We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated. Yes we were allowed to walk around and view the sofas etc. Josh was very helpful when our decision wa... See more
Company replied
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See what reviewers are saying
We had a great experience with Sarah in Chelmsford today. She was friendly and attentive but gave us time to consider and look at other options. She made us very comfortable, offered us a drink and to... See more
Company replied
Alex was amazing! He went above and beyond to make sure we were happy with what we were buying explained all the options clearly and was all round brilliant. We are very happy with our purchase and ex... See more
Company replied
An absolute pleasure in your store today, unfortunately I have forgotten the name of the gentleman who served us. He was not pushy and spent a lot of time explaining the sofa we wanted to buy, coffee... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2k reviews
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Excellent customer service.
Staff were professional and friendly with a wealth of knowledge. Purchased corner unit and stall. Happy with cost and quality of product. Alex gave excellent customer service with a coffee thrown in. Would definitely shop at DFS Chelmsford again.
26 March 2026
Reply from DFS Furniture - Chelmsford
Good afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Riley DFS
Riley was brilliant. Told him what we wanted and pointed us in the right directions straight away!
23 March 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Chelmsford
Good morning Andrew,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very friendly and helpful customer…
Very friendly and helpful customer service. We felt relaxed and able to ask questions as we made our choice, and feel that our purchase was good value for money. I would definitely recommend DFS.
9 March 2026
Reply from DFS Furniture - Chelmsford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
The young lad was very helpful and very…
The young lad was very helpful and very knowledgeable
21 March 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Helpful staff
Didn't expect the sofa will only be available 3 months after we ordered it. Hopefully it will be delivered at the time it should be.
16 March 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service
Excellent customer service. Made experience relaxed and took time to take me through options.
5 March 2026
Reply from DFS Furniture - Chelmsford
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Our instore experience
Visited DFS just to check on a colour choice after seeing a sofa online. Was met by Abby who was wonderful. She brought out a sample book and also offered to show alternatives as the sofa we wanted was not in the showroom. It was 19.50 and the store closed a 20.00 but said she would be happy to put the order through online for us. She mentioned all the extra services and products during the conversation and not at the end, which is very important. As an ex salesman many years ago and now working in Service Management the 'customer experience' was fantastic. Looking forward to our new sofa.
10 March 2026
Reply from DFS Furniture - Chelmsford
Good afternoon Roshan,
We're really grateful you shared this amazing 5* review. We are glad to hear that Abby helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
The person who helped us to buy our…
The person who helped us to buy our sofas gave us space to decide but was available to help. We were very happy with the in store service.
8 March 2026
Reply from DFS Furniture - Chelmsford
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at DFS!
Kind Regards,
Vanessa
DFS Customer Support
Stephen served us he was both efficient…
Stephen served us he was both efficient and friendly, also knowledgeable about the product,.
7 March 2026
Reply from DFS Furniture - Chelmsford
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store. We look forward to welcoming you again next time!
Kind Regards,
Vanessa
DFS Customer Support
Very happy with the service
Overall we were extremely happy with our online ordering process. However, we did go in store initially to see the sofa and make sure the colour and comfort was right. We were looked after very well by Riley, and only ordered online as we weren’t ready to make the purchase that day. He provided us with all the advice and information needed.
28 February 2026
Reply from DFS Furniture - Chelmsford
Good morning Teresa,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Riley.
Kind regards,
Lia
DFS Customer Support
The service that was provided to us…
The service that was provided to us when purchasing our sofa
8 February 2026
Reply from DFS Furniture - Chelmsford
Good morning Dan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We had an easy experience and was…
We had an easy experience and was supported by Matt. Sofa ordered and all information was useful.
2 March 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Salesman was very polite
Salesman was very polite, courteous and knew his product well. No pushing for an order but guided me through all options. Very satisfied and will recommend DFS to family and friends.
2 March 2026
Reply from DFS Furniture - Chelmsford
Good afternoon Stephen,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
service was amazing knowledge was…
service was amazing knowledge was strong
coffee worth the visit alone
22 February 2026
Reply from DFS Furniture - Chelmsford
Good afternoon Matt,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Riley was very helpful and we are very…
Riley was very helpful and we are very pleased with our experience and purchase.
1 March 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
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