Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... See more
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Went in to greyhound Park chester today looking for a new sofa. Met a lovely man named Matt who was very helpful and was ever so knowledgeable about his job. Came away with everything needed includ... See more
Company replied
Welcomed by Greg who was very knowledgeable regarding a sofa bed we were looking for. He asked where and what it would be mainly used for, made some recommendations and demonstrated the bed section. O... See more
Company replied
Good clean layout easy to navigate round. Friendly but professional service by Mat who gave clear explanation of the items we were interested in. This included care of the item delivery options paymen... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5k reviews
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Looked after by Jay
Looked after by Jay - she looked after us really well and made the whole purchase process very straightforward.
1 August 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Jay.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very polite professional lady who…
Very polite professional lady who helped us so much.
And definitely had the best range of cuddle chairs out of all the shops we visited.
31 July 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Amazing service
30 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Aaron.very…
Great customer service from Aaron.very knowledgeable and answered all our questions
A very professional but friendly experience
25 July 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Aaron.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Daniel is very helpful and professional…
Daniel is very helpful and professional - his sales strategy was listening to our needs and helping us to achieve getting us what we wanted he did not pressure sell which we appreciated greatly. We look forward to receiving our sofa.
24 July 2026
Reply from DFS Furniture - Chester
Hello Louis,
We are really grateful for your kind words and for sharing your experience in our store with Daniel. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The fact that he had incredible…
The fact that he had incredible patience with me , plus no pressure at any stage .
23 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I spoke to a representative and he was…
I spoke to a representative and he was very helpful and helped me with my choice and very polite in every way
22 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Top marks for Tom
Sales person Tom was not pushy, he had all the answers to my questions , was very patient with me changing my mind until I made my decision, good banter and very honest, credit to your company
10 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Salesman was excellent
Salesman was excellent - I can’t remember his name - he was from Ellesmere Port… apologies!
11 July 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic
Matt in the Chester store was fantastic, he explained everything to me perfectly, and was so helpful.
21 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Amazing store
First off all would like to thank all the staff as they were all friendly and professional and the manger as he asked me if I wanted a hot drink....( I did take the offer)
Daniel was amazing very welcoming could answer any question I asked and made me feel truly comfortable with my sale
Would allways recommend going to dfs in future as they are the best in the business
21 July 2026
Reply from DFS Furniture - Chester
Hello Dan,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Service was fab
Service was fab! The sales person was very knowledgeable and offered useful advice without being pushy. Definitely recommend!
20 July 2026
Reply from DFS Furniture - Chester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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