Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!! She was very informative without being pushy and offered s... See more
Company replied
Location
Switch locationBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
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See what reviewers are saying
We had a pleasant experience at the DFS shop at Christchurch Retail Park. We had enough space and time to consider our options. Girene was fantastic to explain options, understand what we needed and l... See more
Company replied
Good efficient and knowlegeable customer service from Gintare. We had researched the sofa bed we wanted before going into store so it was just a matter of trying it out and asking any further question... See more
Company replied
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... See more
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Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom
- 0333 999 9790
4.9
Excellent
2k reviews
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The lady at Christchurch was so helpful…
The lady at Christchurch was so helpful and patient , sorry cannot remember her name
6 June 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
6 June 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I bought a sofa from Christchurch DFS…
I bought a sofa from Christchurch DFS today &. Gintare served me. She was very helpful & patient with me. Answered all my questions & gave me all the information I needed to know.
When you are getting a bit older& have to make big decisions on your own, it can be quite daunting.
So she was lovely, thank you Gintare.
12 June 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff and a pleasure to go…
Very helpful staff and a pleasure to go shopping in store
6 June 2026
Reply from DFS Furniture - Christchurch
Hello James,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very good experience
Very good experience, excellent information on the articles that I wanted to buy , helpful information from Maxine definitely a credit to your Company.
6 June 2026
Reply from DFS Furniture - Christchurch
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent Service
Having had two DFS sofas for the past 15 years I decided to buy again. Maxine the DFS sales consultant was very patient as it took me a number of visits and a complete room change to find the right piece of furniture. Her knowledge and helpfulness was invaluable. I cannot thank her enough she is excellent at her job. I would definite recommend a visit to the Christchurch showroom.
5 June 2026
Reply from DFS Furniture - Christchurch
Hello Catherine,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great customer experience
Great customer experience, professional service, the person who served me was very helpful and the overall experience was what I was looking for. Looking forward to receiving our sofas
10 May 2026
Reply from DFS Furniture - Christchurch
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
I went to DFS Christchurch
I went to DFS Christchurch. Maxine was helpful and friendly. Not a pushy sales person. Would definitely go back to her in future.
26 May 2026
Unprompted review
Reply from DFS Furniture - Christchurch
Hello Karina,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great customer service and help with…
Great customer service and help with what we needed. Kind, friendly and knowledgeable staff.
23 May 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
helpful and friendly
Maxine was so helpful and friendly in the purchase of my 2 sofa beds. Explained everything very well.
20 May 2026
Unprompted review
Reply from DFS Furniture - Christchurch
Hello Karen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Well went last spoke to gintare such a…
Well went last spoke to gintare such a lovely lady so decided to go back today and she remembered me from last week and couldn't be more helpful will definitely recommend dfs and the lovely Gintare many thanks.
21 May 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Everything was good from start to…
Everything was good from start to finish could not fault anything
9 May 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The environment was pleasant the…
The environment was pleasant the adviser was friendly and didn’t hurry me and was clear with every aspect of the transaction.
17 May 2026
Reply from DFS Furniture - Christchurch
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Friendly staff
3 May 2026
Reply from DFS Furniture - Christchurch
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The advisor was very detailed with…
The advisor was very detailed with talking about the sofas and went over every point which was brilliant made sure we was comfortable with everything we was doing, we took our time making sure it was right for us and the family!! Very good service
6 May 2026
Reply from DFS Furniture - Christchurch
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Maxine was so helpful
Maxine was so helpful, she listened and understood our requirements, and helped us to make the right decision with our choice of sofa and chair. she asked lots of questions so that we made the right choice. She went above and beyond . thank you Maxine
6 May 2026
Reply from DFS Furniture - Christchurch
Good morning,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Maxine.
Kind regards,
Lia
DFS Customer Support
Max was fantastic helping us today
Max was fantastic helping us today. Excellent customer service and so friendly and knowledgeable
5 May 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
we had a great experience in store
we had a great experience in store, the sales assistants were attentive and experienced and helped us make our purchase
3 May 2026
Reply from DFS Furniture - Christchurch
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
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