Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen w... See more
Company replied
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I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements a... See more
Company replied
Fabulous experience at DFS today. Sarah was so helpful and not at all pushy. I was shown fabric samples, she helped with sizing guides and sofa care. She gave me space to measure, phone my husban... See more
Company replied
We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated. Yes we were allowed to walk around and view the sofas etc. Josh was very helpful when our decision wa... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2k reviews
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Steve was very thorough even checking…
Steve was very thorough even checking the fabric selected in the light which was brilliant as what we selected we then didn’t like.
16 February 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Matt was very knowledgeable and…
Matt was very knowledgeable and professional about the settee we were choosing
15 February 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to leave us such a great review. We're happy to hear that you found our staff member to be helpful and informative.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very helpful and manage to sort us very…
Very helpful and manage to sort us very quickly - forgot the gentleman’s name, so please pass our regards on.
15 February 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Marco at Chelmsford was extremely…
Marco at Chelmsford was extremely helpful, knowledgeable and friendly, no pressure and very easy process
15 February 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Member of staff Matt was really helpful…
Member of staff Matt was really helpful and informative
15 February 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Thank you for your positive review.
Kind Regards,
Vanessa
DFS Customer Support
the show room was nicely laid out and…
the show room was nicely laid out and the staff attentive. I loved the lighting on display but unfortunately wasn't allowed to purchase. Shame, seems a bit weird since you have the space to display it. Very helpful staff. I was served by a very nice young man called Riley. Explained everything well and we made a deal. I can't wait to receive my furniture
10 February 2026
Unprompted review
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to leave us your review. We're happy to hear that you liked our showroom and found our team helpful. We will pass on your comments regarding the lighting. We are glad you made a purchase and hope you love your new furniture.
Kind regards,
Vanessa
DFS Customer Support
Very welcoming and informative
Very welcoming and informative, efficient and friendly.
10 February 2026
Reply from DFS Furniture - Chelmsford
Good morning Hayley,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service and very…
Excellent service and very knowledgeable would definitely recommend, coffee was excellent and a nice personal touch!
8 February 2026
Reply from DFS Furniture - Chelmsford
We appreciate you recommending us and are so glad you found our team knowledgeable and the coffee to your liking. Thank you for your fantastic review!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Morning Gillian,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The gentleman from South Africa was…
The gentleman from South Africa was very informative and was an excellent salesman.He had a very friendly manner and was very helpful.
6 February 2026
Reply from DFS Furniture - Chelmsford
Good Morning Piers,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
The price The quality and the staff
The price The quality and the staff, who went out of their way to help.
3 February 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
All staff very polite and helpful.
All staff very polite and helpful.
Had a really good experience was greeted by a member of staff then was left alone to look around without being followed around the store unlike other sofa shops.
The buying process was very straightforward and simple to set up the finance.
2 February 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to share your experience. We're happy to hear that our team was helpful and polite, and that you enjoyed the browsing and buying process.
Kind Regards.
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
We found Riley very helpful and patient…
We found Riley very helpful and patient as we tried every sofa in the store !, we have always used DFS and continue to do so
David
1 February 2026
Reply from DFS Furniture - Chelmsford
We're happy to hear that you found our team member helpful and patient during your sofa selection. We appreciate your continued loyalty and thank you for your positive feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great Service
Josh made the purchase process easy & efficient. Plus he was very approachable, knowledgable, and a nice guy to deal with
31 January 2026
Reply from DFS Furniture - Chelmsford
We appreciate you sharing your feedback. We're so glad to hear that the purchase process was easy and efficient, and that you found our team member to be knowledgeable!
Kind Regards,
Vanessa
DFS Customer Support
Sales assistant Sarah was so friendly
Sales assistant Sarah was so friendly, helpful and knowledgeable. I didn’t feel any pressure to make a purchase.
She was one of the nicest sales assistants that I have dealt with,
30 January 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you had such a positive experience with our sales team.
Kind Regards,
Vanessa
DFS Customer Support
Marco the sales person was very…
Marco the sales person was very friendly, knowledgeable and helpful, when we were buying our new sofas.
30 January 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
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