We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... See more
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Location
Switch locationGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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Sam was incredibly helpful, he explained the sliding sofas thoroughly and I decided they were not what I wanted. His aftershave smelt amazing, he was polite and patient. He showed me around and I fel... See more
Company replied
Although we knew exactly what we wanted, Sam, the customer advisor, was really helpful, and came to discuss everything with us. Being very satisfied with all the relevant information we placed our ord... See more
Company replied
I was about to give up looking for a sofa because I couldn’t find exactly what I wanted and was just about to leave the store feeling very disappointed when I was approached by a very pleasant young l... See more
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Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, United Kingdom
- 0333 999 9758
4.9
Excellent
3k reviews
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The staff was very helpful and they…
The staff was very helpful and they tried to make the experience of the furniture purchase as smooth as possible.
16 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The staff was friendly and explained…
The staff was friendly and explained everything for us and gave a lot of advice and insight regading the products they offer
16 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sam was incredibly helpful
Sam was incredibly helpful, he explained the sliding sofas thoroughly and I decided they were not what I wanted.
His aftershave smelt amazing, he was polite and patient. He showed me around and I fell in love with one of the sofas. He informed me that I could get it in 7 working days if I liked that colour. He gave me the measurements of the 2 sizes just incase the grand was too big. I went home to measure and back with the cash. He talked me through the purchase. He is an absolute asset to DFS. It was a pleasure meeting him.
10 August 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello James,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff, guided me through the order and explained everything
9 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Service was excellent
Service was excellent, very welcoming and good attention to detail to ensure order was correct. Simon who served us was very helpful and made the shopping experience enjoyable
8 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent
We just visited the Cheltenham branch and had excellent service from an Indian (I think) lady she was very knowledgeable and didn't pressure us , we are excited to get our new sofa
8 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
About new sofa
Great lovely people there as good customers service as I bought new a sofa already
5 August 2026
Reply from DFS Furniture - Cheltenham
Hello Blanca,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Choosing a new recliner sofa.
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, store was very helpful and helped us to find one that suited us. The professional, friendly approach was much appreciated.
When we got home with the measurements, we realised that the sofa wouldn't fit through our front door. However, Natalie in customer services was very helpful, and assured us that the sofa could be brought in separate pieces and assembled in situ.
5 August 2026
Reply from DFS Furniture - Cheltenham
Hello Bob,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Natalie.
Kind regards,
Lia
DFS Customer Support
Very helpful and everyone from the team were lovely and friendly.
Very helpful and everyone from the store was lovely. Even got offered coffee, which has never happened. Lots of choices and the sofas we tried were really lovely. Would recommend to everyone!
4 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Having not had a great experience in my…
Having not had a great experience in my local DFS we went to Cheltenham branch and they couldn’t be more helpful! Purchased my corner sofa with all the help and advice needed!
4 August 2026
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly and efficient service
27 July 2026
Reply from DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great experience buying furniture at DFS
Although we knew exactly what we wanted, Sam, the customer advisor, was really helpful, and came to discuss everything with us. Being very satisfied with all the relevant information we placed our order. Could not fault San and DFS .
3 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The gentleman that served me today was…
The gentleman that served me today was very helpful very friendly
2 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
It was a wonderful experience staff and…
It was a wonderful experience staff and service was excellent
31 July 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Carrie was wonderful in the Cheltenham…
Carrie was wonderful in the Cheltenham store.
Very helpful and knowledgeable about everything.
And such a lovely person.
Thankyou Carrie.
19 July 2026
Reply from DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
wonderful staff
wonderful staff , extremely helpful and knowledgeable about the products
30 July 2026
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Our experience was excellent the…
Our experience was excellent the service we received very helpful informative and very friendly professional customer service very happy.
25 July 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
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