Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... See more
Company replied
Location
Switch locationGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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See what reviewers are saying
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... See more
Company replied
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... See more
Company replied
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, United Kingdom
- 0333 999 9758
4.9
Excellent
3k reviews
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Excelant service and very pleased with…Stoman
Excelant service and very pleased with purchase
8 March 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
The assistant was very friendly and was…
The assistant was very friendly and was also very professional she explained everything in detail we were very happy with our purchase
7 March 2026
Reply from DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Michael was very knowledgeable and…
Michael was very knowledgeable and helpful
Very smooth and easy process
5 March 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Satisfaction …
Michael the assistant was welcoming and made our choice easier by listening and leading us to the type of sofa we were expressly looking for.
His explanation of the differing seat fillings and the possible protection cover, proved useful.
5 March 2026
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Michael.
Kind Regards,
Jordan
DFS Customer Support
Very informative and pleasant listened…
Very informative and pleasant listened to what we were saying.
4 March 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable and friendly staff who…
Knowledgeable and friendly staff who were not pushy
4 March 2026
Reply from DFS Furniture - Cheltenham
Good Morning Phil,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Good afternoon Mike,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Really helpful staff
Really helpful staff, any questions answered professionally and fully. Highly recommend.
24 February 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Lorraine A
DFS Central Customer Support
The staff were friendly
The staff were friendly, but we were left to look around until we had made a decision, but people were there to offer help when we had questions
27 February 2026
Unprompted review
Reply from DFS Furniture - Cheltenham
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Mike was amazing
Mike in the Cheltenham branch was top notch, very helpful and make the whole experience a breeze, A* service
25 February 2026
Reply from DFS Furniture - Cheltenham
We're happy to hear that your experience in the Cheltenham branch was so positive. We appreciate your feedback and are so glad we made things easy for you.
Kind Regards,
Vanessa
DFS Customer Support
EXtremely friendly and helpful…
EXtremely friendly and helpful employees who very clearly guided us through the purchase of2 new sofas.
21 February 2026
Reply from DFS Furniture - Cheltenham
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great service staff very friendly and…
Great service staff very friendly and helpful got what we was looking for very happy we purchased a rug the only thing is the delivery charge £50 for a rug is expensive
21 February 2026
Reply from DFS Furniture - Cheltenham
Good morning Paul,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
A pleasurable experience.…
The range of styles and prices totally confused me when I first walked into the Cheltenham store, however a delightful young woman soon came to my aid ( I think her name was Ranchiya ? ), she showed me the complete range and very soon I’d decided on what suited me best, due to her assistance it was a totally pleasurable experience.
21 February 2026
Reply from DFS Furniture - Cheltenham
Good afternoon David,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
No hassle approach leaving us time to…
No hassle approach leaving us time to consider our purchase
Fully explained all options on the settee suite we chose and all finance available
A pleasure to do business
18 February 2026
Reply from DFS Furniture - Cheltenham
Good morning,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Adam was very helpful and took the time…
Adam was very helpful and took the time to go through all information and finance options. Never felt like we were being rushed or pressured to make a decision. Highly recommended
16 February 2026
Reply from DFS Furniture - Cheltenham
We appreciate you sharing your feedback and giving us a 5-star rating! We're happy to hear that we provided helpful support without pressure.
Kind Regards,
Vanessa
DFS Customer Support
Great service from Laura
Great service from Laura, very pleased with our sofa order. Thank you.
16 February 2026
Reply from DFS Furniture - Cheltenham
Good afternoon Ron,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very good to deal with would definitely…
Very good to deal with would definitely recommend
9 February 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Fantastic service,?polite and best if…
Fantastic service,?polite and best if all not pushy great service
15 February 2026
Reply from DFS Furniture - Cheltenham
We appreciate you taking the time to leave us a 5-star rating! We are so glad to hear you received great and polite service.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Michael.
The Gentlemen that served us,Michael , was lovely . Warm ,welcoming and friendly. Gave us a lot of information regarding every aspect of our purchase, care,finance options and how delivery worked. He didn’t rush us . We could do with more Michael’s in the world .
14 February 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
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