the house fell through DFS were uninterested. They just kept hounding my wife asking when they could deliver. They consistently went with the warehouse was getting a refurb so they needed the stock out nonsense. It transpires there was of course no warehouse refurb. Sounds like they pull that line on the regular unless they get their warehouse refurbed every 6 months. If it was up to me I would have told them to shove their deposit but they put fear into my wife that we could end up in court for breach of contract. Now we have a new unwanted sofa crammed into my wife’s elderly grandmothers spare room because we have no where else to store it. Thanks for the terrible service DFS Carlisle. My advice, buy your sofa from elsewhere.

Ellie was excellent from start to finish in helping us decide on our sofas! Advise was top drawer and can’t recommend her enough! Thankyou very much

DFS made buying a sofa easy. They stood back when I needed them to and allowed my to make choices in my own time. The member of staff then processing the purchase was extremely helpful and knowledgeable. Having had a previous bad experience with another company, DFS made buying a sofa a pleasure.

Jacob at Carlisle DFS was very knowledgeable, friendly and helpful

My experience was quick easy and super friendly

Excellent customer service all staff very knowledgeable regarding items

Very helpful staff. We weren’t pressured into buying anything just left to browse until we were ready to talk and then all our questions were answered well

Robyn the sales consultant was very profesdional, kind & very helpful on deciding on our purchase

The salesman was very helpful and explained everything in great detail went threw all the different options of what I could get

Rachel was brilliant, we came in and spoke to her last weekend and went back again this weekend 02/08/2026 and straight away went to find her.

She took the time and patience to go through everything with us.

The staff were super helpful and credits to Beth.

The staff was fantastic with the gentleman I was supporting to purchase a new sofa. Took the

Good selections and good staff, robyn was excellent. Has got a lot of collections

We were very happy with dfs at carslile..the young lady with blonde hair ..as can't remember her name ..was so helpful and kind ..we felt at home..and she was brilliant at her job and all staff were lovely..will be back in 4 years...Thank-you 😊