I had a fantastic experience at DFS purchasing my new sofa, and I’d especially like to thank Tommy for all his help. He was incredibly friendly, helpful and professional without being pushy at all... See more
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Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... See more
Company replied
An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose... See more
Company replied
Went in to greyhound Park chester today looking for a new sofa. Met a lovely man named Matt who was very helpful and was ever so knowledgeable about his job. Came away with everything needed includ... See more
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Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5k reviews
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Super simple easy process to order!
We had a fantastic experience at DFS thanks to Matt. He was incredibly thorough, knowledgeable, and took the time to understand exactly what we were looking for without ever making us feel pressured. He answered all of our questions patiently and helped us find the perfect chair. We’re absolutely delighted with our purchase and really appreciated Matt’s excellent customer service. He’s a real credit to DFS, and we wouldn’t hesitate to recommend both him and the store. Thank you, Matt!
2 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Great service from Greg in the Chester…
Great service from Greg in the Chester store.
He was extremely helpful and very knowledgeable, managed to find us exactly what we needed without any stress or hassle!
Would highly recommend anyone to go and see Greg if they are not quite sure what they are looking for or if something would work as he really did have a stack knowledge which helped us massively
1 August 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Greg met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Greg
Greg, Chester store. Very friendly knowledgeable and professional. No pressure sale refreshing.
2 August 2026
Reply from DFS Furniture - Chester
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The store assistant Jay was extremely…
The store assistant Jay was extremely helpful and totally understood what I was wanting and made my purchase really straightforward .
2 August 2026
Reply from DFS Furniture - Chester
Good Morning,
We are really happy that Jay met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Looked after by Jay
Looked after by Jay - she looked after us really well and made the whole purchase process very straightforward.
1 August 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Jay.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very polite professional lady who…
Very polite professional lady who helped us so much.
And definitely had the best range of cuddle chairs out of all the shops we visited.
31 July 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Amazing service
30 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Aaron.very…
Great customer service from Aaron.very knowledgeable and answered all our questions
A very professional but friendly experience
25 July 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Aaron.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Daniel is very helpful and professional…
Daniel is very helpful and professional - his sales strategy was listening to our needs and helping us to achieve getting us what we wanted he did not pressure sell which we appreciated greatly. We look forward to receiving our sofa.
24 July 2026
Reply from DFS Furniture - Chester
Hello Louis,
We are really grateful for your kind words and for sharing your experience in our store with Daniel. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The fact that he had incredible…
The fact that he had incredible patience with me , plus no pressure at any stage .
23 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I spoke to a representative and he was…
I spoke to a representative and he was very helpful and helped me with my choice and very polite in every way
22 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Top marks for Tom
Sales person Tom was not pushy, he had all the answers to my questions , was very patient with me changing my mind until I made my decision, good banter and very honest, credit to your company
10 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
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