I had a fantastic experience at DFS purchasing my new sofa, and I’d especially like to thank Tommy for all his help. He was incredibly friendly, helpful and professional without being pushy at all... See more
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Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... See more
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An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose... See more
Company replied
Went in to greyhound Park chester today looking for a new sofa. Met a lovely man named Matt who was very helpful and was ever so knowledgeable about his job. Came away with everything needed includ... See more
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Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5k reviews
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New employee dealt with our sofa…
New employee dealt with our sofa purchase, polite very clear and no pressure which I liked very much, all options where given to me, which I didn't choose but again no pressure, normal to do buy from a different store but now would highly recommend the chester store.
11 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Slick and efficient experience in store…
Slick and efficient experience in store ordering my new sofa - looking forward to delivery
11 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Very friendly staff as myself and…
Very friendly staff as myself and partner entered the shop, we were asked if we needed help and was left to wander around to have a look, we decided to purchase a 3 seater and 2 seater power recliner's, which was on a bundle price,the gentleman that took all my details was very professional and made us welcome I can't remember his name or I would mention him by name many thanks dfs
11 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello Mr Cumming,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Aaron was a perfect level of… being available without being overbearing
Aaron was a perfect level of approaching us but giving us space to think and talk things through. We have been sofa shopping for a while at multiple shops and have been put up several shops due to feeling stalked around the shop. He was patient, transparent with the questions we asked and personable. We are really grateful for our positive experience
9 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Aaron.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chester
Hello Philip,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
It was so relaxing to order.
29 June 2026
Reply from DFS Furniture - Chester
Hello Mark,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
All round great experience
All round great experience, staff very friendly and knowledgeable, didn’t push us for time and gave us advice when we needed it, made it a very relaxed shopping experience, all staff very helpful who ever we spoke to especially Matt who completed our order for us.
7 July 2026
Reply from DFS Furniture - Chester
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind Regards,
Jordan
DFS Customer Support
Spoke to a lovely guy called Matt at…
Spoke to a lovely guy called Matt at Chester. So helpful! Made the whole experience so easy! Lovely guy, explained everything in detail and made the process so easy! Would defo recommend to other people! 5 stars!
Grace
7 July 2026
Reply from DFS Furniture - Chester
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Matt met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great staff
Dan and Josh were very helpful and sorted me out with a great deal.
The only reason it's not 5 stars was about a store policy that they couldn't help with, otherwise a great experience
5 July 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great staff
Great staff
Great member of staff Daniel who was helpful but gave you space. Highly recommend going there.
5 July 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service & Value
From start to finish Jay was polite & responsive to our need.It was her suggestion we looked at the sofa we eventually bought. Offering us different options to suit our need her knowledge lead us to choose what was correct for us. Jay is credit to DFS
5 July 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jay.
Kind Regards,
Jordan
DFS Customer Support
Daniel, good lad!
Daniel was really helpful and not pushy. He even let us rearrange the sofas we were buying so we could see the exact layout they will have in our house.
4 July 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Positive experience
Staff easily accessible, friendly, helpful, knowledgeable of product and worked as a team.
Showroom easy to move around and we were comfortable testing furniture.
4 July 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Matt was great at dealing with…
Matt was great at dealing with everything we needed, and also really friendly, and helpful from start to finish 👌
20 June 2026
Reply from DFS Furniture - Chester
Hello Sam,
Thanks for your lovely feedback, we’re glad to hear Matt met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Aaron was helpful
Aaron was helpful, patient, and knowledgeable. Not pushy but available. Would recommend him.
29 June 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Jay was extremely helpful !
Jay was extremely helpful! Gave us all the information we needed. Never felt under any pressure to buy . Thank you so much . The manager was also very helpful and polite.
29 June 2026
Reply from DFS Furniture - Chester
Hello,
Thanks for your lovely feedback, we’re glad to hear Jay met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Customer service
20 June 2026
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing and efficient customer service
We bought a couple sofas from Aaron today, who was very helpful and efficient in processing the order. He got us a good deal for the sofas for our new home that we are very happy with.
27 June 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aaron.
Kind Regards,
Jordan
DFS Customer Support
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