DFS Furniture - Chester Reviews 

We had a great experience in store today ,we were well looked after by the sales lady who's name i did not catch she helped us put together the pieces of furniture that we needed, thanks for being so helpful today 😀

It was very pleasant to be able to have a good look around the store without being harassed by sales staff, they were available as soon as we needed them which was excellent. We were helped with our purchase by Tommy who was friendly, professional and very efficient. A very good experience all round.

I bought a couch from DFS 14 months ago, order and delivery was fine however 5 weeks after delivery a split appeared in 1 of the cushions. DFS came out repaired the split but another part of the msterial tipped 3 weeks later. The couch was repaired 3 times in 8 weeks before deciding that the whole part needed to be replaced, this was in December of 2025. We are now in August, the fabric was only delivered in July, 7 months after the fabric was supposedly ordered and 5 phone calls to chase up. The repair was booked in for Wednesday, however the technitian rang up the day before at 4pm to cancel as it was booked in as a 1 man job but needed 2 men. We are now 8 months down the line 7 phone calls and still no closer to getting this couch repaired which we paid over £3000 for and has been damaged for all but 1 month of having it in the home. Currently on the phone and customer service are still telling me they wont deal with this as I need to deal with the store who clearly aren't doing anything with this. Have bought a few couches through DFS but don't think I will again after this experience.

22Y4P9194 order number. Nice to see your referring me back to.your customer service which clearly isn't working.

We were served by Matt in the Chester store he was extremely patient with us while we chose our sofa and colour. Very happy with the excellent customer service.

Good customer service. However the price of goods is never the actual price that you pay due to the delivery charge that is automatically implemented, thats where DFS has got you by the short and curlys. ...

Relaxing environment

We were helped by Matt who was very knowledgeable. He told us the pros and cons but never pressured us into making a decision r buying extras.

Wonderful service from the team welcoming helpful good advice given and everything explained….. even made my mum a cappuccino
Thank you

the man i spoke to was very helpful and explained everything so i could understand it easaly

The lady on phone was lovely and clear explaining the sofa. She was very patient and understanding our needs. This is our 3rd sofa from dfs over the years.

Staff member Jay was very helpful great customer service

Mat was very informative, knowledgeable, pleasant, polite and overall a great guy, he is a credit to your team.

We were made to feel very welcome, The help was great and everything was explained in good detail to us.

We had a fantastic experience at DFS thanks to Matt. He was incredibly thorough, knowledgeable, and took the time to understand exactly what we were looking for without ever making us feel pressured. He answered all of our questions patiently and helped us find the perfect chair. We’re absolutely delighted with our purchase and really appreciated Matt’s excellent customer service. He’s a real credit to DFS, and we wouldn’t hesitate to recommend both him and the store. Thank you, Matt!

Great service from Greg in the Chester store.
He was extremely helpful and very knowledgeable, managed to find us exactly what we needed without any stress or hassle!
Would highly recommend anyone to go and see Greg if they are not quite sure what they are looking for or if something would work as he really did have a stack knowledge which helped us massively

Greg, Chester store. Very friendly knowledgeable and professional. No pressure sale refreshing.

The store assistant Jay was extremely helpful and totally understood what I was wanting and made my purchase really straightforward .

Looked after by Jay - she looked after us really well and made the whole purchase process very straightforward.

Greg was a great help